326 Aht Jobs - Page 10

Kindly share your resume on sakshi.mahajan@marketstar.com or reach out to the recruiter Sakshi Mahajan - 7889964667 if your profile matches the requirements Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs. Working knowledge of data analysis and performance/operation metrics. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills. Emotional intelligence Coaching skills. People Management. Ownership & Accountability. Teamwork & Collaboration. Decision making. Root cause analysis & recurrence prevention. Behavioral management. Customer Focus Qualifications: Bachelors degree in business, Engineering, Marketing, or a related field, MBA an asset. A minimum of 5-13 years experience in a similar management role. A minimum of 3-5 years experience in an OM role managing a team of 75 people or more. Managed multiple projects at the same time. Hands-on experience in setting and managing budgets. Advanced knowledge of Microsoft Excel and the Google Suite. Excellent written and verbal communication skills. Experience applying Lean and Agile methodologies and tools in a service environment. Previous experience successfully implementing new tools and technologies. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

*Sales Team Leader * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur HR yojita 9713451996

Responsibilities: Team Leadership and Development: - Supervise, mentor, and motivate a team of contact center agents & Team Leaders to achieve performance targets and deliver exceptional service. - Ensure coaching and training to enhance agents' & Team Leaders' skills and promote professional growth. - Foster a positive and collaborative work environment that encourages teamwork and employee engagement. Operational Management: - Oversee day-to-day operations of the contact center, including call volume management, staffing levels, and adherence to service level agreements (SLAs). - Monitor key performance indicators (KPIs) and metrics to identify trends, address issues, and drive performance improvements. - Implement strategies to optimize workforce management, scheduling, and resource allocation to meet service goals efficiently. Quality Assurance and Performance Management: - Develop and implement quality assurance programs to ensure consistent service delivery and adherence to company standards. - Conduct regular performance evaluations and provide feedback to agents & Team Leaders to support their professional development and improve performance. - Analyze customer feedback, agent interactions & Team Leaders' performance to identify areas for improvement and implement targeted training and process enhancements. Technology and Process Optimization: - Collaborate with IT and other stakeholders to identify opportunities for automation, process improvements, and technology enhancements. - Implement and leverage contact center technology solutions effectively to improve efficiency, enhance customer experiences, and streamline operations. - Ensure compliance with regulatory requirements and industry best practices related to contact center operations and data security. Customer Experience Enhancement: - Champion a customer-centric approach to service delivery and continuously seek ways to enhance the customer experience & Sales Delivery. - Identify and address customer pain points, escalations, and service issues in a timely and effective manner. - Collaborate with cross-functional teams to implement customer-focused initiatives and drive customer loyalty and satisfaction.

Role & responsibilities Manage day to day operations and drive performance of the aligned team. Conduct regular feedback and coaching sessions with team members. Drive the key client metrics and SLAs within the team members and ensure these are met on a daily basis. Manage shrinkage and attrition at a team level. Attending operational or quality meetings as per client schedule. Ensure compliance and adherence to organizational processes and create awareness around all compliance guidelines from GRC and QMS across the floor. Mentor and assist new hires. Report deviations immediately to the leadership and respective departments and act accordingly. Ability to Handle Escalations with knowledge on Process Knowledge Generate MIS and provide analysis and insight to business Product Knowledge Shift Details: Working days - 5 Sat - Sun fixed off General Shift Preferred candidate profile Graduate On paper 1+ years' experience as a team leader and overall, 3+ years' experience should be there. The candidate should be from the customer service voice domain. Good communication skills Should be well versed in his or her KRAs as team leader If interested kindly share your updated resume on VrushaliD1@hexaware.com

Greetings from Sagility ! Urgent hiring for Team leader contact center for Sagility Health, Bangalore location. Looking for at least 1 year of experience on papers as a team leader from Internation contact center, preferrable who supported for US , UK or Australian market. Job Title: Team Lead - US Voice Process Level/Salary Range: OM1 Reporting to: Assistant Manager Location: Bangalore Working Hours/Days: 9 Hours / 5 Rotational Days a Week Shift: Rotational Night Shifts Company URL: www.sagilityhealth.com Job Description: As a Team Leader in our US Voice Contact Center, you will oversee a team of 20-30 customer service representatives, ensuring they provide outstanding service to US-based customers. You will be responsible for guiding your team to meet and exceed performance targets, managing daily operations, and maintaining high standards of customer satisfaction. Excellent English communication skills are essential for this role. Preferable looking for experience in US health insurance voice process . Should have good experience in all contact center metrics like AHT , MPS , CSAT and tools . Key Responsibilities: Team Management: Lead, mentor, and motivate a team of 20-30 customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics. Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Qualifications: Bachelors degree is required. Experience: Minimum 5 years of experience in a International contact center environment. Proven experience in a supervisory or team leader role, preferably in an international voice contact center supporting US customers. At least 1 year of experience as a Team leader on papers Should have good experience in all contact center metrics like AHT , MPS , CSAT and tools . Skills: Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional English communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proficiency in using contact center software and CRM systems. Other Requirements: Flexibility to work in rotational night shifts, including weekends. Strong understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Interested folks can please share your updated resume to : Sunkari.srikanth@sagilityhealth.com Or Whats app your resume on : 9949217482

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can share their CV with: Pavatharanip1@hexaware.com/7305044617 Regards, Pavatharani

