1043 Aht Jobs - Page 11

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear communication with clients to align on expectations and deliverables Regularly review team performance, providing feedback and coaching Manage reporting, documentation, and performance tracking for senior...

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear communication with clients to align on expectations and deliverables Regularly review team performance, providing feedback and coaching Manage reporting, documentation, and performance tracking for senior...

Key Deliverables: Oversee and manage the P&L for 500+ FTE International Voice Customer Service Operations. Lead and drive strategic and tactical operational directions to achieve business objectives. Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores. Conduct regular business reviews to monitor performance and implement operational improvements. Role Responsibilities: Manage large teams across multiple business accounts, ensuring operational goals are met. Collaborate with client stakeholders and internal leadership to maintain customer satisfaction. Drive continuous improvements in operations, enhancing quality and cust...

About The Role Skill required: Retirement Solutions - Policy Servicing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Tower:Life and PensionsLevel 1:Account leadership team (UK Life and Pensions)Level 2:Management CL7RequirementA highly accomplished and results-driven service delivery leader with over 15 years of experience, including 10+ years in senior account leadership roles within the UK Life, Pensions and Investments domain. Proven expertise in managing large-scale operations, driving strategic transformation, and delivering exceptional value to clients through operational excellence, innovation, and risk governa...

Role & responsibilities Preferred candidate profile TEAM LEADER Exp required - 2+ yrs as Team Leader from International BPO only. Location - Navi Mumbai Budget - upto 5.5Lpa to 7Lpa Immediate Joiners. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. T...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

*Team Leader* No Of position : 2 Qualification : Any Graduate Experience Req: 1-2 yrs exp as TL in a BPO Skill set : English + Hindi CTC : Max upto 5.5LPA Gender: Male/Female Location: Whitefield, Bangalore DOJ : Immediate Call 9742769203

Responsibilities * Lead a team of voice process professionals to achieve operational excellence in revenue cycle management, claims adjudication, and customer satisfaction. * Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. * Manage escalations effectively to ensure timely resolution of issues while maintaining high levels of customer satisfaction. * Analyze key performance indicators (KPIs) such as AHT, CSAT, TAT, SLA compliance to identify areas for improvement. Job Requirements * 5-12 years of experience in BPO/Call Centre industry with expertise in voice process operations. * Strong understanding of Revenue Cycle Management (RCM), Cla...

Job Title: Team Lead RCM International Voice Operations About the Role: We are looking for an experienced Team Lead to manage our International Voice Operations in the Revenue Cycle Management (RCM) domain. The ideal candidate should have strong leadership skills, expertise in healthcare billing processes, and the ability to handle client interactions in an international environment. Key Responsibilities: Lead, manage, and mentor a team of associates handling RCM International Voice Operations. Oversee day-to-day operations including call handling, customer queries, and escalations. Monitor team performance against SLAs and KPIs (productivity, quality, AHT, and compliance). Ensure accurate a...

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the cli...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and ...

eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-ter...

To motivate, develop and mentor team members in a dynamically changing environment Closely monitoring daily productivity against the defined Service Level standard Perform regular audit checks on client defined compliance requirements Coach & monitor Team leads in day to day operations & people handling People Management, including all HR related issues, as well as staff development Analyze and generate reports for team performance on processes Develop a continuous learning process for the team Assist Operations Head in supervisory functions Ensure adherence to the process deliverables (SLA's) Review / audit transactions performed by team leads Supervise and support team members to ensure th...

Manage daily operations of the center, ensuring smooth functioning and meeting targets. Oversee team handling, including recruitment, training, performance management, and development. Develop strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives. Monitor CSAT scores to identify areas for improvement in customer satisfaction. Analyze AHT data to optimize resource allocation and improve overall efficiency. Desired Candidate Profile 5-7 years of experience in BPO/Call Centre industry with a focus on people management. Strong understanding of Attrition Management principles and practices. Excellent communication skills with ability to handle multip...

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

About The Role Skill required: Retirement Solutions - Policy Servicing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Tower:Life and PensionsLevel 1:Account leadership team (UK Life and Pensions)Level 2:Management CL7RequirementA highly accomplished and results-driven service delivery leader with over 15 years of experience, including 10+ years in senior account leadership roles within the UK Life, Pensions and Investments domain. Proven expertise in managing large-scale operations, driving strategic transformation, and delivering exceptional value to clients through operational excellence, innovation, and risk governa...

Hiring for international voice process Min 1 yr exp. in international voice grad/ug both can apply max package 6.5lpa both side cab location Gurgaon contact n ping me on:8448760516 sonam.imaginators@gmail.com

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...