Role & responsibilities Chief Administrative Officer (CAO) Venus Remedies Limited Purpose & Vision Alignment The Chief Administrative Officer serves as the administrative visionary of Venus Remedies, transforming our operational backbone from functional execution to strategic enablement. As the architect of our administrative excellence across seven critical departments, you will cultivate an ecosystem where every administrative touch point reflects our commitment to leaving a positive footprint on human healthcreating an institution that transcends the mortal being through exceptional operational experiences. Our Administrative Reality Venus Remedies operates a complex multi-unit ecosystem spanning Panchkula, Baddi, TVC, Dappar,and future facilities, with administrative operations touching every aspect of our organizational life serving our current team of 1300+ people, growing rapidly toward 2000+ team members. From maintaining pharmaceutical-grade cleanliness standards to orchestrating international travel logistics, from ensuring security protocols across all facilities to creating beautiful, welcoming environments our administrative functions form the invisible foundation that enables our mission-critical pharmaceutical operations for over 1000+ people who depend on seamless administrative excellence daily. As we evolve, we seek to elevate these critical functions from operational necessities to strategic advantagesa transformation that requires both preservation of our operational excellence and evolution toward systems-based, scalable administrative leadership. The Opportunity This role offers the unique opportunity to architect the administrative future of a rapidly growing global pharmaceutical leader while joining our elite Navratna leadership team. You will: Orchestrate Excellence: Transform seven distinct departments (Administration, Security, Hospitality, Housekeeping, Horticulture, DOTC, and Transport) into an integrated ecosystem of operational excellence Scale with Impact: Lead administrative operations for our current 1300+ team members while building systems to seamlessly scale to 2000+ people and beyond—your systems will touch the daily experience of over 1000+ people who depend on administrative excellence Lead Transformation: Guide our journey from experience-based to systems-based administrative operations while maintaining the personal touch that defines Venus culture Drive Innovation: Implement digital transformation initiatives including fixed assets management, QR coding systems, and cross-departmental coordination platforms that enhance efficiency while preserving our human-centric approach Build Legacy: Create scalable systems and processes that establish Venus Remedies as the benchmark for pharmaceutical industry administrative excellence, growing with us from current operations to global expansion across 100+ countries Scope of Influence Administration Department Infrastructure Management: Complete oversight of furniture, equipment, seating arrangements, and facility optimization across all units Fixed Assets Management: QR coding, tracking, and software-based management of all administrative fixed assets including furniture and equipment Material Management: Scrap disposal, recycling coordination, vendor management for material movement Cross-Department Coordination: Seamless collaboration with CPWD (Corporate Public Works Department) for physical infrastructure execution and Spine Software Systems for IT support and wiring management Facility Operations: Maintenance of all premises, plant garment management, cleaning and tailoring services Cultural Integration: Temple facility management, event organization (Annual Raising Day, festivals, cultural celebrations) Meeting Infrastructure: Conference room management, booking systems, and meeting support services Security Department Personnel Management: Leadership of 20-25+ security professionals, primarily ex-military personnel across all facilities Access Control: Material and personnel entry/exit logging, software-based gate entry systems Emergency Preparedness: Fire safety, emergency response protocols, security drill coordination Surveillance Operations: Security camera systems management and monitoring Compliance Support: Material movement tracking, safety protocol enforcement Hospitality Department Food Services: Annapurna canteen operations serving 700-800+ people daily across units, scaling toward 1000+ daily meals as we grow to 2000+ team membersCulinary Excellence: In-house chef operations, menu planning, North Indian cuisine specialization Facility Management: Guest house (Aashiana) operations, management dining rooms, staff facilities Event Catering: Board meeting support, management dining, special event food services Quality Assurance: Hygiene standards, timely service delivery, cutlery and equipment management Housekeeping Department "Swachh Venus" Initiative: Implementation of extreme cleanliness standards aligned with pharmaceutical requirements Multi-Unit Operations: Housekeeping across all facilities, including management residences Equipment Management: Cleaning equipment inventory, maintenance, and optimization Standard Setting: Achievement of "not even one dust particle" cleanliness standards Professional Services: Confidential housekeeping services at management residences Horticulture Department Campus Beautification: Garden maintenance, flower variety management, aesthetic enhancement Indoor Environment: Office plant management, maintenance, fertilization, and replacement Special Projects: Auditor tree repository maintenance, guest tree planting coordination Landscaping: Lawn area management, nursery operations, plant procurement Equipment & Materials: Gardening equipment, fertilizers, maintenance tools management Department of Travel Concierge (DOTC) Domestic Travel: Inter-state and local travel coordination, taxi rentals, transportation logistics International Operations: Flight bookings, hotel reservations, visa processing, itinerary management Cost Optimization: Centralized booking systems, cost-saving initiatives, vendor negotiations Executive Support: Management travel coordination, conference arrangements, audit travel System Management: Travel dashboards, reporting systems, booking portals Transport Department Fleet Management: Leadership of 15+ drivers managing diverse vehicle fleet (cars, buses, trucks, motorcycles) Vehicle Operations: Management and staff transportation, material movement, inter-unit logistics Maintenance Coordination: Preventive maintenance, timely servicing, vehicle health monitoring Professional Development: Driver training programs, professional conduct standards, safety protocols Resource Optimization: Efficient scheduling, route optimization, cost-effective fleet utilization Event Support: Airport pickups, special event transportation, external vendor coordination during high-load periods Leadership Impact Expectations Strategic Elevation Transform administrative functions from cost centers to strategic enablers of organizational excellence Develop integrated systems that create seamless administrative experiences across all Venus touchpoints. Create vision for administrative operations that supports Venus's expansion to 100+ countries Balance operational efficiency with Venus's values of creating an institution that transcends the mortal being Operational Excellence Achieve and maintain pharmaceutical-grade standards across all administrative functions Implement "Swachh Venus" initiative to establish industry-leading cleanliness benchmarks Develop self-starting capabilities