Job Summary/Overview The Instructional Designer will collaborate with internal subject matter experts and team members to design, develop and deliver innovative learning programs for TriNets TML&D team to support all areas of the business. The Instructional Designer will use strong interpersonal, written, and visual communication skills to bring together text, images, video and audio to communicate and educate. A strong attention to detail, an eye for design, and comfort with writing both text and dialogue are important strengths. This role is ultimately responsible for incorporating adult learning principles and current best practice instructional design theory while crafting content that conveys ideas and processes in an impactful, engaging and memorable way, and that teaches learners to solve real business problems. Essential Duties/Responsibilities Actively and consistently support all efforts to enhance the customer experience throughout the development and delivery of instructional products and programs Innovate social learning opportunities and drive awareness for collaboration and networking capabilities where resources can share, learn and develop their skills in a collaborative model Participate in the on-going refinement of team standards and processes Work collaboratively with the Learning and Development team defining design specifications and instructional strategy for assigned projects Prioritize concurrent projects to ensure on-time and accurate delivery of all content Participate in the design and integration of Learning and Development best practices into a comprehensive curriculum for each training function; ensure each course can be modularized and marketed to different employee groups as needed Develop cross-functional relationships that allow establishment and management of education plans to proactively implement anticipated changes Serve as creative and planning resource to internal customers by attending meetings to identify trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs, etc. Act as the owner of the product s design, development style, content execution, and instructional standards Work with subject matter experts to ensure the accuracy of material Rapidly and iteratively create impactful and engaging instructor-led and self-paced course content, such as instructor-led courses instructional guides, performance support tools, e-Learning tutorials, software simulations, learning assessments, and webinars Write learning objectives and modules of content that ensure mastery of learning objectives, including but not limited to knowledge checks, exercises, scripts, storyboards, simulations, or games Design blended learning solutions that maximize learning efficiency and contribute to time to value for our customers Apply adult learning principles to engage participants and maximize knowledge and skill retention Design quizzes and meaningful course interactions to increase learning and retention Create and develop e-Learning modules using TriNets preferred authoring tools (Articulate Storyline, iSpring, Adobe Captivate, etc.) Ensure that materials are consistent with other TriNet messaging, and documentation, such as online help, user guides, and video tutorials Review and edit training content and documentation for clarity and alignment with Knowledge Management materials suitable at various levels within the organization Conduct on-going content reviews to ensure that materials are up to date, accurate, effective, and meet the training needs of the audience Standardize content across platforms and media Work with Senior Manager, Talent Management Learning & Development, to define scope of learning path/experience: clarify objective (what performance gap needs to be closed?), subject matter experts, project team, stakeholders, timeline, and projected outcomes Leverage personal and professional experience to bring new opportunities for content and resource development Stay current with e-Learning and classroom training trends and recommend other training media, methods, and approaches to ensure learning environments are relevant and attractive to learners Self-motivated to achieve departmental and strategic learning goals Other projects and responsibilities may be added at the manager s discretion Job Requirements and Qualifications Education: Bachelor s degree desired; or equivalent education and/or related work experience Training Requirements (licenses, programs, or certificates): Instructional Design certification preferred E-Learning Instructional Design certification preferred Other professional Learning and Development certifications (ATD, DDI, etc.) a plus Experience: Minimum 5 years experience in designing, delivering, and managing training programs Proven ability to develop training that incorporates adult learning theories, visual learning design and interactive training techniques; must have experience with development in multiple modalities of instruction including: instructor-led training (synchronous and asynchronous) and e-Learning Proven experience in designing training materials in a corporate setting Skilled in instructional design methodologies such as ADDIE/SAM/AGILE or a rapid instructional design methodology Competent in measurement and evaluation of training initiatives Ability to assimilate and organize content into meaningful training delivered in various media Prior development of e-Learning using Articulate or other authoring software Experience managing multiple projects under tight time constraints Excellent training skills, including dynamic and professional communication and presentation capabilities, both virtual and in person Other Knowledge, Skills and Abilities: Innovative and creative, adaptive and quick to learn Demonstrated knowledge of training methodology and using adult learning theories Knowledge of a variety of training delivery systems; classroom, online, web based etc. Advanced knowledge of training technologies such as mobile apps, interactive polling websites, and games Strong organizational, analytical, and project management skills Working independently as well as collaboratively, be self-motivated, resourceful and flexible Translating written content into visual aids (graphics, animations, interactive charts and graphs, video-based scenarios) Excellent communication skills are a must, including the ability to gather and clarify requirements, present solutions and convey value, manage expectations, and deliver great customer care Excellent verbal and written communication skills Ability to communicate with employees at all levels of the organization Ability to work effectively with cross-functional teams to achieve business and project goals while managing multiple priorities Ability to prioritize and multi-task in a timely and efficient manner Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment A demonstrated commitment to high professional ethical standards and a diverse workplace Proficient in Microsoft Office Suite/O365
