Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Provides oversight for the information security compliance program for the relevant region, identifying areas of non-compliance and directing corrective action. Consultant and advisor to regional site leadership on information security and related matters. Initiates, facilitates, and promotes activities to foster information security awareness and education within the associated area of responsibility. Fosters a culture of cyber security both with the IT organization and to drive behavioral changes for the business, including reports and communication to regional and site level leadership on security trends and statistics. Assists the CISO, Security Operations Lead, Privacy and Compliance as necessary around incident response for regional security incidents and events including responding to potential breaches of electronic protected health information (ePHI) and electronic personally identifiable information (ePII). Responsible for the development and implementation of associated risk management or corrective action “Plan of Action & Milestones” (POA&M) for the regional or business area of responsibility including the integrity of initial or periodic risk assessment/analysis and the subsequent mitigation and remediation. Coordinates external and internal security and privacy audit controls for that region or business to monitor activity on electronic systems that contain or use electronic protected health information or electronic personally identifiable information and to ensure that activity is appropriate. Such activity would include, but is not limited to, logons and logoffs, file access, updates, edits and printing. Ensure that the disaster recovery, business continuity, risk management and access control needs of the regional or business are documented and addressed. Leads strategic projects as necessary with both regional and national scope, for example Data Leak Protection, Vulnerability Management, Phishing Simulation reporting and others This role will be an individual contributor, with no direct reports. Location This role is open to candidates working hybrid in Bengaluru India. Basic Qualifications Bachelor’s degree in computer science, information systems, related field, or equivalent experience CISSP, CISM certification preferred 5-10 years’ experience leading an information security program and working with a globally distributed information security team Experience in Life Science, Health Care, manufacturing or other highly regulated industries Ability to lead audits and assessments of technology and processes related to ISO27001, HIPAA & HITRUST Experience with vendor and product selections including oversight of enterprise risk assessments Preferred Qualifications CRISC, CGEIT, CISA GSEC, GCIH certifications are helpful but not required Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. Show more Show less

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Data Mining, Analysis & Reporting: Collect and analyze operational data to identify trends, root causes of issues, and opportunities for improvement. Derive reports and gather data pertaining to quality and share with respective heads and leads on an ongoing basis. Process Writing and Improvement: Collaborate with teams to understand requirements, help with documentation, implementation, and optimization of processes, ensuring they meet quality and efficiency targets. Auditing & Compliance: Assist in conducting regular audits of operational processes to ensure compliance with internal and external quality standards. Collaborate with respective teams in addressing identified quality incidents and issues. Performance Monitoring: Track and report on Key Performance Indicators (KPIs) related to quality and operational efficiency. Issue Resolution: Provide inputs (where possible) to assist in timely completion of the CAPA (Corrective and Preventive Actions) log for all significant non-conformities. Documentation: Maintain up-to-date records of customer environment access log, training details for institution specific guidelines and any other tracker/log and ensure the latest information is available at any time point. Process Documentation: Provide inputs and assist in reviewing SOP’s, QWI’s, QSP’s and other guidance documents for the India Operations team. Collaboration: Work closely with the service teams to drive quality initiatives and ensure customer satisfaction. Risk Management: Understand the risk management process, provide periodic input, and assist in training the team on the requirements. Training: Assist in training staff in quality standards, new processes, and improvement initiatives. Other tasks: Perform all other duties as required, while establishing new services within the India Operations team, and as assigned. This role is open to candidates working hybrid in Bengaluru, Karnataka, India. Basic Qualifications Master’s degree in Life Sciences. 2-4 years of experience in quality assurance, operations, or a similar role. Proficiency with MS Office (Word, Excel, and PowerPoint) Familiarity with quality management systems (QMS) and methodologies like Six Sigma, Lean, or ISO 27001 standards. Problem-solving mindset with attention to detail. Strong communication and collaboration skills to work with cross-functional teams. Effective communication skills, including listening, writing, and speaking. Preferred Qualifications Strong time management skills and ability to effectively manage multiple priorities. Strong analytical, problem-solving, and interpersonal skills Ability to work independently and integrate into a team environment. Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking EEO Policy Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. Show more Show less

