5.0 - 10.0 years

9 - 15 Lacs

chennai

Work from Office

Responsibilities: * Implement ITSM processes using ServiceNow platform. * Develop custom scripts for clients' needs. * Manage incidents through HRSD, SPM & ITIL framework. * Ensure compliance with UI policies & business rules. * CSA , CIS-ITSM - must Work from home

Posted 19 hours ago

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Platform Solution Consultant - ServiceNow NTT DATA North America

8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

You are an experienced Platform Solution Consultant with over 8 years of expertise in ServiceNow development and consulting. Your role involves designing and implementing robust ServiceNow solutions, ensuring scalability, performance, and adherence to best practices. You will be working with ITSM, ITOM, ITAM, integrations, Flow Designer, Service Graph Connector, and advanced scripting. Your key responsibilities include designing, developing, configuring, and customizing ServiceNow applications and modules for optimal performance and usability. You will implement ITSM, ITOM, and ITAM processes in alignment with business needs. Additionally, you will develop platform capabilities through client scripts, business rules, script includes, UI policies, and UI actions. Furthermore, you will deploy and configure Discovery, Service Mapping, Event Management, Cloud Management, and CMDB for ITOM solutions. You will optimize CMDB health, manage integrations with external systems using REST/SOAP APIs, IntegrationHub, Service Graph Connector, and MID Server. Automating workflows using Flow Designer, Workflow Editor, and Orchestration will also be part of your responsibilities. You will need to ensure platform governance by following coding standards, security policies, and instance performance best practices. Conducting periodic instance health checks, upgrades, and performance tuning will also fall under your responsibilities. Preferred qualifications for this role include having a ServiceNow CSA certification, while a ServiceNow CIS certification in ITSM, ITOM, or ITAM would be a plus. Experience with ServiceNow ATF and DevOps integrations, knowledge of Agile methodologies, and ITIL best practices are also desirable. In summary, as a Platform Solution Consultant - ServiceNow at NTT DATA, you will play a crucial role in developing, configuring, and implementing ServiceNow solutions while ensuring platform governance and best practices are followed. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure, investing in R&D to assist organizations and society in confidently transitioning into the digital future.,

Posted 1 month ago

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