across all six departments while maintaining guidance and quality control Create scalable systems that anticipate growth requirements for new facilities and operations Integration & Collaboration Coordinate seamlessly with Corporate Regulatory Affairs (CRA) for compliance requirements Partner with Commercial Department for vendor management and procurement optimization Collaborate with Plant Operations to ensure administrative support aligns with manufacturing needs Work with other Navratna leaders to ensure administrative functions enable strategic initiatives Innovation & Technology Implement digital transformation initiatives that enhance administrative efficiency Develop automated systems for booking, scheduling, and resource management Create data-driven insights for administrative cost optimization and resource allocation Balance technology adoption with the human-centric nature of administrative services. Team Development & Culture Transform department teams from guidance-dependent to self-starting operations Implement professional development programs, particularly for transport and security teams Create career development pathways within administrative functions Foster collaborative culture across six departments while maintaining functional excellence Decision-Making Authority You will be empowered with: Complete autonomy in day-to-day administrative operations across all six departments Budget management within established organizational policies and expense monitoring frameworks Vendor selection authority with Commercial Department coordination for major purchases Staff hiring responsibility for all administrative positions, with management involvement for senior roles Policy development authority for administrative procedures, with alignment to Venus values Emergency response authority for facility-related incidents and administrative crises You will seek management approval for: Major capital expenditure beyond established budget parameters Policy changes that impact other departments or organizational culture Facility expansion planning and major infrastructure modifications Any deviations from Venus's core values or cultural principles Success Indicators Near-Term (1-2 Years) Implementation of integrated administrative systems across all seven departments Achievement of "not even one dust particle" cleanliness standards organization-wide Development of self-starting capabilities in Administration, Security, and Hospitality teams Standardization of processes across all units with appropriate local flexibility Implementation of digital systems for travel, booking, and administrative management Medium-Term (2-3 Years) Establishment of administrative cost optimization benchmarks and achievement targets Implementation of predictive maintenance systems for all administrative equipment and facilities Development of scalable administrative frameworks for new facility integration Creation of administrative innovation initiatives that enhance operational efficiency Achievement of industry-leading standards in hospitality and facility management Long-Term (3-5 Years) Position Venus Remedies as pharmaceutical industry benchmark for administrative excellence Development of administrative systems capable of supporting 100+ country operations Creation of a learning organization where administrative teams continuously evolve capabilities Implementation of sustainable administrative practices aligned with global expectations Establishment of administrative functions as competitive advantage in pharmaceutical industry Beyond Traditional Metrics Success in this role will be measured through: Facility Experience Index: Employee and visitor satisfaction with administrative services Administrative Efficiency Ratio: Cost per administrative service delivered across departments Cleanliness Compliance Score: Achievement of pharmaceutical-grade cleanliness standards Self-Starting Capability: Departmental autonomy improvement and reduced guidance dependency Integration Effectiveness: Cross-departmental collaboration and system optimization Scalability Readiness: Preparation and execution capability for new facility integration Innovation Implementation: Digital transformation adoption and process improvement initiatives Cultural Alignment: Administrative services reflection of Venus values and mission Emergency Response Excellence: Crisis management capability and incident response effectiveness Vendor Optimization: Cost savings and service quality improvements through vendor management Future-Readiness Requirements Experience & Knowledge Minimum 20+ years of experience in multi-unit administrative leadership roles, preferably in pharmaceutical, healthcare, or regulated manufacturing environments Educational qualifications: Bachelor's degree + MBA in Operations/Administration or equivalent executive leadership program Multi-departmental management experience with diverse operational functions Facilities management expertise across multiple locations and complex infrastructure Vendor management experience with cost optimization and service quality improvement Team leadership experience managing diverse professional teams (hospitality, security, administrative) Digital transformation experience in administrative and facilities management Regulatory compliance understanding in pharmaceutical or regulated industries Leadership Capabilities Systems thinking approach to integrating multiple operational functions Strategic vision balanced with operational excellence and attention to detail Change management expertise with ability to transform culture and processes Crisis management skills for emergency response and incident coordination Innovation mindset with practical implementation of efficiency improvements Cross-functional collaboration with ability to work seamlessly with other C-level leaders Budget management and cost optimization expertise with financial discipline Quality orientation with commitment to pharmaceutical-grade standards Personal Attributes Passionate commitment to operational excellence and attention to detail Cultural sensitivity to balance efficiency with Venus's human-centric values Adaptability to evolving requirements across diverse administrative functions Leadership presence capable of inspiring excellence across varied professional teams Integrity ensuring confidentiality and ethical management of administrative services Innovation orientation toward continuous improvement and process optimization Growth mindset for scaling administrative operations with organizational expansion Collaborative spirit for working effectively across all organizational levels The Venus Promise At Venus Remedies, we believe in creating an environment where administrative excellence becomes a competitive advantage. We promise: Autonomy with support: Freedom to make decisions with strategic guidance when needed Innovation encouragement: Resources and support for implementing administrative improvements Growth opportunity: Platform to build scalable administrative systems for global pharmaceutical operations Value alignment: Administrative functions that reflect Venus's mission to leave a positive footprint on human health Professional development: Opportunities to establish industry benchmarks for administrative excellence This profile represents our vision for the Chief Administrative Officer role—a critical member of our Navratna leadership team who will help us fulfill our mission by creating administrative excellence that transcends conventional expectations, one step at a time. Preferred candidate profile
