Team Lead - International BPO - Hyderabad People Staffing

5.0 - 10.0 years

7 - 11 Lacs

Hyderabad

Work from Office

Responsibilities: Manage the overall performance of a team of customer service representatives Day-to-day team management in accordance with requirements and SLAs Prompt identification and resolution of issues including implementation of preventative measures. Provide high quality agent coaching to ensure proper understanding of products and services, compliance in clients policies, and delivery of the best customer service Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagemen...

Posted 2 months ago

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