1043 Aht Jobs - Page 10

Hiring for international voice process Min 1 yr exp. in international voice grad/ug both can apply min pkg:35k location:noida max pkg:50k location:gurgaon both side cab contact n ping me on:8448760516 sonam.imaginators@gmail.com

Requirements : Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs and KPIs Must have 1 year exp in the same role & 4 -9 years total Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Role: International Voice Process (US Customer Support) Freshers and Exp both can apply Required: Min. 6 months' into Customer Support CTC: Up to 4.2 LPA Location: Bangalore Work From Office 5 Days working; 2 days rotational off US 24*7 Shifts Qualification: Min. 12th Only Immediate Joiners CONTACT: Aman- 9251688427

Manage 15–20 associates, drive performance, ensure smooth operations, and deliver top-notch customer satisfaction UK Insurance process preferred Should have knowledge of operations Metrics Voice process Experience is Must Contact- 9311035462 (Aman)

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same: The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data, and a passion for coaching and developing teams to deliver consistent, high-quality customer experiences. Key Responsibilities Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards for all call center operations. Monitor, evaluate, and report on agent-customer interactions using various performance me...

Must have Min 1.5yrs exp as Team Leader from International Voice Customer Support process BPO. Well Versed with KPI's. US Healthcare domain knowledge preferred US Shifts Excellent English Call 8447780697 send CV monu@creativeindians.com

Key Responsibilities Team Leadership & Management Supervise, coach, and motivate a team of customer support representatives. Monitor team performance, set goals, and provide feedback through regular 1:1s and performance reviews. Manage schedules, workload distribution, and ensure adequate coverage across shifts. Customer Support Operations Oversee day-to-day customer support activities, ensuring timely resolution of inquiries, complaints, and service requests. Handle escalated issues and provide solutions that align with company policies while maintaining customer satisfaction. Ensure compliance with service standards, policies, and procedures. Process Improvement & Reporting Track KPIs such...

Operations Team Leader Gurgaon/Noida The Operations Team Leader is responsible for developing measurement tools (KPIs) and strategies to meet the goals of each metric negotiated under the trade agreement with the client. He or she must also ensure that the development of the operation is carried out without any setback. Performs administrative duties for the team, motivates TLs and agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company. In this role, you have to work in sync with the rest of the stakeholders to drive performance and efficiency. Requirements: Excellent v...

Job Title: Team Lead Domestic Voice Process Location: Hyd Department: Customer Support / Operations Reporting To: Process Manager / Operations Manager Languages Required: Hindi & English (Mandatory) Key Responsibilities: Lead and manage a team of voice process executives handling inbound/outbound calls. Monitor team performance and ensure achievement of KPIs such as call quality, customer satisfaction, and productivity. Provide coaching, feedback, and training to team members to improve performance. Handle escalations and resolve customer issues efficiently. Prepare daily/weekly/monthly reports and share insights with management. Ensure adherence to company policies and process compliance. C...

Role: UK Technical Support (International Voice) Freshers and experienced both can apply Exp: Min. 1 year is must into Customer Support UK Rotational Shifts 5 days working; 2 days rotational off Work from office 2 Way Cabs Only Graduates (Excluding BE / B.Tech) Compensation: For Freshers- 23k Inhand For Exp- 32k Inhand Only Immediate Joiners CONTACT: Chanchal- 9251688424

Role: UK Technical Support (International Voice) Freshers and experienced both can apply Exp: Min. 1 year is must into Customer Support UK Rotational Shifts 5 days working; 2 days rotational off Work from office 2 Way Cabs Only Graduates (Excluding BE / B.Tech) Compensation: For Freshers- 23k Inhand For Exp- 32k Inhand Only Immediate Joiners CONTACT: Chanchal- 9251688424

Domain: International Customer Support Required Experience: Minimum 1 Year in International Voice Support Notice Period: Immediate Joiners Only(20days) Shifts: 24/7 Rotational (US Shifts) Interview Rounds- (virtual) Contact 8306745189(Prerita) Perks and benefits both way cab incentives and allowances

Hiring Fresher Graduate and 12th pass for Gurgaon based leading MNC BPO: Call: Manya: 6386120495 Krishna: 8318255857 Himank: 9451173720 In case not able to connect WhatsApp your resume. Direct Interview with Company HR's *No Placement Charges* Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-5.5 LPA (16-37K In-hand) 6:Excellent Spoken English Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Hiring for Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Yamanur K HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME) yamanurappa.kuri@teleperformancedibs.com Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a ...

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure o...

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure o...

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure o...

Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality Other Requirem...

Job description Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists ...

Requirements : Exp.in BFSI Process Voice Process Mandate. (Banking, Financial Services, Insurance) Must be aware of shrinkage, attrition, AHT, NPS, CSAT , 7QC Tools,BQM Must have 1 year exp in the same role & 4 -9 years total HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an e...

Customer Support Executive Exp- 2+ Years (International Voice Process) Loc- Pune & Bangalore (UAN Checks) Pkg- Upto 6.5 LPA NP- 0 to 30 Days Should have excellent comms. Nancy 8586914964 Nancy.imaginators7@gmail.com

Hiring For MNC at Gurgaon For Team Leader Openings for : Team Leader in International Voice Process Qualification : Graduation Mandatory Location : Gurgaon Experience : Minimum 1 year as Team Leader on papers Shift : US Rotational Shift Salary : Attractive Salary Call or WhatsApp your resume to Noor on 8951992036

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad . Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence to schedules, and man...