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3 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Ability to work with minimal supervision and support Operational requirements and objectives.Ability to adapt to workload and multitask with attention to detail in a dynamic environment.Proficient in Verint WFM tool Roles and Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to their direct reports You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 3 months ago
7 - 11 years
9 - 13 Lacs
Bengaluru
Work from Office
Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation
Posted 3 months ago
10 - 20 years
12 - 22 Lacs
Kolkata
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI CO Finance, SAP FI S/4HANA Accounting Good to have skills : NA Minimum 10+ year(s) of experience is required Educational Qualification : 15 years full time education Project Role :Application LeadProject Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.Must have Skills :SAP FI CO Finance, SAP FI S/4HANA AccountingGood to Have Skills : Job Requirements :Key Responsibilities :-Leading S 4HANA implementation projects as FI lead -Responsibility for completing client deliverables as per project timelines -Identify business value generation opportunities for our clients from S 4HANA -Ensure projects completed with right quality and client satisfaction in FI -Develop and coach junior members in the team Work collaboratively with client team, other partners and other Accenture teams -Willingness to travel to client locations for project delivery Technical ExperienceTechnical Experience :A:Must have 9-11 relevant years of experience in configuration for FI sub-modules like CO, PS, B:New General Ledger FI-GL, Accounts Payable FI-AP and Accounts Receivables FI-AR and Asset Accounting FI-AA - CFIN accounting design and analysis - C:Design and configure SAP S-4 HANA COPA and activate Material Ledger - Prepare FS as per business requirements D:Experience in SAP FICO,GL,PCA,AA, Costing, AP, ACR, PS - PAProfessional Attributes :A:Able to work under pressure, etc needed to carry out this job B:Should be good with handling client C:Project delivery and good communication skills D Should help team with troubleshootingEducational Qualification:Additional Info : Qualifications 15 years full time education
Posted 3 months ago
7 - 11 years
9 - 13 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Creative Design Designation: Content Development Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The Creative lead would partner and lead a team of thinkers and doers; with an ability to bring design and content together seamlessly thus help in rendering meaningful solutions to given business challenges. The lead would be accountable for driving relationships and creative outcomes from global and local stakeholders with an objective to deliver effective local design renditions and campaigns. Role requires Digital Marketing Ads & Promotion creation/design Bachelor's degree or relevant fine arts/design degree Minimum 8-12 years of experience as a design lead or a similar profile Proficiency of Adobe Creative Suite, Microsoft Office, InDesign, Illustrator, CDR, Premiere Pro After Effects, Photoshop, Adobe experience manager on both PC and Mac platformsCreative design is a process that uses digital and physical design tools and core design training to create comps and final art that bring creative concepts to life for marketing purposes. Must have an experience of handling teams – both design and copy Must have an experience in relationship management Must have a deep understanding of working across the globe in different platforms and formats. What are we looking for? Problem-solving skills Strong interest in Graphic Design, Print design, motion graphic design, entertainment and technology Tech savvy Love for great design a plus Ability to think on your feet and anticipate issues before they happen Must be able to thrive and excel in a fast-paced, heavy volume environment; adapting to quickly changing demands and deadlines while keeping a professional attitude Detail-oriented with the ability to interface with all internally and the creative community as well as all levels of global stakeholders Roles and Responsibilities: Inspiring creativity throughout all design work (print, digital etc.) and ensure that the design team is aware of trends & improvement in both techniques and technology that are relevant to the business and assessing which will contribute to the business and its clients. Work closely with copywriters to have a good alignment of copy and design Accountable for end-to-end orchestration to ensure delivery of artworks from the pertinent stakeholder Extracting relevant assets from Library and providing them to internal team for further image correction, renditions etc. Driving clear objective of service adoption and best practice guidance at global and local markets Manage the graphic requests system and verify the accuracy of the request, and coordinate with scheduling, finishing and designers. Communicate any timely updates or changes with all stakeholders. Regularly monitor production program, for possible new requests and communicate to creative leads any potential new, updated or revised design requests. Key component of overseeing production; candidate will handle heavy volume, fast turnaround of deliverables for all requests. Coordination touchpoint with strategic agencies, as well as with global stakeholders from the client's end Quality control and improvement of design output. Ensure that the quality of work meets the project requirement. Maintain communication and cordial relationship between design and other departments within the organization. Qualifications Any Graduation
Posted 3 months ago
7 - 11 years
