Onboarding Specialist - Mulesoft Salesforce

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As an Onboarding Specialist at Salesforce, you will play a crucial role in ensuring our newest customers have a positive initial experience with Salesforce. Your proactive engagement before and during implementation will focus on achieving rapid "time to value" while laying a strong foundation for future growth. Collaborating with internal partners and customers, you will guide initial onboarding conversations, meet short and long-term objectives, and set customers on the path to continued success through personalized Learning Journeys. Your expertise as a subject-matter specialist for MuleSoft will be instrumental in accelerating the initial value for new customers. By delivering virtual expert engagements, you will educate and empower customers to derive business value from the Salesforce Customer 360 Suite of Products. Your consulting skills will help uncover initial business use cases, navigate setup and administration of MuleSoft instances, and co-create guides aligned with customer needs. Building positive relationships with internal and external partners, you will contribute to broader goals and growth while actively leveraging and contributing to the overall knowledge base. Proficiency in English, a relevant 3rd-level degree, and 2 to 3 years of work experience in helping customers achieve full business potential through technology are essential requirements. Your ability to work independently, manage time effectively, prioritize activities, and deliver success in customer-facing engagements will be critical. Preferred qualifications include Salesforce Admin, Adv Admin, and/or Consultant Certifications, hands-on experience with API-led integration products like MuleSoft, and deep technical knowledge of Salesforce products and platforms. A consultative, customer-focused approach, technical orientation, and the ability to navigate complex customer requests will set you up for success in this role. If you believe in driving customer success, contributing to Salesforce's reputation as an industry leader, and charting new paths for businesses, we invite you to apply for this role. Become a Trailblazer with Salesforce and make a meaningful impact on customer happiness and dedication while setting the stage for long-term engagement and success.,

Posted 1 month ago

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Onboarding Specialist Salesforce

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As an Onboarding Specialist at Salesforce, you will play a crucial role in ensuring our newest customers have a positive initial experience with Salesforce. Your focus will be on guiding customers through the onboarding process and implementation, helping them achieve rapid "time to value" and setting the stage for their long-term success with Salesforce products. Collaborating with internal partners and customers, you will lead initial onboarding conversations, identify short and long-term objectives, and create personalized Learning Journeys for customers. Your work will directly impact customer happiness and dedication, contributing to Salesforce's reputation as an industry leader. Responsibilities: - Become a subject-matter expert for MuleSoft, accelerating the initial "time to value" for new customers. - Provide virtual expert engagements to educate customers on achieving business value through Salesforce products. - Offer tailored recommendations based on customers" specific business needs. - Uncover initial business use cases and guide customers through the setup and administration of their MuleSoft instance. - Create quick-start guides, enablement guides, and playbooks aligned with customer needs. - Foster positive relationships with internal and external partners to drive broader goals and growth. - Contribute to the overall knowledge base and expertise of the community. Requirements: - Proficiency in English. - Relevant 3rd-level degree or equivalent qualification. - 2 to 3 years of experience helping customers maximize business potential through technology. - Ability to work independently, manage time effectively, and prioritize activities under pressure. - Strong communication and presentation skills with a track record of leading customer-facing engagements. - Familiarity with customer success concepts and practices. Preferred Qualifications and Skills: - Salesforce Admin, Adv Admin, and/or Consultant Certifications are advantageous. - Hands-on experience with API-led integration products like MuleSoft. - Technical proficiency to guide developers on integration use cases. - Understanding of developing a successful Implementation Strategy. - Consultative and customer-focused engagement style. - Ability to lead efforts on complex customer projects involving multiple parties and systems. - Deep technical knowledge of Salesforce products and platforms. If you believe in leveraging technology to drive customer success and are passionate about helping businesses achieve their full potential, we invite you to join us at Salesforce and be a part of our mission to inspire the future of business.,

Posted 2 months ago

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