Job
Description
Urgent hiring for AGM CALL CENTER Profile- AGM CALL CENTER Experience- 13 +Years Ctc- upto 30 Lpa (depends On interview) Working Days- 6 days Location- Gurgaon sec- 18 Job Responsibilities- To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Interested candidates can share updated resume for shortlisting Thanks & Regards HR. Mandeep Kaur 7303439933 Job Types: Full-time, Permanent Pay: ₹2,500,000.00 - ₹3,000,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Total experience in AGM CALL CENTER? number of agents and cliend handling currently? Experience in expert in domestic out-bound sales process? Current location? ok with Gurgaon sec- 18 ? Current CTC? Expected CTC? Notice period? Experience: Outbound call centre sales process : 6 years (Required) Work Location: In person
