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3.0 - 8.0 years

5 - 10 Lacs

Kolkata, Mumbai, New Delhi

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The position may not be available immediately after you apply, but we encourage you to upload your CV if youre interested in participating. We have exciting projects coming soon with plenty of tasks, and we want to stay in touch with you. Once the role becomes available and you meet the criteria, you will be our priority candidate to join the project among the first, and we will reach out to you as soon as possible. About the Company At Mindrift , innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Consulting, you ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: Generate prompts that challenge AI. Define comprehensive scoring criteria to evaluate the accuracy of the AI s answers. Correct the model s responses based on your domain-specific knowledge. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you ll help shape the future of AI while ensuring technology benefits everyone. You have a Master s Degree in Consulting or a related field ( Business Administration, Public Administration, Management, Operations Management, Economics, Finance, Strategy, Strategic Management, Marketing, Organiz

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1.0 - 3.0 years

1 - 3 Lacs

Pune

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End to End recruitment process , office administration & Compliance. Monitoring & Maintaining attendance, Leaves, Policies, Office Asset, I/W & O/W, logistics etc. Assisting Banking and Accounting related work. Any other work as and when required.

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4.0 - 8.0 years

4 - 6 Lacs

Lucknow

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Interested candidates can share their resume to vandita.pandey@vgos.org. Role: School Administrator Primary Purpose Administrator is responsible for directing the activities of subordinate staff in the coordination and management of various administrative activities for an organization. Administrator is responsible for managing various operations at a facility. The work requires knowledge of the policies, procedures, and regulations of administrative and departmental programs, and supervisory techniques. Key Responsibilities Administrator is responsible for directing the activities of subordinate staff in the coordination and management of various administrative activities for a school. Monitoring budgets with actual expenses to ensure high efficiency at low cost. Ensuring all the AMC & Contracts are live and Maintenance of Office Premises including AMC, Repair of assets etc. Transport Management Regular monitoring bus movement and ensuring safety of students during arrival and dispersal. Make effective use of all resources available to the department, nurturing the strength and aspirations of existing key personnel. Handle emergencies & manage crisis. Vendor Management - Validation and evaluation of vendors. Negotiations, ensuring the services are rendered within the timeline and follow up on their payments. Supervise, advice and mentor the admin team Developing and maintaining school administrative activities. Work with the schools Senior Leadership Team (SLT) and Board in devising strategy. Supervise, advice and mentor the admin team Desired Qualification Graduate (B.tech/B.E.) or Postgraduate (PG- Operation/Admin/Facility) from a recognized University in India or abroad Experience School Administration experience preferred Post-graduate / MBA with good communication skills and ability to correspond independently. Minimum experience of 5 to 8 years in reputed school Should have prior experience of dealing with Education Department and ICSE/CBSE Boards. Knowledge of finance and budget essential Candidates should have a good command over English and good man management skills. Expected Competencies Situational Adaptability Instills trust. Customer Service Tech Savvy Accountability Result Driven Communication Interpersonal Skills Collaboration Optimizing work processes Skills and Knowledge Knowledge of Administration (Facility Management, Canteen, Sickbay, Security, Budgeting, Billing, Events & Functions). Understanding of budgeting, asset management & compliance. Proficient in MS Office suite especially MS-Word, MS-Excel, and MS-PowerPoint. Interested candidates can share their resume to vandita.pandey@vgos.org.

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1.0 - 4.0 years

1 - 3 Lacs

Hyderabad

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Client Co-ordination Management Vendors To manage all admin related work–daily/ monthly activities Responsible for controlling the attrition Candidate should take full responsibility of the branch Interested Candidates Pls contact :Harni 9003316274 Required Candidate profile Education qualification: Any degree Candidate should have knowledge and working experience in MS-Office Candidate should have team handling experience Candidate should have payslip/ bank statement

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3.0 - 6.0 years

3 - 5 Lacs

Greater Noida

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We are Hiring: Guest Relation Executive| SAYA Group SAYA Group is looking for an experienced Reception/GRE Department candidate, if you have a strong background in real estate, It's opportunity for you Roles & Responsibilities: Strong coordination & administrative abilities Experience in handling front desk operations and calls Strong interpersonal and communication skills. Ability to work independently and as part of a team. Knowledge of the local real estate market is a plus. A positive attitude and a passion for helping clients. A polished, presentable, and cheerful personality Great communication & interpersonal skills Qualification : Graduation Immediate Joiners Preferred Real Estate Background Preferred Minimum 03-06 Years of Experience Location: Greater Noida West Send your CV to: Hr@sayahomes.in Contact No : 9899080388/9811249263 Be a part of a leading real estate brand and take your career to the next level!