Must have Min 1+yrs Exp as Team Leader from International Voice Chat Customer Care process BPO. Well Versed in KPI's & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Leading BPO in Bangalore//Pune//Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5LPA based on Last CTC Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Bangalore/Gurgaon Hiring for SME/Subject Matter Expert International Banking Voice Experience is Mandatory 5 Days working Shifts 24*7 Customer Service Process CTC UPTO 6LPA Require Either SME on Papers or Tenured Sr Executive on papers Looking for Immediate joiners/Max 1 Month notice period Role and Key responsibilities: Groom new hires & provide floor support to enhance customer experience Real Time support to advisors and monitor performance Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate Coaching, evaluation feedback to Advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction Key Skills and knowledge: Excellent written & verbal communication skills Strong customer service aptitude Strong Excel & Analytical skills shall be an added advantage. flexible, sensitive and open minded when dealing with customers. Expertise & proficiency in Banking products preferably credit cards Experience handling voice and chat transaction. Knowledge of Quality metrics & guidelines Experience in coaching individuals via observation, feedback, mentoring and task demonstration Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members. Conduct audits of processes and transactions to identify areas for improvement. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Role: Team Leader: BPO Virtual Interview Location: Malad, Mumbai Qualification - Graduate Salary - Up to 6LPA -Depend on interview Experience - 1 year on paper experience as Team Leader in Travel domain in BPO. Shift - Day shift/6 Days working Required Candidate profile Travel domain exp. mandatory. Excellent communication skills Immediate Joiner required. If interested share CV @7696495267 Email: hr.skyway603@gmail.com HR Bhumika Gupta

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on sameer.gandhi@igtsolutions.com At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Manage high volumes during month-end, report findings to senior stakeholders, and build trusted advisor relationships. Use JIRA for SLAs and ticket resolution. Monitor tickets, control AHT, and generate MIS reports.

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Leading BPO in Bangalore//Gurgaon Hiring For Team Leader/Assistant Manager International Banking Voice Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO in Banking VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Bangalore/Gurgaon Hiring for SME/Subject Matter Expert International Banking Voice Experience is Mandatory 5 Days working Shifts 24*7 Customer Service Process CTC UPTO 6LPA Require Either SME on Papers or Tenured Sr Executive on papers Looking for Immediate joiners/Max 1 Month notice period Role and Key responsibilities: Groom new hires & provide floor support to enhance customer experience Real Time support to advisors and monitor performance Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate Coaching, evaluation feedback to Advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction Key Skills and knowledge: Excellent written & verbal communication skills Strong customer service aptitude Strong Excel & Analytical skills shall be an added advantage. flexible, sensitive and open minded when dealing with customers. Expertise & proficiency in Banking products preferably credit cards Experience handling voice and chat transaction. Knowledge of Quality metrics & guidelines Experience in coaching individuals via observation, feedback, mentoring and task demonstration Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members. Conduct audits of processes and transactions to identify areas for improvement. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hi Job Enthusiasts! Greetings from ShiningStars! Hiring for Team Leader Key Account Manager | Shivajinagar, Bangalore Job Title: Team Leader, Key Account Manager Location: Shivajinagar, Bangalore Employment Type: Full-Time | On-Site We are looking for experienced Team Leader profiles for the role of Key Account Manager in Bangalore Shivajinagar . This is a fantastic opportunity for individuals with a solid background in ecommerce sales and team management to join a leading organization in the industry. Key Responsibilities: Team Leadership: Manage and lead a team of Key Account Managers, ensuring that targets are met and client relationships are nurtured and developed. Key Account Management: Oversee key accounts, focusing on strategy development, sales growth, and maintaining strong client relationships within the ecommerce space. Sales Strategy: Drive sales through effective account management, ensuring customer satisfaction and consistent revenue growth. Reporting & Analysis: Monitor and analyze sales performance, prepare detailed reports using Excel , and implement strategies to improve overall performance. Stakeholder Collaboration: Work closely with other departments to ensure seamless operations, client satisfaction, and address any key account concerns. Process Optimization: Continuously work on improving the account management process to drive better results and operational efficiency. Skills & Requirements: Education: Graduation is mandatory . Experience: Overall 4 years of experience in ecommerce sales . Minimum 1.5 years of experience in a Team Leader role is required. Prior experience as a Key Account Manager is mandatory . Compensation & Benefits: CTC: Up to 7 LPA , based on experience and qualifications. Additional perks and benefits as per company policy. How to Apply: Interested candidates with the relevant skills and experience, please share your updated CV via WhatsApp at 9696714723 . For more future opportunities, follow our hiring channel on WhatsApp: https://lnkd.in/dag_wY3c. #HiringNow #KeyAccountManager #TeamLeaderJobs #EcommerceSales #SalesLeadership #AccountManagement #ShivajinagarJobs #CareerOpportunities #SalesJobs #ApplyNow ReplyForward Add reaction

Quality Analyst / BPO Quality Analyst / QA *MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner Telugu Must GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

Required Exp- Min. 2 Years in International Customer Support(Voice) Process-Voice CTC- 4LPA - 6 LPALPA +variables 2 Way cab Notice- Immediate Graduates Only Location- Bangalore(Electronic city) Shifts: 24*7 Contact On 8769866443 Neha

Minimum 1 year experience in International IT Service Desk Graduate Need to work in US shifts CTC up to 6 lakh per annum Other allowances and incentives Both way cab Immediate joining Bangalore (Electronic City) - WFO contact 7568843370 Rishika Perks and benefits Annual Salary Increments Health Insurance Paid Off

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the teams Performance. What you should have 4 years experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelor’s Degree. Job location: Sapru Marg, Lucknow