3 Administering Jobs

As an Assistant Manager - Training , you'll be instrumental in identifying and addressing the development needs of our employees and the organization as a whole. Your primary goal will be to ensure that effective training programs are in place to drive desired business results. You'll contribute to conducting needs assessments, designing and developing diverse training contentfrom product knowledge and company philosophy to customer service and leadership skillsand facilitating both custom and corporate programs. Your success will be measured by your ability to improve performance and demonstrate a clear return on investment from training initiatives. Your Responsibilities Assisting with Administering Employee Training Programs: Promote and inform employees about all available training programs, ensuring high engagement. Display leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Help employees identify specific behaviors that will contribute to service excellence. Ensure employees receive ongoing training to thoroughly understand guest expectations. Use effective training methods to ensure employees grasp guest satisfaction concepts and can demonstrate these skills. Meet regularly with the training cadre to support and align training efforts. Observe service behaviors of employees and provide constructive feedback to individuals and/or their managers. Assisting with Evaluating Training Program Effectiveness: Monitor enrollment and attendance at training classes, tracking participation. Meet regularly with participants to assess their progress and address any concerns. Partner with operational leaders to assess if employees effectively demonstrate technical and leadership skills post-training. Review comment cards, guest satisfaction results, and other data to pinpoint areas needing improvement in service. Measure the transfer of learning from training courses directly into day-to-day operations. Ensure adult learning principles are incorporated into all training programs for maximum impact. Assisting with Developing Training Program Plans and Budgets: Identify performance gaps and collaborate with managers to develop and implement appropriate training to improve performance. Assist with making any necessary adjustments to training methodology and/or facilitate re-training as appropriate. Align current training and development programs to effectively impact key business indicators. Assist with establishing clear guidelines so employees understand expectations and parameters for their roles. Develop specific training programs aimed at improving service performance. Drive brand values and philosophy consistently through all training and development activities. Incorporate guest satisfaction as a crucial component of departmental meetings, with a strong focus on continuous improvement initiatives. Assisting with Managing Training Budgets: Assist with the development of the Training budget as required. Assist with managing the budget in alignment with Human Resources and overall property financial goals. Assist with managing department controllable expenses to achieve or exceed budgeted goals. Utilize P-cards appropriately to control and monitor departmental expenditures. Candidate Profile Education and Experience: 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 1 year of experience in human resources or a related professional area; certified trainer . OR 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; certified trainer ; no work experience required. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As a Human Resources Manager , you will be an integral member of our property's HR team, working collaboratively to oversee and execute the daily operations of the Human Resources Office. Your responsibilities will span recruitment, total compensation, and comprehensive training and development initiatives. You'll be dedicated to delivering HR services that not only meet but exceed employee needs and contribute directly to business success, all while ensuring unwavering compliance with applicable laws, regulations, and operating procedures. Your Responsibilities Managing Recruitment and Hiring Process: Assist in the interviewing and hiring of Human Resources team members with the appropriate skills, as needed. Establish and maintain contact with external recruitment sources to build a strong talent pipeline. Attend job fairs and ensure thorough documentation of outreach efforts in accordance with Human Resources Standard Operating Procedures. Network with local organizations (e.g., Hotel Association and peers) to source qualified candidates for current or future openings. Oversee and monitor the candidate identification and selection process, ensuring fairness and efficiency. Provide subject matter expertise to property managers regarding effective selection procedures. Partner with vendor partners to ensure effective advertisement efforts are utilized for open positions in appropriate venues to attract a diverse candidate pool. Perform quality control on candidate identification and selection processes. Administering and Educating Employee Benefits: Work closely with the unemployment services provider to respond to unemployment claims; review provider reports for accuracy and correct any errors. Prepare, audit, and distribute unemployment claim activity reports to property management. Attend unemployment hearings and ensure the property is properly represented. Ensure the department has the necessary resources to administer employee benefits effectively. Managing Employee Development: Support a robust departmental orientation program for employees to receive appropriate new hire training, enabling them to successfully perform their job. Ensure employees are cross-trained to support successful daily operations and foster versatility. Utilize all available on-the-job training tools for employees; supervise ongoing training initiatives and conduct training sessions when appropriate. Ensure coordination and facilitation of the new hire orientation program to create a positive first impression for employees and emphasize the importance of guest service in the company culture. Ensure attendance by all new hires and active participation of the leadership team in training programs. Collaborate with the management team to ensure departmental orientation processes are in place and employees receive appropriate new hire training. Maintaining Employee Relations: Assist in maintaining effective employee communication channels within the property (e.g., develop daily communications and assist with regularly scheduled property-wide meetings). Review progressive discipline documentation for accuracy and consistency, checking for supportive documentation, and determine appropriate actions. Utilize an open-door policy to acknowledge employee problems or concerns in a timely manner. Ensure employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources when necessary. Partner with Loss Prevention to conduct employee accident investigations, as necessary. Communicate clear performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices: Ensure employee files contain all required employment paperwork, proper performance management, and compensation documentation, and are properly maintained and secured for the required length of time. Ensure compliance with procedures for accessing, reviewing, and auditing employee files, and ensure compliance with the Privacy Act. Ensure medical records are maintained in a separate, secure, and confidential medical file. Facilitate random, reasonable belief, and post-accident drug testing processes (in properties where applicable). Communicate property rules and regulations via the employee handbook. Ensure all safety and security policies (e.g., property removal, lost and found items, bloodborne pathogens, accident reporting, and hygiene) are communicated to employees regularly through orientation, property meetings, bulletin boards, etc. Conduct periodic claims reviews with the Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. Represent Human Resources at the property Safety Committee; help identify ways to create awareness of workplace safety and decrease accident frequency and severity. Manage Workers Compensation claims to ensure appropriate employee care and manage costs effectively. Oversee the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications). Candidate Profile Education and Experience: High school diploma or GED equivalent with 3 years of experience in human resources, management operations, or a related professional area. OR 2-year degree from an accredited university in Human Resources, Business Administration, or a related major; 1 year of experience in human resources, management operations, or a related professional area.