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25.0 - 31.0 years

0 Lacs

Pune

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Role & responsibilities Must have a good command of software such as MS Office and must possess admin skills. Must be fluent in English in verbal and written. Good communication skills are required. Should be good at problem-solving and decision-making. Should have a technical know-how of networking. Experience: 5-8 years Apply on website: https://www.dcapl.net/careers-jobs Contact us: 9850973272

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2.0 - 7.0 years

1 - 3 Lacs

Bengaluru

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Facilities Coordination Monitor the upkeep and cleanliness of plant/office infrastructure, including common areas, restrooms, and utilities. Raise and follow up on maintenance requests and ensure timely resolution of issues. Support facility audits and documentation. 2. Vendor & Service Management Coordinate with external service providers (housekeeping, maintenance, landscaping, etc.) to ensure service quality. Track contract renewals, payments, and performance metrics. Maintain vendor contact lists and service records. 3. Office & Building Administration Assist in managing office equipment, furniture, and workspace allocation. Support minor repair and renovation coordination as needed. Maintain inventory of office supplies and ensure availability. 4. Canteen Oversight Monitor daily canteen operations and hygiene standards. Collect and escalate employee feedback for service improvement. Liaise with canteen vendors for menu planning and issue resolution. 6. Administrative Support Handle correspondence, file management, visitor coordination, and reception duties when needed. Provide support for internal events, meetings, and travel logistics. Assist in employee onboarding processes related to office facilities and access. Qualifications & Skills: Bachelors degree in Business Administration, Facilities Management, or related field. 2-4 years of experience in administrative roles, preferably in manufacturing or corporate environments. Strong communication, coordination, and organizational skills. Proficiency in MS Office and facility management tools. Knowledge of local regulations and compliance requirements is a plus.

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5.0 - 8.0 years

6 - 13 Lacs

Bengaluru

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Position Summary Were product-and-services company looking for an outspoken, honest, and articulate teammate who will dedicate roughly 70 % of their time to supporting our CEO and 30 % to keeping our office and distributed team running smoothly . Prior Executive Support or Office-admin experience is not a must we hire for potential, attitude, and the ability to communicate clearly across all levels. Youll receive a structured onboarding plan, mentorship, and stretch projects to accelerate your career. Key Responsibilities Executive Support Leadership Calendar Management - moving schedule, flag conflicts early, and propose solutions. Meeting Prep & Follow-up Create agendas, background briefs, and concise minutes that map to company Objectives & Key Results (OKRs). Travel Arrangements Confidential Gatekeeper Triage requests so the leadership focuses on high-impact work. Project Tracking Monitor leadership action items and nudge owners to hit deadlines. Office & Team Administration Facility Management Coordination Asset & Inventory Management Facility Security & Safety Travel Management Insurance Note: If you havent done every task above, thats okaywell teach you. What matters most is resourcefulness, integrity, and the confidence to speak up when something needs fixing. What Will Help You Thrive Here Outspoken Ownership You share ideas openly, ask direct questions, and advocate for the best solution—even with senior leaders. Honesty & Integrity – You handle sensitive information discreetly and always tell the truth, even when it’s hard. Clear Communication – You write and speak in plain language that bridges executives, engineers, and customers. Growth Mindset – You enjoy figuring things out and see feedback as fuel. Organizational Instinct – Friends rely on you to make plans and hit deadlines. Tech-Curious – Comfortable in Microsoft Office; eager to learn tools. Nice-to-Have (Absolutely not deal-breakers) Experience in admin, executive assistance, hospitality, customer-service, or project-coordination roles. Exposure to startups or fast-scaling environments. Education: A bachelor’s degree in any discipline—or equivalent experience—is welcome. We believe great communicators and problem-solvers come from everywhere. If you meet some—but not all—of these criteria, and the role excites you, please apply. Research shows many candidates (especially women and under-represented groups) only apply when they check every box. We hire for potential. Compensation & Benefits Package based on market standard Employee Group Health Insurance - Covering employee his/ her spouse and 2 children's health up to 5 lakhs. Employee Group Accidental Insurance - Covering the accidental risk up to 25 lakhs Employee Group Term insurance - which will cover 50 lakhs death coverage Gratuity - This will be an additional benefit apart from salary if an employee serves more than 5 years

