Administrator - L1

Role Overview: Your role involves resolving, maintaining, and managing clients" software/hardware/network based on service requests from end-users within defined SLAs to ensure client satisfaction. Key Responsibilities: - Ensure timely response to all tickets raised by client end-users. - Solution service requests while maintaining quality parameters. - Act as a custodian of clients" network/server/system/storage/platform/infrastructure, and other equipment to ensure proper functioning and upkeep. - Monitor tickets raised through various channels and provide solutions within defined resolution timeframes. - Perform root cause analysis of tickets and create action plans for problem resolution. - Provide immediate resolution to high priority tickets/services. - Install and configure software/hardware requirements based on service requests. - Adhere to timeliness based on issue priority to manage client expectations and prevent escalations. - Provide application/user access as per client requirements for timely resolution. - Track all tickets from acceptance to resolution stage within defined resolution times. - Maintain timely backups of important data/logs and management resources to ensure acceptable quality solutions. - Coordinate with on-site team for complex problem resolution and ensure timely client servicing. - Review logs gathered by Chat BOTS to ensure timely resolution of all service requests/issues. Qualification Required: - Mandatory Skills: Desktop Support. (Note: Additional details of the company have been omitted as per the given instructions),