15 Adso Jobs

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Involved in Developing and implementing SAP BW/4HANA solutions, including data modeling, extraction, and reporting. You will get opportunities to collaborate in different business areas and prepare functional and technical documents (FDD & TDD), prototyping. You will be involved in problem-solving skills, particularly in performance optimization. Collaborate with cross-functional teams and stakeholders. Must have hands-on experience in all areas of SAP BW/4 HANA, which includes ADSO, Composite providers etc. S/4 HANA BW/4HANA Integration through ODP ABAP CDS views as Data Provisioning, CDS views experience. SAP BW/4 HANA Traditional BW (ADSO, CP etc) plus. Native HANA based BW/4 HANA using CDS view on S/4 HANA is expected. We recognize the significance of flexible work arrangements to provide support in hybrid mode, you will get an environment to maintain a healthy work-life balance. Our focus will be your career growth & professional development to support you in exploring the world of opportunities. Equip yourself with valuable certifications & training programs in the latest technologies such as SAP. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.,

Educational Requirements Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem-solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Mysore, Kolkata, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Jaipur, Hubli, Vizag. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional Requirements: Must have bachelor’s degree or equivalent and minimum 5 years of experience in SAP BPC Candidate must have implementation or support experience in at least one area of planning or consolidation Should be specialized in Design and Configuration of SAP Business Planning and Consolidation Hands on experience of designing planning objects (aDSO, Aggregation Level, Planning Functions, WorkStatus etc.) Should have working knowledge of BW and HANA in the context of BPC Writing of functional/technical specifications for Fox planning functions Ability to create AMDP based planning functions (Desired) Understanding of SAC planning capabilities (Desired) BPC Consolidation knowledge (Desired) Preferred Skills: SAP BPC

We are looking for a skilled SAP BW/BI Developer on HANA to join our team. The ideal candidate will have extensive experience in developing and optimizing data models, reports, and data flows within the SAP BW/BI landscape, specifically on HANA. This role will require close collaboration with functional and technical teams to ensure high-performance data processing and reporting solutions for business needs. Key Responsibilities: Design, develop, and enhance BW/BI solutions on SAP HANA using BW 7.5 or above. Work with BW 3.x and 7.x data flows, ensuring the efficient management of data extraction, transformation, and loading (ETL) processes. Create and modify WHM (HANA-based Modeling) objects such as SPOs (HANA-optimized objects), Composite Providers, ADSO (Advanced Data Store Objects), and others. Develop and optimize routines in transformations to improve data processing efficiency. Create and enhance generic data sources and improve standard data sources to fit business requirements. Design, configure, and monitor process chains to ensure smooth data loading processes and timely reporting. Work with HANA-based BW objects for advanced modeling techniques, focusing on performance optimization for data loads and reporting. Utilize BW modeling tools to design efficient and optimized data models and reporting layers. Implement and manage BEx (Business Explorer) tools and BO (BusinessObjects) tools for reporting and analysis. Leverage Eclipse-based Query Designer for the creation and modification of BW queries and reports. Utilize ABAP Development Tools for Eclipse (ADT) for more efficient ABAP development related to BW/BI solutions. Implement new HANA exit variables via AMDP (ABAP Managed Database Procedure) to enhance reporting capabilities. Leverage Core Data Services (CDS) for modern data modeling approaches in the HANA environment. Perform data model optimization and implement strategies to improve performance in both data loads and reports. Mandatory Skills: Minimum 3 years of hands-on experience in SAP BW/BI on HANA development. In-depth knowledge of BW 3.x and 7.x data flows, including data extraction, transformation, and loading processes. Strong expertise in the creation and modification of WHM objects such as SPOs, Composite Providers, and ADSO. Experience in creating and enhancing generic data sources and optimizing standard data sources. Proficiency in designing, developing, and monitoring process chains for efficient data load and reporting workflows. Hands-on experience with the latest HANA-based BW objects and modeling techniques. Expertise in BW modeling tools and BEx tools for reporting and analysis. Strong experience with BO (BusinessObjects) tools for reporting, including Web Intelligence and Crystal Reports. Experience using Eclipse-based Query Designer for report and query development. Familiarity with ABAP Development Tools for Eclipse (ADT) for efficient ABAP development. Experience in creating and managing HANA exit variables via AMDP (ABAP Managed Database Procedure). Knowledge of Core Data Services (CDS) for modern data modeling on HANA. Good ABAP skills to support BW/BI developments and optimization tasks. Ability to debug and optimize data load processes, identify performance bottlenecks, and improve overall system efficiency. Desirable Skills: Familiarity with SAP Fiori and UI5 for modern user interfaces. Experience with SAP HANA Studio for modelling and development. Knowledge of SAP S/4HANA integration with BW/BI on HANA. Exposure to Agile project management methodologies. Experience in data governance and data security for SAP BW/BI systems. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum 3 years of relevant experience in SAP BW/BI on HANA development with hands-on experience in data modelling, reporting, and performance optimization. Strong analytical and problem-solving skills, with the ability to debug complex issues. Excellent communication and collaboration skills, with experience in working with functional teams to deliver technical solutions.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Linux Operations, Experience in ADSO Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Design Architect, you will innovate and design function business processes, focusing on characteristics and key performance indicators to meet specific business requirements. Your typical day will involve collaborating with various stakeholders, creating process blueprints, and ensuring that all design requirements are met to drive efficiency and effectiveness within the organization. You will also engage in quality management reviews and educate stakeholders to foster a comprehensive understanding of the designs implemented. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain documentation related to business processes and design specifications. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations.- Strong analytical skills to assess business processes and identify areas for improvement.- Experience in process mapping and documentation techniques.- Ability to communicate complex ideas clearly to diverse audiences.- Familiarity with quality management principles and practices. Additional Information:- The candidate should have minimum 5 years of experience in Linux Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities The BI Senior Architect is primarily responsible for the design, development and support of SAP BW models and reports. The Senior Architect will independently perform requirement gathering, Design and Build the models and reports. The Senior Architect will interact with different levels of business audiences to clearly define data needed to support strategic and tactical decision making. The Senior Architect will work alongside other BI Principle Architect, Business Users and other stakeholders to design and deploy end to end BI solutions to meet business needs. The Job role involves all phases of the project - Requirement gathering, Estimation, Project Planning, Execution, Go-live and support. Preferred candidate profile Bachelors Degree Engineering or Computer Science Prefer Masters MCA in case of Bachelors in Computer Science 8-10 years overall BW/BI experience Experience in working in BW on HANA Strong knowledge in Extraction from SAP and Non- SAP systems, Dimensional modeling, Bex Queries, APDs, Composite Providers etc. Working experience with HANA Native Modelling 4+ years of experience in ABAP for BW Has led the design and implementation of at least 4 significant BW project Able to scope large efforts, conduct meetings, and write technically oriented documents Able to work with functional and technical teams Proven ability delivering complex and time sensitive projects Strong communication (written and oral) and interpersonal skills Additional Desired Qualifications: Any Front end reporting tool – SAP BO or Qlik Integrated Planning Knowledge on LSA++ Architecture Knowledge on BO – Data services Experience working on a team operating under an Agile Scrum delivery methodology Excellent analytical skills and the ability to provide alternative solutions to technical problems