9 - 13 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Creative Design Designation: Content Development Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The Creative lead would partner and lead a team of thinkers and doers; with an ability to bring design and content together seamlessly thus help in rendering meaningful solutions to given business challenges. The lead would be accountable for driving relationships and creative outcomes from global and local stakeholders with an objective to deliver effective local design renditions and campaigns. Role requires Digital Marketing Ads & Promotion creation/design Bachelor's degree or relevant fine arts/design degree Minimum 8-12 years of experience as a design lead or a similar profile Proficiency of Adobe Creative Suite, Microsoft Office, InDesign, Illustrator, CDR, Premiere Pro After Effects, Photoshop, Adobe experience manager on both PC and Mac platformsCreative design is a process that uses digital and physical design tools and core design training to create comps and final art that bring creative concepts to life for marketing purposes. What are we looking for? Problem-solving skills Strong interest in Graphic Design, Print design, motion graphic design, entertainment and technology Tech savvy Love for great design a plus Ability to think on your feet and anticipate issues before they happen Must be able to thrive and excel in a fast-paced, heavy volume environment; adapting to quickly changing demands and deadlines while keeping a professional attitude Detail-oriented with the ability to interface with all internally and the creative community as well as all levels of global stakeholders Communicates and enforces best practices related to workflow and tools. Suggests improvements to digital production workflow and planning process. Produces quality art files for advertising, and communication materials, which meet the technical and conceptual needs of the client. Manages the user interface (UI) design, including the visual effort. Develops and champions the visual design philosophy. Provides creative direction, creating templates/styles for client brands that junior teammates follow. Roles and Responsibilities: Inspiring creativity throughout all design work (print, digital etc.) and ensure that the design team is aware of trends & improvement in both techniques and technology that are relevant to the business and assessing which will contribute to the business and its clients. Work closely with copywriters to have a good alignment of copy and design Accountable for end-to-end orchestration to ensure delivery of artworks from the pertinent stakeholder Extracting relevant assets from Library and providing them to internal team for further image correction, renditions etc. Driving clear objective of service adoption and best practice guidance at global and local markets Manage the graphic requests system and verify the accuracy of the request, and coordinate with scheduling, finishing and designers. Communicate any timely updates or changes with all stakeholders. Regularly monitor production program, for possible new requests and communicate to creative leads any potential new, updated or revised design requests. Key component of overseeing production; candidate will handle heavy volume, fast turnaround of deliverables for all requests. Coordination touchpoint with strategic agencies, as well as with global stakeholders from the client's end Quality control and improvement of design output. Ensure that the quality of work meets the project requirement. Maintain communication and cordial relationship between design and other departments within the organization. Qualifications Any Graduation
Posted 3 months ago
4 - 9 years
5 - 14 Lacs
Bengaluru
Work from Office
Experience in Wireless Networking Testing, Wi-Fi Direct, Mobility testing and Experience in testing using Wireless protocols (Wi-Fi 6, WPS, WEP, WPA, WPA2, WPA3, AES, TKIP, Enterprise server configuration - LEAP, PEAP, EAP
Posted 3 months ago
1 - 6 years
6 - 16 Lacs
Pune, Bengaluru, Mumbai (All Areas)
Work from Office
Greetings From You & I Consulting ! You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. *Hurry Do Not Miss This Opportunity To Work For Global Giant MNC. We are hiring for the below locations under Medical Data Reviewer !! *Open Locations :- * Mumbai/ Pune/ Bangalore *Mode Of Interview - Virtual *Mode Of Work :- Work From Office * CTC Upto - Best In Industry *Call Now our HR Specialist:- @ puja - 8250242229 (call or whts app) PFB Job Insights for Medical Data Reviewer Role!! Responsibilities:- Review subject/ patient level data for accuracy, to identify any anomalies, trends in patient reported data Review and provide inputs ion design of eCRF • Review investigation product dosing Review all reported Adverse Events (AEs), Concomitant Medication and medical Ensure that any out of range data/ anomaly is verified Review all laboratory data on study subjects Review data in the form of visualizations and identify potential issues of concern Training new team members * * *Call Now our HR Specialist:- @ puja - 8250242229 (call or whts app) *Note:- *Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please whatsapp your details to us in the below format: - Name- Mobile number - Mail - Qualification - Total work experience - Current Organization- Location - Last CTC Expected CTC:- *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist:- @ puja - 8250242229 (call or whts app)
Posted 3 months ago
1 - 3 years
2 - 6 Lacs
Kolkata
Work from Office
Arin Computer is looking for Graphics & Web Design Professional to join our dynamic team and embark on a rewarding career journey Conceptualizing creative ideas with clients. Testing and improving the design of the website. Establishing design guidelines, standards, and best practices. Maintaining the appearance of websites by enforcing content standards. Designing visual imagery for websites and ensuring that they are in line with branding for clients. Working with different content management systems. Communicating design ideas using user flows, process flows, site maps, and wireframes. Incorporating functionalities and features into websites. Designing sample pages including colors and fonts. Preparing design plans and presenting the website structure.
Posted 3 months ago
3 - 4 years
5 - 6 Lacs
Chennai, Pune, Delhi
Work from Office
Zensar Technologies is looking for AES - DE- Python Backend Engineer to join our dynamic team and embark on a rewarding career journey Developing Python-based applications using frameworks such as Django or Flask Collaborating with cross-functional teams to understand application requirements and design solutions Writing and testing code for new applications and features Debugging and troubleshooting issues with existing applications Documenting software designs, code, and functionality Ensuring code quality, performance, and scalability Excellent problem-solving and analytical skills Strong written and verbal communication skills
Posted 3 months ago
5 - 10 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education
Posted 3 months ago
5 - 7 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education
Posted 3 months ago
5 - 9 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education
Posted 3 months ago
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