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WFM - Senior Manager Cogenthub

10.0 - 20.0 years

12 - 16 Lacs

kolkata

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About the Role: The Senior Manager WFM will be responsible for overseeing end-to-end workforce planning and management for the business. This includes forecasting, capacity planning, real-time management, scheduling, and reporting to ensure optimal utilization of manpower and achievement of service delivery targets across all processes. The ideal candidate will bring strategic and analytical thinking to optimize staffing levels and operational efficiency in a dynamic BPO environment. Key Responsibilities: 1. Forecasting & Capacity Planning Develop short-term, medium-term, and long-term volume forecasts in collaboration with business and clients. Build capacity plans based on forecasted volum...

Posted 4 weeks ago

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