Role & responsibilities JD for BI/BW :- To closely Work with client team to arrive at solution that is scalable, adaptable and in synchronization with ever changing business needs. BW end to end implementation with 2-4 years of experience, experience in developments. Data Modelling ETL (Extraction, Transformation, loading) Process chains Query creation DSO ADSO DTP (delta & full) Difference in standard DSO and cube Process chain monitoring and daily issues and their solution.

About The Role Project Role : Technology Consulting Practitioner Project Role Description : Advises, leads and works on high impact activities within the systems development lifecycle, and provides advisory work for the IT function itself. Must have skills : Oracle HCM Cloud Core HR, Experience in ADSO Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Consulting Practitioner, you will engage in high-impact activities throughout the systems development lifecycle. Your typical day will involve advising and leading teams, collaborating with various stakeholders, and providing strategic insights to enhance the IT function. You will be instrumental in driving projects forward and ensuring that best practices are followed to achieve optimal results. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and discussions to gather requirements and align team objectives.- Mentor junior professionals to enhance their skills and knowledge in the field. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle HCM Cloud Core HR.- Strong understanding of human resources management systems and processes.- Experience with system integration and data migration strategies.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with project management methodologies and tools. Additional Information:- The candidate should have minimum 15 years of experience in Oracle HCM Cloud Core HR.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Description SAP BPC Developer with min 6+ years" Experience. Key Skills : ABAP (strong), HANA Views , BPC with Badi's , Class , Function Module (FM). Qualifications Hands-on Experience in SAP BW/BPC with SAP HANA 2.0 data modelling, and reporting. Must have 4 years of Hands-on development experience with BW/BPC on HANA data modeling. Hands on experience in SAP BW/BPC, creating Advanced DSO(ADSO), Open DSO, HANA Views, Composite Providers and SAP query. Core Skills : Development of HANA views, ADSO, SAP BW/BPC ((Embedded)) on HANA 2.0, ABAP Development, Analysis for Office. Job Requirement Strong Hands experience in developing HANA Views with IDEs, ABAP programing & Bex + A.O Input forms (Macros) to use planning Functions. Strong knowledge of SAP BPC 10.1 Embedded (RSPLAN) version for SAP BW on HANA with End to ETL. Configure and customize SAP BPC Embedded functionalities such as data models, business rules, script logic, and input forms. Proficiency in ABAP programming and SAP BW/4HANA data modeling concepts with AMDP / Badi's. Ability to work independently to drive (and lead) issue to resolution with good communication skills. Document technical designs, configurations, and processes related to SAP BPC Embedded solutions. Responsibilities This position will be responsible for all the technical activities related to the analysis, definition and implementation of the SAP BPC Embedded ON HANA 2.0 solution. ABAP Programming : Strong proficiency in SAP ABAP is essential. This includes developing BPC Embedded data models, business rules, and scripting languages like FOX (Formula Extension) custom programs, enhancements, and interfaces within the SAP ecosystem. Hands-on development of the current BW/BPC landscape and architecture by modeling, designing, developing, testing and implementing SAP best practices with alignment to MT standards. Work with Team to gather of business requirements; develop a technical plan with duration estimates & deliver the required objects within the Timeline. Execute the plan and deliver the required deliverables within the time estimate. Work closely with a team of BW/BPC team and functional leads to align business content with business reporting and analytical requirements. Participate in the optimization of SAP BW on HANA of underlying structures leveraging HANA studio and other IDE's. Work independently to troubleshoot and drive the Issues in SAP BW/BPC HANA Views, ABAP Program, SQL, Joins, Procedures ABAP, and Bex Query with User Exit's. (ref:hirist.tech),

