Agency Collection Manager (Personal loans)

Job Description

Key Responsibilities: Agency Oversight: Manage relationships with external collection agencies, ensuring they adhere to agreed-upon terms and performance standards. Strategy Development: Formulate and implement collection strategies to improve recovery rates and reduce delinquency.careers.smbcgroup.com+2Naukri+2SHRM+2 Performance Monitoring: Regularly assess agency performance through metrics and reports, providing feedback and guidance as necessary. Compliance Assurance: Ensure all collection activities comply with legal regulations and company policies, maintaining ethical standards in all interactions.smfg.co.jp+3SHRM+3SMFG India Credit+3 Reporting: Prepare detailed reports on collection activities, recovery rates, and agency performance for senior management review.