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Understand and interpret clinical trial study protocols to design and develop calendars. Understand and interpret clinical trial agreements and sponsor budgets to develop site budgets for the protocol. Design and develop case report forms for clinical trial study protocols Develop a familiarity with Advarra’s Clinical Trial Management Software (CTMS) and Electronic Data Capture (EDC) software to utilize related functionalities in the design and development of calendars, budgets, financials and case report forms. Work closely with reporting manager to complete daily/ weekly calendars, budgets, financials and/or case report forms design to meet with pre-determined quality criteria. Understand and utilize internal case management software and other reporting software to ensure that daily/weekly work assignments are appropriately tracked and completed. Actively participate in team meetings and contribute meaningfully to discussions related to specific customer cases and/or protocols. Location This role is open to candidates working remotely or hybrid in Bengaluru, India. Basic Qualifications 1+ Years of relevant experience Knowledge of clinical research methodology, industry regulations and Good Clinical Practice guidelines related to human research. Expected to work independently, as well as in a team environment. Good organizational and administrative abilities Familiarity with MS Office and various business software Preferred Qualifications Clinical trial coordinator at site Clinical data management Pharmacovigilance Records management Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. Show more Show less

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Understand and interpret clinical trial study documents to extract the required information for various tasks. Develop a familiarity with Advarra’s Clinical Trial Management Software (CTMS) to utilize related functionalities in the design, development, and support of various services. Ensure that projects are completed in accordance with agreed-upon requirements by working with the project managers and the internal team. Ability to review and repurpose existing content to optimize effectiveness and productivity. Ability to work within cross-functional teams and verbally communicate ideas and information. Problem-solving and resolution of issues/bugs, quality, and detail oriented. Work closely with the reporting manager to complete daily/ weekly tasks to meet pre-determined quality criteria. Actively participate in team meetings and contribute meaningfully to discussions related to specific customer cases and/or protocols. Location This role is open to candidates working hybrid in: Bengaluru, India. Basic Qualifications Knowledge of clinical research methodology, industry regulations and Good Clinical Practice guidelines related to human research. Aware of professional/clinical trial industry standards, in particular excellent knowledge of ICH GCP required. Expected to work independently, as well as in a team environment. Good organizational and administrative abilities Familiarity with MS Office and various business software Preferred: 0–2-year work experience in job areas such as: Clinical trial coordinator at site Clinical data management Pharmacovigilance Records management Preferred Qualifications Highly personable nature that fosters teamwork Excellent communication skills – oral as well as written High energy and positive attitude towards working in a culturally diverse environment. A passion for ensuring outstanding customer support with a solutions-oriented attitude. Proactive and takes ownership in all tasks from start-to-finish. Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. Show more Show less

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Overview Summary The Sr Director Human Resources India will lead the full spectrum of our people operations across India. This will be critical in driving HR strategy, enhancing employee experience, fostering a high-performance culture, and supporting organizational growth through a deep knowledge of Indian labor laws and market practices, along with the ability to align Company-wide HR initiatives with business goals. Job Duties & Responsibilities Develop and execute the HR strategy aligned with the company’s overall business plan and strategic direction. Work closely with the Talent Manager to lead talent acquisition strategies that will attract, recruit, and retain top talent across diverse functions. Build and promote a strong organizational culture rooted in inclusion, innovation, collaboration, and excellence. Oversee performance management processes, ensuring they are fair, motivating, and aligned with company objectives. Manage compensation and benefits structures to be competitive, equitable, and compliant with Indian regulations and in alignment with the company’s compensation philosophy. Advise senior leadership on organizational design, workforce planning, and succession planning. Ensure compliance with all Indian labor laws and regulations. Oversee employee relations and implement proactive strategies for conflict resolution and grievance handling. Leverage HR analytics to drive data-driven decision-making and continuously improve HR operations. Continually partner with colleagues within the global HR team including Total Rewards, HRIS/Operations, Talent Acquisition, and HR Business Partners to drive company-wide HR initiatives and company culture. Oversight for Office Administration team. Manage a skilled and highly motivated team: Mentor and develop the HR team to build capability and future leadership. Drive staff to consistently achieve business goals; company, business, segment, and regional. Cultivate team talent through individualized or collective team learning pathways to learn, develop, and amplify the impact of HR across Advarra. Serve as a coach, mentor, and confidant to team members in a way that will support success. Location Bangalore Office Basic Qualifications Bachelor’s degree in human resources, Business Administration, or related field. 12+ years of progressive HR leadership experience, including at least 5 years in a senior HR leadership role with a blend of business partnering, talent management, organizational design, team building, performance management, career coaching, and leadership development. Strong understanding of India labor laws, compliance standards, and HR best practices. Demonstrated success in organizational change management and scaling HR functions in a growing company. Exceptional leadership, interpersonal, and communication skills. Strategic thinker with a hands-on approach when needed. Proficient with HRIS systems and HR analytics tools. Experience working in Global/US based company. Preferred Qualifications MBA in Human Resources from a reputed institution strongly preferred. Experience in fast-paced industries such as technology, healthcare, or professional services preferred. Direct experience supporting an Executive level leader, Life Sciences, Commercial, and Consulting organizations. Physical and Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. Show more Show less

