Greetings from HR Central! A global communication and an advertising agency are looking for you. So, we are excited to share a job opening for Project Engineering and Support Lead with you for our client. Please find mentioned below the job description: Years of Experience: 12-15 Years Location: Chennai Mandatory Skills: Programmatic skill, Adops Skill Role Project Engineering and Support Lead We are currently looking for an associate Director- Programmatic to join us. In this role, you will be responsible for crafting a Programmatic strategy for clients and develop strong relationships with counterparts in the organization's regional teams (Europe, U.S., Asia). You'll have the opportunity to leverage the scale that comes with the job, to develop products that suit the entire programmatic spectrum. This team is responsible for delivering international solutions, with some global influence. You will enjoy working in a collaborative team environment and will hold a can do attitude with the passion to learn and grow. Reporting of the role: This role reports to the Director - Media Global Operations Center Job Overview: We are seeking a highly skilled and experienced Product Engineering and Support Lead to join our dynamic team. This role will be responsible for overseeing the engineering and support of our global product portfolio, based at the various Offshoring HUBs. You will lead cross-functional teams to drive product engineering and support for the various organization's products from the offshore HUBs whilst closely with the Onsite Product teams to ensure SLAs/KPIs are met on time and to quality. Also, to ensure seamless support operations, and collaborate closely with internal and external stakeholders to enhance customer satisfaction and product performance. Key Responsibilities: 1. Product Engineering Leadership: Lead the global engineering teams to design, develop, and deliver innovative, high-quality products. Ensure product development is aligned with business goals, customer needs, and industry standards. Oversee the entire product lifecycle from ideation to deployment, ensuring efficient and timely delivery. Collaborate with Product Management, Offshoring Leadership, and other internal stakeholders to define and prioritize product roadmaps. 2. Global Product Support: Manage global product support operations, including customer service, technical support, and escalation management. Establish and refine processes to ensure a fast, effective, and consistent response to customer inquiries and issues. Ensure global teams are equipped with the knowledge and tools required to troubleshoot and resolve product issues. 3. Team Leadership & Development: Build, mentor, and manage high-performing engineering and support teams across multiple regions. Foster a collaborative and inclusive culture that promotes innovation, continuous learning, and knowledge-sharing. Set clear goals, provide coaching, and conduct regular performance reviews to ensure team success. 4. Cross-functional Collaboration: Collaborate with product management, sales, marketing, and operations teams to ensure product quality, customer success, and go-to-market readiness. Work with external vendors and third-party partners to integrate technologies and improve product offerings. 5. Process Optimization & Automation: Drive the adoption of best practices, Agile methodologies, and continuous improvement initiatives within engineering and support teams. Identify opportunities for process automation and operational efficiencies in both engineering and support functions. 6. Strategic Planning & Reporting: Develop and execute strategies to ensure the scalability and sustainability of product engineering and support operations. Provide regular reports to senior management on product performance, support metrics, and operational efficiency. Ensure compliance with relevant industry regulations, security standards, and quality guidelines. 7. Customer & Stakeholder Engagement: Act as a point of escalation for critical customer issues, ensuring timely and effective resolution. Engage with key stakeholders (internally and externally) to gather feedback and ensure alignment on product performance and customer satisfaction. Qualifications & Skills: Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Experience: 10+ years of experience in product engineering, product support, or technical leadership, with at least 5 years in a management or leadership role. Proven track record in leading cross-functional teams, product development, and customer support at a global scale. Strong understanding of product lifecycle management, engineering processes, and best practices. Excellent problem-solving, analytical, and troubleshooting skills. Experience with Agile methodologies, cloud technologies, and scalable product architectures. Strong communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders. Experience in managing global teams across multiple time zones and cultures. Expertise in process automation and continuous improvement methodologies (e.g., Lean, Six Sigma). Familiarity with industry standards, regulatory requirements, and security protocols. Ability to thrive in a fast-paced and constantly evolving environment. Preferred Qualifications: Previous experience in managing large-scale technical support operations. Knowledge of CRM, ticketing, and knowledge management systems. Certifications in project management (PMP), ITIL, or Agile frameworks are a plus. In case you wish to apply, please share your CV at tina.sapra@hr-central.in along with the following details: 1. Current CTC 2. Expected CTC 3. Negotiable Notice Period 4. Current Location 5. Years of experience in Product Engineering 6. Years of experience in Technical Leadership 7. Years of experience in Programmatic/ Adops 8. Previous experience in managing large-scale technical support operations: Y/N 9. Handling a team of how many members 10. Clients domains 11. Summary of your current role Thanks and Regards, Tina Sapra tina.sapra@hr-central.in https://www.linkedin.com/in/tina-sapra-331954241
