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3.0 - 5.0 years

4 - 8 Lacs

pune

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location :- PAN india Roles and Responsibilities: o Drives the complete Application Readiness project for migration. o Application Discovery and Rationalization using Snow report. o Assisting business partners to understand UHG process from Application integration standpoint. o Triage the intake request for each packaging request submitted, process the request further for packaging till it gets deployed to the end users device. o Create AppSet\App Bundles by working with business partners and share it with Desktop Migration team. o Collaborate with different teams to resolve any application related issues during migration. o Work with Desktop Migration team to ensure apps bundles are created in internal tool and team is utilizing automation tool whenever necessary. Must have skills: o 4-6 years of Experience in Application packaging, Windows Installer, Admin Studio. o Experience in end-to-end application lifecycle management o Experience in creation of automation tools o Intermediate level Experience in deployment tools o Basic understanding of Desktop Migration o Attention to details and good troubleshooting skills. o Adaptability; self-starter; team player; quality minded; focused; committed; able to work independently. o Ability to perform in a high-pressured environment. o Excellent troubleshooting skills o Hands on experience on scripting languages such as Wise, PowerShell o Experience creating custom scripts to drive installs, uninstalls, custom actions and system management. o Must understand a standard packaging process and workflow. o Must understand MSI packaging best practices and standards. o Must be able to troubleshoot Packaging, Deployment and System issues. o Flexible to work round the clock. Shift Timings: 3:30 PM to 1:00 AM IST. Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Application Packaging - Windows. Experience: 3-5 Years.

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8.0 - 12.0 years

13 - 17 Lacs

hyderabad, chennai, bengaluru

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R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For„¢ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. We are seeking an experienced and highly skilled Lead Packaging Engineer with deep expertise in application packaging, deployment, automation, and endpoint management. The ideal candidate must possess extensive hands-on experience with Intune, SCCM, Jamf Pro, Windows, MacOS, and automation scripting using PowerShell, AdminStudio, PSEditor, and other packaging tools. You will lead packaging initiatives, drive standardization, and support enterprise-wide deployment strategies. Key Responsibilities Application Packaging & Deployment: Lead end-to-end application packaging (MSI, App-V, IntuneWin, PKG formats) for Windows & MacOS. Manage application lifecycle including packaging, testing, deployment, and updates. Utilize AdminStudio, InstallShield, Orca, and PSEditor for packaging and troubleshooting. Expertise with Intune and Jamf Pro for modern device management. Deliver advanced Intune support (Windows and macOS), focusing on device compliance, application deployment, provisioning, and troubleshooting Support macOS devices via Jamf and Intune , ensuring alignment with organizational security standards Endpoint Management: Manage deployment processes using SCCM for Windows environments. Leverage Intune and JAMF Pro for cloud-based deployment and policy management. Lead migration from SCCM to Intune and JAMF aligned with cloud strategies. Automation & Scripting: Develop automation scripts using PowerShell for packaging and deployment. Maintain code repositories and documentation. Use PowerShell (expert level) along with Bash and Python for cross-platform automation and data collection Identify and resolve gaps in user onboarding/offboarding by building and maintaining automation and integrations Build and maintain internal knowledge base and operational documentation Collaboration & Leadership: Lead the packaging team and mentor junior engineers. Coordinate with security and global IT teams. Maintain technical documentation and SOPs. Required Skills & Experience Technical Expertise: 8-12 years of experience in application packaging and deployment. Strong knowledge of Intune, SCCM, and Jamf Pro. Expert-level experience with Windows and MacOS platforms. Advanced PowerShell scripting skills. Hands-on with AdminStudio, InstallShield, PSEditor, and Orca. Soft Skills: Strong analytical and troubleshooting abilities. Excellent communication and leadership skills. Proactive in learning and adopting new technologies. Preferred Qualifications Microsoft certifications (MD-102, SC-300). JAMF 200/300 certifications. Knowledge of Azure AD, Group Policies, and Zero Trust. Exposure to DevOps and CI/CD pipelines. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook Location - Chennai,Hyderabad,Bengaluru,Gurugram,Noida

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15.0 - 20.0 years

1 - 5 Lacs

bengaluru

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Project Role :Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Application Packaging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and crafting effective solutions based on your comprehensive product knowledge. Your role is essential in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence throughout your daily interactions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for new team members to enhance their understanding of application support processes.- Develop and maintain comprehensive documentation of client interactions and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging.- Good To Have Skills: Experience with software deployment tools.- Strong understanding of operating systems and application environments.- Familiarity with troubleshooting techniques and methodologies.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Application Packaging.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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5.0 - 8.0 years

11 - 15 Lacs

gurugram

Work from Office

Project type (Support / Dev / Maintenance) Dev (Implementation) Shift involved If yes please share timing. 2-11 pm, IST Customer interview involved yes / No Notice Period Up to 30 days Must Have/Good to have Application Packaging (Primary Skill) Windows Installer\ Vendor provided setups Must Have Microsoft Orca Must Have Programing (Secondary Skill) PowerShell scripting Must Have Deployment (Secondary Skill) Microsoft System Center Configuration Manager (SCCM) Good to Have Change Management (Secondary Skill) Change Management Good to Have