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Understand and interpret clinical trial study protocols to design and develop calendars. Understand and interpret clinical trial agreements and sponsor budgets to develop site budgets for the protocol. Design and develop case report forms for clinical trial study protocols Develop a familiarity with Advarra’s Clinical Trial Management Software (CTMS) and Electronic Data Capture (EDC) software to utilize related functionalities in the design and development of calendars, budgets, financials and case report forms. Work closely with reporting manager to complete daily/ weekly calendars and/or case report forms design to meet with pre-determined quality criteria Participate in customer interactions over the e-mail to assimilate customer requirements and address those adequately in the design and development of calendars and case report forms Understand and utilize internal case management software and other reporting software to ensure that daily/weekly work assignments are appropriately tracked Actively participate in team meetings and contribute meaningfully to discussions related to specific customer cases and/or protocols Monitor the team performance, timeliness and quality Work with Managers to help manage performance management of their team Work with the QC team to understand learning gaps for their team and develop a learning plan Manage communication with customers Location This role is open to candidates working hybrid in Bengaluru, India. Basic Qualifications Graduate-Life Sciences, BCA, MCA, BE- Biotech or equivalent experience 4+ years’ work experience in job areas such as: Clinical data management Clinical trial coordination at site Pharmacovigilance Clinical research associate Records management Sound knowledge of clinical research methodology, industry regulations and Good Clinical Practice guidelines related to human research Expected to work independently, as well as in a team environment Excellent organizational and administrative abilities Ability to liaise with key stakeholders across the organization Familiarity with MS Office and various business software Preferred Qualifications Highly personable nature that fosters teamwork Excellent communication skills – oral as well as written High energy and positive attitude towards working in a culturally diverse environment A passion for ensuring outstanding customer support with a solutions-oriented attitude. Proactive and takes ownership in all tasks from start-to-finish. Physical and Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. Show more Show less

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Understand and interpret clinical trial study protocols to design and develop calendars. Understand and interpret clinical trial agreements and sponsor budgets to develop site budgets for the protocol. Design and develop case report forms for clinical trial study protocols Develop a familiarity with Advarra’s Clinical Trial Management Software (CTMS) and Electronic Data Capture (EDC) software to utilize related functionalities in the design and development of calendars, budgets, financials and case report forms. Work closely with reporting manager to complete daily/ weekly calendars, budgets, financials and/or case report forms design to meet with pre-determined quality criteria. Understand and utilize internal case management software and other reporting software to ensure that daily/weekly work assignments are appropriately tracked and completed. Actively participate in team meetings and contribute meaningfully to discussions related to specific customer cases and/or protocols. Location This role is open to candidates working remotely or hybrid in Bengaluru, India. Basic Qualifications 2+ Years’ of relevant experience Knowledge of clinical research methodology, industry regulations and Good Clinical Practice guidelines related to human research. Expected to work independently, as well as in a team environment. Good organizational and administrative abilities Familiarity with MS Office and various business software Preferred Qualifications Clinical trial coordinator at site Clinical data management Pharmacovigilance Records management Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment

