About Company Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA Job Description: Responsible to work closely with Engineering leaders to understand and deliver the performance and scalability roadmap of the product. Responsible to assess the scalability of product and provide continuous feedback. Develop scalable scripts for load generation and other performance testing, primarily using Java/JMeter. Reuse available automation assets as much as possible. Disciplined setup and maintenance of performance test labs on cloud (Azure). Should be able to identify key performance metrics of the product, implement ways to measure and analyse them. Produce a high quality report highlighting the performance bottlenecks, major areas of improvement, and other performance metrics (of both the software and the computing resources consumed by the software). Collaborate well with developers while they fix and fine tune the performance to desired levels. Implement Early Performance Tests with relevant scope at relevant milestones of product development life cycle. Ability to work on test automation in addition to performance testing will be an added advantage. Requirements: Female candidates only 3-8 years of software quality assurance Must have minimum 3 years of experience in performance testing web applications. Experience in scalability testing of micro services architecture based web application will definitely put you on top of the list. Technologies: OOPS/Java, REST API, GraphQL, NoSQL, PostgreSQL, Kubernetes (Azure), SaaS/PaaS/IaaS. Performance Testing Exp : Experience generating load through scalable scripts. Must have hands on experience in developing load generation scripts. Java/JMeter/BeanShell. Must have experience with load and volume testing of micro services architecture based web applications. Experience using application monitoring tools such as Dynatrace/New-Relic, preferably Dynatrace. Experience as a performance test engineer while scaling up a product from 1X to minimum 5X to 20X. Experience with off the shelf tools for distributed load and performance testing is an added advantage.
About Company Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visitAgilysys.com. visit Agilysys.com. Responsibility Engineering degree with 5 to 10 years of experience in application software product development. Exhibit a strong passion for software development and customer delivery. Experience with object oriented programming - C, C#, Net, MVC, WebAPI and SQL. Design, develop, and maintain SQL database schemas and scripts, including views, triggers and stored procedures. Good Knowledge with enterprise software design and architecture. Good communication skills (written and verbal) and ability to work with corporate stakeholders as well and technical experts. Strong skills in understanding business requirements, analysis and implementation. Incorporate business functions into product by getting high level directions from product, customers and cross-functional teams. Requirements Execute in a technology startup environment including activities: green field designs and implementations, build systems, engineering processes, and delivery systems. Participate in and own delivering high quality software with customer focused features. Own or review component level designs. Ensure Agile software engineering best practices are utilized and continuously enhanced. Ensure appropriate unit test coverage for product source. Other Desired Experience Hospitality experience. Relational database and unstructured data experience. User interface design and implementation including HTML5 and rich clients. Experience shipping software in globalized and localized environments. Agile software development project management experience. Exposure to delivering software as a service.
About Company Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit www.Agilysys.com Global Support Management Team : Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions. You must have the ability to convey empathy, create confidence and maintain a professional rapport with the customer while resolving their concerns. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals. To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. Our Ideal Candidate Has: The desire to learn, investigate, hunt, and strive for continuous improvement every day! Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high volume day. Technical aptitude and general experience troubleshooting hardware and software. Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician. A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceeded customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals. A strong intellectual curiosity. The ability to gather and interpret relevant data and information to investigate and accurately triage issues. The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures. A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative. Exceptional organizational skills and self-motivation. An innate ability to prioritize and effectively juggle multiple projects with high business priority. Job Responsibilities : Willing to work in Night Shift. Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software. Complete primary intake and initial triage of incoming calls. Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce. Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems. Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned. Job Requirements: At least an associate degree in technology, or equivalent. At least one year of experience in a customer facing position and/or in the hospitality industry. At least one year of experience troubleshooting and servicing basic hardware and software inquires. A familiarity in helpdesk ticketing and helpdesk processes. Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software. Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required. Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server. Experience using Salesforce is preferred, but not required.
About Company Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit www.Agilysys.com Global Support Management Team : Support Intake Technicians have a crucial role and responsibility to serve as a customer service fanatic. As a Support Intake Technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each customer interaction, from servicing phone and email support to partnering with support engineers to resolve escalated customer issues for our customers from coast to coast. In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions. You must have the ability to convey empathy, create confidence and maintain a professional rapport with the customer while resolving their concerns. The Support Intake Technician is also responsible for ensuring the Global Support Management department achieves key metrics, including a strong emphasis on customer satisfaction and daily performance goals. To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. Our Ideal Candidate Has: The desire to learn, investigate, hunt, and strive for continuous improvement every day! Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high volume day. Technical aptitude and general experience troubleshooting hardware and software. Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician. A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceeded customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals. A strong intellectual curiosity. The ability to gather and interpret relevant data and information to investigate and accurately triage issues. The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures. A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative. Exceptional organizational skills and self-motivation. An innate ability to prioritize and effectively juggle multiple projects with high business priority. Job Responsibilities : Willing to work in Night Shift. Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software. Complete primary intake and initial triage of incoming calls. Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce. Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems. Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned. Job Requirements: At least an associate degree in technology, or equivalent. At least one year of experience in a customer facing position and/or in the hospitality industry. At least one year of experience troubleshooting and servicing basic hardware and software inquires. A familiarity in helpdesk ticketing and helpdesk processes. Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software. Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required. Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server. Experience using Salesforce is preferred, but not required.
About Company Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visitAgilysys.com. visit Agilysys.com. Mode: Work from Office Performance Engineer Skills A performance engineer with good development skills in .NET, to have the ability to quickly identify the performance issues. Experience with hands-on C# .NET will help any performance engineer to identify the bottlenecks very easily w.r.t to GC, Memory Leaks, Code refactoring, etc. The modern web development stack includes HTML5, JavaScript, CSS and languages for client-side performance testing, SQL, and database query tools for any DB optimization techniques (DB Tuning). Azure DevOps with App Insights monitoring is added advantage. Ability to run Load tests and benchmark using tools like JMeter etc. Knowledge about containerization is must. Database Developer Skills He needs to be proficient in Microsoft SQL Server, ETL and database development. He also needs to know PL/SQL, SSRS, and database design. Proficient in Entity Framework and LINQ Queries. Should be able to optimize queries and stored procedures. Ability to do load testing and optimization of the database.
About Company Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit www.Agilysys.com. Job Description: The team member is responsible for handling critical incidents and escalations within the Network Operations Center (NOC). This includes identifying and assessing the impact of incidents, coordinating with other teams and vendors to resolve incidents, and restoring normal service operation as quickly as possible. Key Responsibilities: Handle critical incidents and escalations within the NOC Identify and assess the impact of incidents. Coordinate with other teams and vendors to resolve incidents. Restore normal service operation as quickly as possible. Communicate incident status and resolution to stakeholders. Participate in incident post-mortems and root cause analysis. Assist in maintaining incident management process and procedures. Ensure compliance with industry best practices and standards such as ITIL. Provide regular reports on incident management performance and activities. Ensure that incident management process and procedures are able to meet the needs of the organization in the event of a disaster or other emergency. Qualifications: Minimum of 2 years of experience in incident management. ITIL certification or equivalent experience. Strong understanding of incident management process and procedures. Experience in monitoring tools like Dynatrace/Splunk/NewRelic and Azure Monitor... Strong communication and interpersonal skills. Strong problem-solving and analytical skills. Experience with incident management best practices. Experience with incident management tools like ServiceNow/Remedy/ServiceDesk Plus ... Should be able to work in rotational shifts.