4 Administrative Skill Jobs

As a Voice Coach supporting Humana, your primary responsibility will be to deliver high-quality training to individuals and teams in the BPO setting. To excel in this role, you should possess a College Graduate/Higher Secondary degree, preferably in Human Resource Management, Mass Communication, Psychology, Education, or Business Management. You should have at least 2 years of experience in the BPO industry, with a minimum of 1 year as a V&A/Pre-process trainer. Certification in Train the Trainer/TEFL/IELTS is preferred. Your proficiency in English, both oral and written (CEFR Level = C1, High B2), along with expert business and technical writing skills, will be essential for effective communication. In terms of skills, you must be well-versed in MS Office applications, particularly MS Excel, MS Word, and Microsoft PowerPoint. Experience in facilitating courses using virtual classroom platforms like WebEx, MS Teams, and blackboard is necessary. Familiarity with tools such as Articulate 360, Adobe Photoshop, and Macromedia Flash would be advantageous. Your expertise in project management and training delivery will play a crucial role in the success of training programs. You should be adept at interpreting training needs, designing effective training strategies, and managing classes efficiently. Familiarity with ADDIE and the 6Ds of Breakthrough learning will be beneficial in ensuring training effectiveness and meeting business objectives. Additionally, your analytical and problem-solving skills will be put to the test as you identify performance gaps, develop coaching plans, and recommend solutions. Proficiency in documentation and administrative tasks, including reporting information security incidents and conducting RCAs, will be required. Preferred skills for this role include training delivery, instructional design, curriculum development, coaching, innovative thinking, and strong problem-solving abilities. By leveraging your expertise in these areas, you will contribute to the continuous improvement of training programs and the overall success of the team. Join us at Sagility as a Voice Coach and make a positive impact on the training and development of BPO professionals at Humana.,

As a Priority Banking Customer Service Representative at Standard Chartered Bank, your primary responsibility will be handling customer queries via Voice/Chat/Email within the Priority Banking segment. Your goal will be to provide top-notch customer experience by consistently delivering delight to customers in relation to their queries, requests, financial needs, and problem resolutions, all while maintaining a focus on SCB Policies. To excel in this role, you must adhere to processes that ensure the highest customer satisfaction survey ratings, net promoter score, and other feedback ratings from customers. Continuous improvement is crucial if ratings fall below benchmark levels. Your duties will also involve ensuring adherence to established processes, facilitating first-time resolution, minimizing rejections, and customer complaints. Multi-skilling is essential in handling both inbound and outbound calls. It is imperative to maintain customer data confidentiality and achieve Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) set by the group. Striving towards achieving set targets and service standards is a key part of your role. You will also be required to probe and identify financial needs during service calls and pitch relevant solutions in line with customer requirements. In addition, you should have a high level of awareness regarding banking products, processes, KYC, and Anti-money laundering Policy. Displaying exemplary conduct and living by the Group's Values and Code of Conduct is non-negotiable. Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, is paramount. Your role also involves responsibilities related to strategy development and implementation, business delivery, people and talent matters, risk management, governance, and regulatory & business conduct. Ensuring effective risk management and compliance with regulatory requirements is a critical aspect of your responsibilities. To qualify for this role, you should hold a degree and have a minimum of 6 months to 1-2 years of experience in CCC Operations, Service, Sales, CHAT, etc. Thorough product/process knowledge, strong communication skills, analytical abilities, and interpersonal skills are essential. A positive, polite, cheerful, and courteous demeanor is required, along with the ability to work under pressure, multitask, manage conflicts, and solve problems. Standard Chartered Bank is an international bank that values diversity and inclusion. If you are looking for a purpose-driven career and want to work for a bank that makes a positive impact, we encourage you to apply. By joining us, you will have the opportunity to grow, innovate, and contribute to driving commerce and prosperity through our unique diversity. At Standard Chartered Bank, we offer competitive benefits including core bank funding for retirement savings, medical and life insurance, flexible working options, proactive wellbeing support, continuous learning opportunities, and an inclusive work culture that celebrates diversity. If you are ready to be part of a values-driven organization that encourages growth and respects individual talents, we look forward to hearing from you.,

Greetings from Star Secutech! We are currently looking for a Voice & Accent Trainer to join our team in Bangalore. As a Voice & Accent Trainer, you will be responsible for delivering training, conducting training needs analysis, designing and developing training programs, and coaching employees to enhance their performance. The ideal candidate should be a College Graduate or Higher Secondary with at least 5 years of experience, including a minimum of 1 year as a trainer in a BPO setting specifically as a V&A/ Pre-process trainer. Key Mandatory Skills for this role include: - Training Delivery - Training Needs Analysis - Training Design & Development - Analytical and Problem-Solving Skills - Coaching and Performance Management - Documentation and Administrative Skills Preferred Skills: - Instructional Design - Curriculum Development - Strong Innovative Mindset - Critical, Analytical, and Lateral Thinking - Proficiency in MS Excel, MS Word, Microsoft PowerPoint The preferred qualification for this position is a Degree in Human Resource Management, Mass Communication, Psychology, Education, Business Management, or its equivalent. Additionally, candidates with certifications such as Train the Trainer, TEFL, or IELTS will be given preference. This is a full-time, permanent position with benefits including paid sick time, paid time off, and Provident Fund. The work schedule is from Monday to Friday in the night shift or US shift. There are additional benefits such as performance bonus and yearly bonus. Candidates with at least 1 year of experience in an International voice process are preferred. The work location is in Bangalore, Karnataka, and the shift availability is primarily in the night shift. The job requires in-person work, and the application deadline is 31/03/2025, with an expected start date of 07/04/2025. If you are interested in this opportunity, please reach out to Vinodhini HR at 9087726632 with your updated CV or call for further details. We look forward to welcoming a dynamic and skilled Voice & Accent Trainer to our team!,

As a Voice & Accent Trainer at Star Secutech in Bangalore, you will be responsible for delivering training with a focus on voice and accent, catering to the BPO sector. With a minimum of 5 years of experience, including at least 1 year as a V&A/ Pre-process trainer, you will bring expertise in various training aspects such as delivery, needs analysis, design, and development. Your role will require strong analytical, problem-solving, coaching, and performance management skills to enhance the learning experience. The ideal candidate will possess a college graduate or higher secondary qualification, with a degree in Human Resource Management, Mass Communication, Psychology, Education, Business Management, or equivalent field. Preferred certifications include Train the Trainer, TEFL, or IELTS. Proficiency in MS Excel, MS Word, and Microsoft PowerPoint is desired for effective documentation and administrative tasks. In this role, you will design and deliver training programs, conduct needs analysis, and provide instructional support. Additionally, you will exhibit innovative thinking, critical analysis, and lateral problem-solving skills to ensure high-quality training outcomes. Your responsibilities will also involve managing performance, developing curricula, and ensuring a conducive learning environment. This full-time, permanent position offers benefits such as paid sick time, paid time off, and Provident Fund. The work schedule entails Monday to Friday night shifts in a US shift environment. Candidates with at least 1 year of experience in international voice processes are preferred. The work location is in Bangalore, Karnataka, with a preference for night shifts. If you are passionate about training and possess the required qualifications and skills, we encourage you to reach out to Vinodhini HR at 9087726632 with your updated CV. The application deadline is 31/03/2025, and the expected start date is 07/04/2025.,