Senior Manager - After Market Sales and Service ASKA Equipments Private Limited

8.0 - 12.0 years

0 Lacs

delhi

On-site

As a Senior Manager of After Market Sales & Service at Aska Equipments, you will play a crucial role in leading and strengthening after-sales and service functions across different regions. Your strategic mindset coupled with a hands-on approach will be essential in managing customer satisfaction, spare parts availability, warranty handling, team efficiency, and service quality. It is imperative for you to collaborate across departments to build scalable service operations that directly contribute to customer retention and brand value. Your responsibilities will include developing and executing after-market service strategies, identifying service enhancement opportunities, analyzing service performance data, managing inventory and parts, overseeing warranty claims, collaborating with other departments, ensuring customer satisfaction, managing service operations, handling budget and financial management, leading and managing the after-market service team, and reporting and analyzing service performance metrics. To excel in this role, you should hold a Bachelor's degree in Engineering or a relevant technical discipline, with an MBA being preferred. You should possess 8-12 years of experience in after-sales/service management, preferably in the engineering/equipment/lighting/fire-safety industry. A strong technical understanding of electro-mechanical systems and field servicing is crucial, along with excellent leadership, communication, and customer-facing skills. Proficiency in CRM or service management software would be advantageous. Additionally, your willingness to travel as per service needs will be essential in fulfilling the requirements of this role.,

Posted 1 week ago

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