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8.0 - 10.0 years

4 - 6 Lacs

Kanpur

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Responsibilities: * Manage recruitment & onboarding processes * Collaborate with leadership team on strategic planning * Ensure compliance with HR policies & laws * Oversee payroll reporting * Team Management *Administration Management Over time allowance

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10.0 - 20.0 years

3 - 6 Lacs

Durgapur

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Role & responsibilities Administrative cum Facility related work Preferred candidate profile : Male Candidates only

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5.0 - 10.0 years

3 - 6 Lacs

Kolkata

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Executive Assistant Job Description An Executive Assistant (EA) provides high-level administrative support to executives, often working directly with senior management, including CEOs, presidents, or other key decision-makers. The role requires excellent organizational, communication, and time-management skills. Key Responsibilities: 1. Administrative Support: Manage and maintain executive schedules, appointments, and meetings. Organize and prioritize tasks and projects for the executive team. Prepare and edit correspondence, presentations, and other documents. Handle confidential information with discretion and professionalism. 2. Communication Management: Act as a liaison between executives and internal/external stakeholders. Screen and direct phone calls, emails, and other communications. Draft and send responses on behalf of executives when necessary. 3. Meeting Coordination: Organize and schedule meetings, including travel arrangements, meeting logistics, and follow-up actions. Prepare agendas and materials for meetings. Take and distribute meeting minutes, ensuring timely follow-up on action items. 4. Project Management: Assist in managing and tracking the progress of various projects. Ensure deadlines are met and resources are allocated efficiently. 5. Travel and Event Management: Arrange complex travel itineraries, including transportation, lodging, and accommodations. Organize company events, conferences, and other corporate functions. 6. General Office Support: Coordinate office operations and procedures, ensuring efficiency and effectiveness. Maintain and organize files, records, and databases. Handle office supplies, inventory, and equipment maintenance. Skills and Qualifications: Proven experience as an Executive Assistant or in a similar administrative role. Strong organizational skills and the ability to prioritize tasks effectively. Excellent written and verbal communication skills. Proficient in office software such as Microsoft Office Suite, Google Workspace, and project management tools. High level of professionalism, discretion, and ability to manage confidential information. Strong problem-solving and critical-thinking skills. Ability to work under pressure and meet deadlines. Education and Experience: Bachelor’s degree preferred, but not required. Minimum of 3-5 years of experience in an executive support role or related field. Working Conditions: Full-time position. Some travel may be required for meetings or events. Occasional evening or weekend work may be necessary to accommodate executive schedules. This job description provides a comprehensive overview of the responsibilities and expectations for an Executive Assistant. However, specific tasks and duties may vary depending on the needs of the organization. 1. Administrative Support: Managing schedules and appointments. Organizing meetings and taking minutes. Handling correspondence (emails, calls, etc.). 2. Travel Arrangements: Booking flights, hotels, and transportation. Preparing travel itineraries. 3. Document Management: Preparing reports and presentations. Organizing files and documents. 4. Task Coordination: Assisting with personal tasks. Liaising with internal and external stakeholders. 5. Time Management: Prioritizing tasks effectively. Ensuring deadlines are met. Age between 25 years to 35 years Prior experience in administrative roles Min. 2 years is preferred. Professional demeanor and problem-solving ability. Excellent organizational and multitasking skills. Strong communication in Hindi & English (Verbal and written). Proficiency in MS Office (Word, Excel, PowerPoint). Attention to detail and confidentiality. Flexibility and adaptability. INTERESTED CANDIDATE CAL MS JOYOTI BANERJEE >>>>>8240884918.

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10.0 - 16.0 years

9 - 10 Lacs

Noida, Delhi / NCR

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Should have excellent communication skills. Should have experience as a Admin Manager in School.. Should not have switched the job frequently. Should be responsible for the smooth and efficient operation of a school's administrative department. Required Candidate profile Please WhatsApp your cv on 6398425354 or email at divyanshi.k@experteyeconsulting.com You may also circulate in your network who might be interested.