The ideal candidate for this role in Bengaluru, Ind (hybrid) should have a minimum of Secondary school completion and at least 6 years of experience in software development planning and analysis. As a key member of the team, you will be responsible for leading the requirements gathering process with end users, customer leadership, subject matter experts, and internal teams. Acting as a liaison between the customer community and the software development life cycle teams, you will own product issues and backlog based on a deep understanding of product strategy and requirements. Your role will involve leading design and refinement meetings, actively refining acceptance criteria, and managing product artifacts such as personas, user journey maps, and workflow diagrams. You will contribute to release goals based on your knowledge of the user base and feasibility, and work closely with the Product Manager to manage internal stakeholder relationships including Support, Documentation, SDLC team, Sales, Marketing, and Leadership. Additionally, you will analyze customer problems in relation to product strategy and work on solving them on the product roadmap. Tracking release progress, mitigating risks, and developing an understanding of the product, industry, and market will be essential aspects of this role. You will also be responsible for leading internal trainings, working with the documentation team to write product documentation, and acting as a subject expert for the product area. The preferred qualifications for this role include a college degree in Business, Technology, or related field, previous experience in clinical research or healthcare technology, and familiarity with agile/scrum methodologies. Possessing a Product Owner professional certification would be advantageous. In terms of physical and mental requirements, you should be able to sit or stand for extended periods at a stationary workstation, regularly carry objects weighing up to 10 Lbs., and demonstrate an ability to learn and comprehend basic instructions. Strong focus, attention to tasks and responsibilities, as well as excellent verbal communication skills are essential for success in this role. Additionally, having a curious mindset about users, processes, and systems, and the ability to negotiate and build consensus with stakeholders are key attributes that will contribute to your effectiveness in this position. If you are a results-oriented individual with strong analytical and organizational skills, creative problem-solving abilities, and a willingness to embrace change, we encourage you to apply for this exciting opportunity!,

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Understand and interpret clinical trial study documents to extract the required information for various tasks. Develop a familiarity with Advarra’s Clinical Trial Management Software (CTMS) to utilize related functionalities in the design, development, and support of various services. Ensure that projects are completed in accordance with agreed-upon requirements by working with the project managers and the internal team. Ability to review and repurpose existing content to optimize effectiveness and productivity. Ability to work within cross-functional teams and verbally communicate ideas and information. Problem-solving and resolution of issues/bugs, quality, and detail oriented. Work closely with the reporting manager to complete daily/ weekly tasks to meet pre-determined quality criteria. Actively participate in team meetings and contribute meaningfully to discussions related to specific customer cases and/or protocols. Location This role is open to candidates working hybrid in: Bengaluru, India. Basic Qualifications Knowledge of clinical research methodology, industry regulations and Good Clinical Practice guidelines related to human research. Aware of professional/clinical trial industry standards, in particular excellent knowledge of ICH GCP required. Expected to work independently, as well as in a team environment. Good organizational and administrative abilities Familiarity with MS Office and various business software Preferred: 0–2-year work experience in job areas such as: Clinical trial coordinator at site Clinical data management Pharmacovigilance Records management Preferred Qualifications Highly personable nature that fosters teamwork Excellent communication skills – oral as well as written High energy and positive attitude towards working in a culturally diverse environment. A passion for ensuring outstanding customer support with a solutions-oriented attitude. Proactive and takes ownership in all tasks from start-to-finish. Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Understand and interpret clinical trial study protocols to design and develop calendars. Understand and interpret clinical trial agreements and sponsor budgets to develop site budgets for the protocol. Design and develop case report forms for clinical trial study protocols Develop a familiarity with Advarra’s Clinical Trial Management Software (CTMS) and Electronic Data Capture (EDC) software to utilize related functionalities in the design and development of calendars, budgets, financials and case report forms. Work closely with reporting manager to complete daily/ weekly calendars, budgets, financials and/or case report forms design to meet with pre-determined quality criteria. Understand and utilize internal case management software and other reporting software to ensure that daily/weekly work assignments are appropriately tracked and completed. Actively participate in team meetings and contribute meaningfully to discussions related to specific customer cases and/or protocols. Location This role is open to candidates working remotely or hybrid in Bengaluru, India. Basic Qualifications 1+ Years of relevant experience Knowledge of clinical research methodology, industry regulations and Good Clinical Practice guidelines related to human research. Expected to work independently, as well as in a team environment. Good organizational and administrative abilities Familiarity with MS Office and various business software Preferred Qualifications Clinical trial coordinator at site Clinical data management Pharmacovigilance Records management Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Verify and update contact information in Salesforce Identify and create new accounts in new and existing territories Create contacts under existing and new accounts Regularly clean the database of existing customers to remove redundant or unnecessary information Ensure accurate and up-to-date account information in Salesforce Research new accounts for potential pipeline opportunities Generate activities and tasks for Business Development representatives Assist in the development and implementation of database management processes and procedures Provide support and training to team members on database management tools and processes Location This role is open to candidates working in one of the following locations: Bengaluru, India. Basic Qualifications Third level education is desirable. Minimum of one year of experience in database management or customer support role. Preferred Qualifications Familiarity with Salesforce or similar CRM software preferred. Experience in data analysis and reporting is a plus. Strong attention to detail and accuracy in data entry and database management. Excellent communication skills, both written and verbal. Proactive mindset with the ability to identify and address database issues and opportunities. Ability to work collaboratively in a team environment. Proficiency in Microsoft Excel and other data management tools. Flexibility and willingness to adapt to changing priorities and tasks. Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, and Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Become proficient in core applications in the Advarra product suite, their points of integration, and the problems each product solves for a customer. Develop an understanding of customer processes and standard operating procedures Gain knowledge of clinical research workflows to support understanding and context of customer questions Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources Develop good working relationships and build trust with customers Customer contact, mainly email and web tickets; and phone/zoom meetings as needed Contact customers to resolve queries as needed via email, calls or online meetings Document information in ticketing system and provide the customer with information and updates Serve as a liaison between the customer and Advarra teams, such as, software development, product management, project management, etc…to resolve issues Demonstrate responsiveness and sense of urgency in all customer interactions Serve as an internal escalation point for customer issues. Function as a customer advocate during these escalations, assigning specific action items to other team members as necessary to deliver timely resolutions Stay current with application updates and demonstrate new functionality to customers Work closely with the Project Managers to set up the individual portals at project set-up phase by adding documents, users etc. Control all user access to the portals (both internal Advarra staff access and customers) Provide usage reports for the portals and Zendesk as requested Update and maintain customer support process documents and SOPs Assist with the training and mentoring of new hires Meet professional obligations through efficient work habits such as effective timekeeping, meeting deadlines, honoring schedules, and demonstrating respect for others Perform other job-related duties as assigned Location This role is open to candidates working remotely in India Timing: US Shift Basic Qualifications High school degree Effective communication skills, including listening, writing, and speaking 1-3 years of experience providing product/customer support Demonstrated technical/troubleshooting knowledge and skills Preferred Qualifications Proficiency with MS Office (Word, Excel, and PowerPoint) College degree or equivalent experience Strong time management skills and ability to effectively manage multiple priorities Previous experience within the software industry or clinical research is preferred Experience using Zendesk and Atlassian JIRA would be beneficial Strong analytical, problem-solving, and interpersonal skills Ability to translate customer requirements into product functionality and design Ability to work independently and integrate into a team environment Flexibility - will need to cover weekends or Public Holidays as requested Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

