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Agent Support Professional Tata Consultancy Services

1.0 - 6.0 years

3 - 7 Lacs

chennai

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Job Details Grade: BPO1/2 Skill: Agent Level Support Desired Skills: Customer Service Qualifications: Bachelor of Commerce Responsibilities Response, diagnosis, resolution, and tracking of customer support queries via phone, email, and chat. Maintain response and resolution speed as defined by Service Level Objectives (SLOs). Ensure high customer satisfaction scores and follow quality standards in 90% of cases. Use the existing knowledge base to provide customer-facing root cause assessments. Provide customer-facing bug progress summaries using available tools and platforms. Skills & Competencies Mandatory Skills: Good communication skills (verbal and written). Typing skill (minimum 60 to 80...

Posted 2 weeks ago

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