Educational Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem-solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Mysore, Kolkata, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Mumbai, Jaipur, Hubli, Vizag. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional : Must have bachelor’s degree or equivalent and minimum 5 years of experience in SAP BPC Candidate must have implementation or support experience in at least one area of planning or consolidation Should be specialized in Design and Configuration of SAP Business Planning and Consolidation Hands on experience of designing planning objects (aDSO, Aggregation Level, Planning Functions, WorkStatus etc.) Should have working knowledge of BW and HANA in the context of BPC Writing of functional/technical specifications for Fox planning functions Ability to create AMDP based planning functions (Desired) Understanding of SAC planning capabilities (Desired) BPC Consolidation knowledge (Desired) Preferred Skills: SAP BPC

Greetings from IDESLABS PVT LTD Immediate Openings on SAP BW HANA ConsultantExperience 5+Skill:- SAP BW HANA ConsultantLocation :- PAN INDIANotice Period :- Immediate.Job description: Minimum 1 full life cycle implementation on CBP- TPM planning using BW-IP & HANA Experience in collecting requirements, designing of solutions, and developing the solution . Excellent Communication Skills / Client management Must be Independently able to navigate or create promotion in CRM system.Detailed :- Expertise in Data modelling and designing Info Objects, Info Cubes, Aggregates, DSO/ODS objects, Transformations, Data transfer processes (DTPs), Info Sources, Data Sources, Composite providers and Info Sets. Expert in the various BW-IP objects and functionalities Expert in working on Planning ADSO/CUBE, Aggregation level, Planning Function (AMDP, FOX), Planning sequence, event setting, process chain and Input enabled report. Expert in ABAP/ AMDP debugging skill. Must have hands on experience with CRM & ECC & Third-party tool integration (Pricing, rebate, Actual data, spin data etc..) SAP CRM technical experience good to have. Testing and resolving issues in existing BW models and reports. Documentation & walk through of solution with business

Primary SAP EBW on HANA Secondary Native HANA Note Kindly be informed that all shared profiles are relevant to BW and not Native HANA as per our need. Please find the below JD Worked on Composite Providers, ADSOs HANA Models, DSOs, Multiprovider and Info-Cubes Using administrative Workbench. Worked with AFO (Analysis for Office) Bex Analyzer, Bex Query Designer for developing. Worked on ABAP routines for Start Routine, End Routine and Expert Routine and AMDP routines. Involved in standard data sources and Expertise in extractions from SAP R/3 using LO Cockpit, Generic Extractions. Worked and having excellent knowledge onSAP BW4HANA, Advanced DSO(ADSO), Open DSO Views, Transient Providers, Composite Providers, Hybrid Providers, Publishing HANA Model in SAP BW, Import SAP NetWeaver BW Model to HANA, LSA and LSA++, ODP API like SLT and SAPI in one POC. SAP BW/4 HANA Modelling for ADSO and Open ODS, Extraction, loading of master and transaction data. Worked on HANA Models, BW modeling tools templates for ADSOs. Extensively worked on MM, SD, FI/CO, PS and SRM modules