As a Human Resources Manager , you will be an integral member of our property's HR team, working collaboratively to oversee and execute the daily operations of the Human Resources Office. Your responsibilities will span recruitment, total compensation, and comprehensive training and development initiatives. You'll be dedicated to delivering HR services that not only meet but exceed employee needs and contribute directly to business success, all while ensuring unwavering compliance with applicable laws, regulations, and operating procedures. Your Responsibilities Managing Recruitment and Hiring Process: Assist in the interviewing and hiring of Human Resources team members with the appropriate skills, as needed. Establish and maintain contact with external recruitment sources to build a strong talent pipeline. Attend job fairs and ensure thorough documentation of outreach efforts in accordance with Human Resources Standard Operating Procedures. Network with local organizations (e.g., Hotel Association and peers) to source qualified candidates for current or future openings. Oversee and monitor the candidate identification and selection process, ensuring fairness and efficiency. Provide subject matter expertise to property managers regarding effective selection procedures. Partner with vendor partners to ensure effective advertisement efforts are utilized for open positions in appropriate venues to attract a diverse candidate pool. Perform quality control on candidate identification and selection processes. Administering and Educating Employee Benefits: Work closely with the unemployment services provider to respond to unemployment claims; review provider reports for accuracy and correct any errors. Prepare, audit, and distribute unemployment claim activity reports to property management. Attend unemployment hearings and ensure the property is properly represented. Ensure the department has the necessary resources to administer employee benefits effectively. Managing Employee Development: Support a robust departmental orientation program for employees to receive appropriate new hire training, enabling them to successfully perform their job. Ensure employees are cross-trained to support successful daily operations and foster versatility. Utilize all available on-the-job training tools for employees; supervise ongoing training initiatives and conduct training sessions when appropriate. Ensure coordination and facilitation of the new hire orientation program to create a positive first impression for employees and emphasize the importance of guest service in the company culture. Ensure attendance by all new hires and active participation of the leadership team in training programs. Collaborate with the management team to ensure departmental orientation processes are in place and employees receive appropriate new hire training. Maintaining Employee Relations: Assist in maintaining effective employee communication channels within the property (e.g., develop daily communications and assist with regularly scheduled property-wide meetings). Review progressive discipline documentation for accuracy and consistency, checking for supportive documentation, and determine appropriate actions. Utilize an open-door policy to acknowledge employee problems or concerns in a timely manner. Ensure employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources when necessary. Partner with Loss Prevention to conduct employee accident investigations, as necessary. Communicate clear performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices: Ensure employee files contain all required employment paperwork, proper performance management, and compensation documentation, and are properly maintained and secured for the required length of time. Ensure compliance with procedures for accessing, reviewing, and auditing employee files, and ensure compliance with the Privacy Act. Ensure medical records are maintained in a separate, secure, and confidential medical file. Facilitate random, reasonable belief, and post-accident drug testing processes (in properties where applicable). Communicate property rules and regulations via the employee handbook. Ensure all safety and security policies (e.g., property removal, lost and found items, bloodborne pathogens, accident reporting, and hygiene) are communicated to employees regularly through orientation, property meetings, bulletin boards, etc. Conduct periodic claims reviews with the Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. Represent Human Resources at the property Safety Committee; help identify ways to create awareness of workplace safety and decrease accident frequency and severity. Manage Workers Compensation claims to ensure appropriate employee care and manage costs effectively. Oversee the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications). Candidate Profile Education and Experience: High school diploma or GED equivalent with 3 years of experience in human resources, management operations, or a related professional area. OR 2-year degree from an accredited university in Human Resources, Business Administration, or a related major; 1 year of experience in human resources, management operations, or a related professional area.