About the job Responsibilities 1. Building credibility for the brand by responding to audience queries and grievances across digital platforms - reviewing user comments, suggestions, feedback and complaints 2. Maintaining adherence to our committed response times and making the user journey with us worthwhile 3. Coordinate with the concerned teams to get the queries and grievances resolved, while proactively keeping the stakeholders informed about the status of the problem 4. Maintaining a strong and consistent presence on review and rating platforms 5. Prepare regular reports on the brand online reputation, summarizing key metrics, trends and the impact of ORM initiatives. 6. Analyze and interpret data from Meta Business Suite & Locobuzz to give meaningful insights Requirements 1. Familiarity and compatibility with social media 2. Excellent communication skills (Written and verbal) 3. Any graduate with Digital marketing certification is a plus point 4. Experience in relevant field - 6 months to 2 years of experience 5. Must have technical skills MS Office/Google Slides Word, Excel, PowerPoint 6. Skills good to have - Social listening, ORM tools (Locobuzz, Meta Business Suite) Whats in store 1. Exciting workplace culture 2. Scope to learn different areas of digital marketing You may please share your resume with a cover e-mail to [HIDDEN TEXT] Show more Show less
As a talented writer with a passion for words and brands, you will play a crucial role in understanding and embodying the brand's voice in your writing. Your primary responsibilities will include: - Collaborating with clients, client servicing teams, and designers to comprehend project briefs effectively. - Crafting and proofreading engaging content, ensuring it is upload-ready. - Demonstrating dependability, responsibility, and the ability to take initiative by asking pertinent questions. - Managing multiple timelines efficiently while maintaining responsiveness, accuracy, and organization. To excel in this role, you should possess the following qualifications: - A Bachelor's or Master's degree in English Literature, Creative Writing, Journalism, Communications, Marketing, or related fields. - At least 2 years of experience as a writer in an agency setting (digital or traditional). - Exceptional written and verbal communication skills. - Strong organizational abilities with a keen eye for detail. We look forward to reviewing two examples of your best work that showcase your writing skills and reflect your talent.,