Back. SAP S/4HANA Retail Implementation & Configuration. Collaborate with cross-functional teams to gather retail business requirements and translate them into SAP S/4HANA Retail solutions.. Configure, customize, and implement SAP S/4HANA Retail functionalities such as Master Data (Articles, Sites, Assortments), Pricing, Promotions, Listing, B2B and B2C Sales, Delivery Fulfillment, POS outbound/Inbound, POSDM functions, Advanced ATP, Assortment list, Credit FSCM, Procurement, EDI, Stock transfer processing, consignment Retail processing and Replenishment.. Conduct thorough testing and validation of SAP solutions to ensure business alignment and usability.. Retail Master Data & Assortment Planning. Manage and configure SAP Retail Master Data (Articles, Site, Merchandise Category, Listing, and Assortments, Assortment list). Ensure proper assortment planning and listing control for effective merchandising and store operations.. Pricing & Promotions Management. Define and maintain pricing structures, markdowns, and promotional strategies using SAP Retail Pricing.. Ensure consistent pricing and discount structures across omni channel platforms.. POS Integration. Design and optimize Point-of-Sale (POS) integration with SAP S/4HANA for real-time sales data processing and POS Master data Outbound processing.. Understand the POS Data management of transaction processing in PIPE.. Inventory & Replenishment Planning. Work on SAP Retail Inventory Management to optimize stock levels including special stocks, availability, and stock valuation.. Configure and support SAP Replenishment processes for efficient stock distribution across retail stores.. Order Management And Fulfillment. Design and optimize order management processes within SAP SD, considering telecom retail industry best practices.. Streamline order-to-cash processes, including pricing, availability checks, delivery, and invoicing. Monitor order status and troubleshoot any issues related to order processing and fulfillment.. Have In-depth knowledge of Advanced ATP functions, BRF+ and ODP.. Have Hand on Experience on the SAP FIORI analytical app sales overview, Sales management and understand the complexity.. Omni-Channel & E-Commerce Integration. Integrate SAP S/4HANA with E-Commerce platforms, SAP Hybris, and digital sales channels.. Ensure smooth order fulfillment between stores, warehouses, and digital storefronts.. Procurement & Supply Chain Integration. Configure Purchase Orders (POs), Stock Transfers (STOs), and Vendor Management processes in SAP MM & SAP Retail.. Collaborate with suppliers and logistics teams to enhance procurement efficiency.. Reporting & Analytics (SAP BI & Fiori Apps). Understand SAP Fiori, Embedded Analytics to provide insights into sales trends, stock movements, and profitability.. Analyze data to identify operational inefficiencies and process improvements.. User Training & Post-Go-Live Support. Conduct training sessions to educate end-users on SAP Retail functionalities and best practices.. Provide post-go-live support, troubleshooting, and issue resolution for SAP Retail processes.. Essential Skills / Competencies. Education: Bachelor of computer engineering. Experience: Minimum 7+ years of experience as an SAP Retail Consultant.. Expertise. Minimum 7+ years of hands-on experience as an SAP Retail Consultant, with expertise in SAP S/4HANA Retail functionalities and POS integration.. Must have been part of at least one full-cycle SAP S/4HANA implementation, including writing Blueprint documents.. Strong functional knowledge of SAP S/4HANA Retail, with expertise in:. OMNI Sales processes. Inventory Management. SAP FIORI. Replenishment Planning. Store Operations. Proven experience in SAP Retail and POS integration, ensuring seamless communication between in-store systems and SAP backend.. Ability to debug SAP programs and possess technical knowledge to analyze and troubleshoot issues effectively.. Strong ABAP skills to analyze the code, and write expert routines. Proactively involved in design discussions, ensuring that business needs are accurately translated into SAP solutions.. Strong ability to collaborate across cross-functional teams, including IT, Business, and Store Operations.. Excellent analytical and problem-solving skills, with the ability to anticipate challenges and recommend solutions proactively.. What We Offer. Competitive salaries and comprehensive health benefits. Flexible work hours and remote work options.. Professional development and training opportunities.. A supportive and inclusive work environment. Show more Show less

Develop SAP BW-IP data flow in S4 HANA system. Provide inputs on data modelling between BW 7.4 on HANA and native HANA using Composite provider, ADSO and open ODS view Excellent communication skills both verbal & written in English are required. Self-motivated, capable to manage own workload with minimum supervision. Creating complex, enterprise-transforming applications within a dynamic, progressive, technically diverse environment Location : Pan India

Job Information Job Opening ID ZR_1958_JOB Date Opened 16/05/2023 Industry Technology Job Type Work Experience 6-10 years Job Title SAP BW IP City Hyderabad Province Telangana Country India Postal Code 500001 Number of Positions 5 Develop SAP BW-IP data flow in S4 HANA system. Provide inputs on data modelling between BW 7.4 on HANA and native HANA using Composite provider, ADSO and open ODS view Excellent communication skills both verbal & written in English are required. Self-motivated, capable to manage own workload with minimum supervision. Creating complex, enterprise-transforming applications within a dynamic, progressive, technically diverse environment Location : Pan India check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Mainframe IMS IDMS Adabas Database. Experience3-5 Years.