The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Responsibilities Work cross functionally within the company to communicate with all stakeholders in customers' success Create and maintain relationships with customers to better understand and achieve their needs Make visits to our customers to identify opportunities for growth within our platform Manage all reporting about the health of customers' accounts Qualifications Previous account management experience Articulate and well accustomed to a client facing role Willingness and ability to travel
The ideal candidate will appropriately identify the needs of both new and current customers to support them in achieving success with our product. You will establish effective communication with clients and internal team members to gain insights and address any challenges customers may encounter. Responsibilities - Collaborate across different departments to engage with all stakeholders involved in customer success. - Cultivate and nurture relationships with customers to comprehend and fulfill their requirements. - Conduct customer visits to explore growth opportunities on our platform. - Monitor and report on the status of customer accounts. Qualifications - Prior experience in account management. - Excellent communication skills and comfortable in a client-facing role. - Readiness and capability to travel as needed.,