Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Customer Success Associate Branch International

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

You will be part of a dynamic team at Branch, a company that is dedicated to providing world-class financial services to the mobile generation. With a presence in multiple countries, including the United States, Nigeria, Kenya, and India, Branch leverages data science to make financial services more accessible in emerging markets. The company's mission is to ensure fair financial access for everyone, everywhere, leveraging the increasing adoption of smartphones to empower the global middle class with banking options and financial flexibility. As a member of Branch's mission-driven team, you will have the opportunity to contribute to meaningful growth in rapidly evolving markets. Branch has secured significant funding, including a Series C round and investments from reputable Silicon Valley firms like Andreessen Horowitz, Trinity Capital, and Visa. The company values diversity and is committed to fostering an inclusive work environment where individuals from all backgrounds can thrive. In this role, your primary focus will be on customer service and loan review. You will be responsible for delivering efficient and friendly responses to customers through various channels, as well as evaluating loan applications to identify and prevent fraud. Additionally, you will play a role in escalating customer feedback and IT bugs to help enhance Branch's product, and assist with various administrative projects as needed. To excel in this position, you should have 1-4 years of previous customer service experience, be passionate about Branch's mission and customers, and possess entrepreneurial spirit and proactive attitude. Strong communication skills, both verbal and written, are essential, along with a keen eye for detail and proficiency in data analysis. Ideal candidates will demonstrate flexibility in their scheduling, including the willingness to work weekends and holidays if required. Joining the Branch team offers a range of benefits, including a mission-driven and fast-paced work environment, a competitive salary and equity package, and a collaborative company culture. Employees also enjoy fully-paid group medical insurance, personal accidental insurance, unlimited paid time off, parental leave, and various professional development opportunities. The company also organizes team meals, social events, and discretionary trips to its global offices, fostering a sense of community and camaraderie among team members. Branch International is an Equal Opportunity Employer, committed to creating a workplace free from discrimination based on any protected characteristic. The company values more than just qualifications and encourages individuals who may not meet all criteria to apply without hesitation. Join Branch International to be part of a team that is reshaping the landscape of financial services and empowering individuals worldwide to achieve financial inclusion and flexibility.,

Posted 1 day ago

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