Administrator - L3

Job Title

Linux Admin – L3

Proposed Grade

Band B3

Primary Skill (Technical Skill)

Unix – Linux

Secondary Skill (optional)

Solaris / AIX / HPUX

Educational Qualifications

B.E. / B.Sc. / Diploma / MCA / BCA

Experience Level

6 – 8 years

rate

up to 150K

• Knowledge acquisition and updates to related documents
• First point of escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required
• Ensure proper communication and quick resolution as a crisis manager.
• Timely escalation to management
• Plan and schedule Changes coordinating with different stakeholders.
• Perform Service Requests based on Standard Operating Procedures
• Service incidents and queries within the agreed service levels
• Perform RCA for Major Incidents related to his / her tower
• Follow quality / security process defined for the engagement
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
• Hardware troubleshooting & Vendor coordination

• Weekly and monthly status reports
• Participate in business meetings with various stake holders on a need basis
• Take corrective actions based on the customer satisfaction surveys.
• Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members.
• Work with project teams for activities such as new server build, OS upgrades, migrations etc
• Automation of tasks using Shell / Perl scripting

Additional responsibilities for a Team Lead

• Induct new team members
• Project management and people management
• Single point of contact for the respective technology towers
• Conduct periodic reviews with teams.
• Drives day to day operations and work plan allocation/management