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10.0 - 15.0 years

6 - 9 Lacs

Sirsa

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Assist Principal in overall administration Oversee academic planning, curriculum implementation Supervise and mentor teaching staff to ensure high educational standards. Min 5 years of Teaching Exp Min 5 years in Administrative Exp SEND CV9811147805

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10.0 years

0 - 0 Lacs

Chennai

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POSITION : ADMIN MANAGER SCOPE : To lead the Expeditors facility in the pursuit of Warehouse Excellence by promoting a culture of safety and security in a facility that is modern, efficient and meets high quality standards through continuous improvement. RESPONSIBILITIES : • Ensure a safe and secure work environment • Maintain warehouse procedures and safety standards • Maintain a clean and professional facility • Ensure all equipment is maintained in a safe operational condition • Purchase and manage inventory of packaging materials and supplies • Ensure facility is staffed to meet demand • Perform or oversee all aspects of warehouse staffing, includes permanent and contingent staff • Lead team in warehouse excellence • Onboard newly hired staff • Over all implementation of Customer SOP at Warehouse by the entire team. • Ensure the team is meeting Operational standard, Version Update, KPIs & Process driven. • Improve safety, quality, delivery and cost through continuous improvement methods • Maintain compliance to all facility certification requirements and government policies • Review warehouse activities to ensure security and safety of people, facility, and freight • Implementation of Security, Health & Safety requirements • Follow and Maintain good liaison with government officials • Vendor Management program and system to be maintain • Vendor Payment follow up • Project Coordination and maintaining of engineering details of facility • All Equipment maintenance and AMC follow up

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2.0 - 5.0 years

2 - 3 Lacs

Bengaluru

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Role & responsibilities local person of bengalore required , office work, client work, local site work, pure local person required Preferred candidate profile

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0.0 - 1.0 years

1 - 2 Lacs

Bengaluru

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Responsibilities: * Oversee hostel operations & maintenance * Manage facility services & amenities * Maintain cleanliness & safety standards * Coordinate with school administration on student needs

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1.0 - 6.0 years

3 - 4 Lacs

Vadodara

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hr admin required at savli vododara, gujrat Qualification- B.com or BA only Exp- min 1 yrs Salary- upto 4 lacs Skills- ERP knowledge must and building maintenance Wtsapp me resume at 8295842337- MR. Bansal

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2.0 - 4.0 years

2 - 4 Lacs

Bengaluru

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Role & responsibilities Talent Acquisition Recruitment Attendance management Contract employees management Payroll management PMS Activity Administration management Exit management Branch auditing Employee engagement activity.

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4.0 - 5.0 years

450 - 550 Lacs

Navi Mumbai

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onboarding and Off Boarding of service provider Checking and approving of Admin Bills Agreement/ RC/AMC Negotiations and renewals Responsible of overall admin function like canteen, Transportation, Housekeeping, visitor management, Security etc. Required Candidate profile This profile is responsible to end to end admin operations for all the locations in Navi Mumbai Perks and benefits 5 Days working, 28PL, 10 Holiday, other benefits

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1.0 - 5.0 years

2 - 2 Lacs

Pune

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Role & responsibilities Manage office administration tasks, including documentation and follow-ups. Assist in daily operations of the organization. Perform various administrative duties such as data entry, filing, and record keeping. Provide support to senior management as needed. Property visits, property upkeep & management. Maintain confidentiality and handle sensitive information with discretion. Preferred candidate profile Good oral skills and a sound command of written English and be an outgoing, confident, affable and positive personality. Be a team player and can work well under pressure. Be a pro-active person of integrity, drive, energy and stamina. Must have an excellent telephone and personal manner, be well groomed and of smart personal and professional appearance. Must have a two wheeler. Email: hr@starrynight.co.in Contact: Dhanshri +91 80878 61465

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5.0 - 10.0 years

9 - 19 Lacs

Chennai, Coimbatore, Bengaluru

Hybrid

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Competency Requirements: 5+ years of experience working as an administrative assistant in a professional setting. Proficiency in Microsoft Oice Suite: Outlook, Word, Excel, and PowerPoint Outstanding communication skills, both verbally and in writing Ability to work independently in a fast-paced environment with flexibility to pivot when necessary to meet client deadlines in a timely manner. Primary Responsibilities: • Administrative Support: Managing calendars, scheduling meetings, and reading and responding to firm emails. • Clerical Tasks: Mailing out documents, preparing engagement letters, preparing bills, and preparing proposals. • Vendor Liaison: Coordinating with vendors and IT professional, as needed. • Data Management: Downloading client files from the firms cloud-based platform and saving files to network locations, filing emailed documents on the network, and sending secure emails to clients, when needed.

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3.0 - 8.0 years

5 - 10 Lacs

Chennai

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About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

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3.0 - 8.0 years

5 - 10 Lacs

Ahmedabad

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About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations

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3.0 - 8.0 years

5 - 10 Lacs

Mumbai

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About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations

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3.0 - 8.0 years

5 - 10 Lacs

Bengaluru

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About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

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