As a member of Advarra, you will play a crucial role in supporting our mission to advance clinical research and improve human health. You will become an integral part of our team, working in a collaborative and inclusive environment where respect and diverse perspectives are embraced. Your primary responsibilities will include becoming proficient in Advarra's core applications, understanding customer processes, and gaining knowledge of clinical research workflows. You will troubleshoot customer queries and facilitate communication across various teams to provide effective solutions promptly. In cases where immediate solutions are not available, you will collaborate with internal resources to address customer needs efficiently. Building strong relationships with customers will be a key focus of your role, involving email and web ticket responses, as well as phone or Zoom meetings as required. You will document information accurately in the ticketing system, act as a liaison between customers and internal teams, and demonstrate a sense of urgency in all customer interactions. Furthermore, you will stay updated with application changes, assist in setting up individual portals for projects, control user access, and provide usage reports as needed. Additionally, you will maintain customer support process documents, assist in training new hires, and ensure professional obligations are met through efficient work habits. This position is open to candidates working remotely in India, operating on US Shift timings. Basic qualifications include a high school degree, effective communication skills, and 1-3 years of experience in product/customer support. Proficiency in MS Office, strong time management skills, and technical troubleshooting knowledge are preferred qualifications. Candidates with previous experience in the software industry or clinical research, familiarity with Zendesk and Atlassian JIRA, and strong analytical and problem-solving abilities are encouraged to apply. You should also possess the flexibility to cover weekends or public holidays when required. In terms of physical and mental requirements, you should be able to sit or stand for extended periods, lift objects up to 10 lbs, learn and comprehend instructions, maintain focus on tasks, and communicate effectively verbally. Your role will be pivotal in ensuring customer satisfaction and contributing to the success of Advarra's mission in advancing clinical research.,