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8.0 - 10.0 years

6 - 10 Lacs

hyderabad

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Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance. Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Very good scripting skills in vbs, Wise Script and batch scripting. Will act as subject matter expert on tools, programs and applications unique to the client environment. Will act as the go-to resource who helps resolve complex issues. Will match project priorities to industry best practices Lead continuous improvement actions. Train, mentor, and coordinate the activities of other members of the team. JOB Requirements: Must Have 8+ years of IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Install Shield, PACE etc., Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing. Very experienced in creating installations from scratch, not just re-packaging, through entire lifecycle from gathering requirements to delivery. Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, Install Rite etc., Auto Assessment using compatibility test tools for Windows transformation projects. Very good scripting skills in vbs, Wise Script and batch scripting. Work with internal development teams to understand and be an SME on how best to deliver required functionality. Design, build and maintain the standard installation, management and monitoring routines, scripts, agents or capabilities that are bundled with the applications. Provide IT application operations, support, and troubleshooting of technology issues desktop application components. Proven record in integrated approach to large applications and technology platforms design, architecture and implementation Awareness of phases such as requirements definition, system design and testing / QA and transition to production. Deliver and respond as per service levels defined with the customers. Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarification is required. Gather the errors/problem documentation of the application by the application testers. Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly. Perform Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer. Ensure that the package complies with all client Standards Good Knowledge on ITIL. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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2.0 - 5.0 years

3 - 6 Lacs

pune

Work from Office

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Application Packaging Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Must have Skills :Application Packaging Key Responsibilities:Ability to create, test deploy the App-V Package Knowledge of Packaging apps for Citrix deployment Knowledge on deployment tools like SCCM Perform package SCCM integration testing/quality assurance:Analyze, review and assess application packaging requirements, specifications and application packages for testability. Complete software packaging per the information listed in the package requirements form. Manage User Acceptance Testing UAT with project managers and/or technical contacts Technical Experience :-Knowledge on Application virtualization using Microsoft APP-V -Good knowledge of Windows 7, 10 Excellent experience on SCCM 2012 2016 -Excellent understanding of applications and application packaging -Extensive experience in Application packaging/repackaging, Application compatibility testing and application deployment Good Understanding of MSI packaging technologies Admin Studio, Wyse -Must have and understanding in Packaging /virtualization process, workflow, best practices and Standards Professional Attributes :-Good verbal and written communication skills to connect with customers at varying levels of the organization. Flexible to work in 24/7 shift -Good listening skills and the ability to follow directions and provide feedback -React quickly to changing business conditions. Education details:15 years full-time education is required Qualification 15 years full time education

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4.0 - 8.0 years

11 - 14 Lacs

bengaluru

Work from Office

Strong troubleshooting, analytical, problem-solving, and conceptual skills. Strong customer focus and understanding of client expectations. Good communication skills and team player, ability to co-ordinate well within local/global teams within same function as well as cross functional teams. 7+ years of Packaging experience in Flexera AdminStudio, Windows Application Virtualization Offerings like Microsoft App-v, Citrix XenApp, Microsoft Intune etc Experience in application compatibility testing and remediation Experience in scripting languages like VB script, batch script, PowerShell Good knowledge of Application Package distribution tools (SCCM 2007/2012,Altiris) Demonstrates ability to organize and coordinate activities associated with all aspects of application packaging requirements, testing, reporting and deployment

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8.0 - 12.0 years

13 - 17 Lacs

noida, hyderabad, chennai

Work from Office

We are seeking an experienced and highly skilled Lead Packaging Engineer with deep expertise in application packaging, deployment, automation, and endpoint management. The ideal candidate must possess extensive hands-on experience with Intune, SCCM, Jamf Pro, Windows, MacOS, and automation scripting using PowerShell, AdminStudio, PSEditor, and other packaging tools. You will lead packaging initiatives, drive standardization, and support enterprise-wide deployment strategies. Key Responsibilities Application Packaging & Deployment: Lead end-to-end application packaging (MSI, App-V, IntuneWin, PKG formats) for Windows & MacOS. Manage application lifecycle including packaging, testing, deployment, and updates. Utilize AdminStudio, InstallShield, Orca, and PSEditor for packaging and troubleshooting. Expertise with Intune and Jamf Pro for modern device management. Deliver advanced Intune support (Windows and macOS), focusing on device compliance, application deployment, provisioning, and troubleshooting Support macOS devices via Jamf and Intune , ensuring alignment with organizational security standards Endpoint Management: Manage deployment processes using SCCM for Windows environments. Leverage Intune and JAMF Pro for cloud-based deployment and policy management. Lead migration from SCCM to Intune and JAMF aligned with cloud strategies. Automation & Scripting: Develop automation scripts using PowerShell for packaging and deployment. Maintain code repositories and documentation. Use PowerShell (expert level) along with Bash and Python for cross-platform automation and data collection Identify and resolve gaps in user onboarding/offboarding by building and maintaining automation and integrations Build and maintain internal knowledge base and operational documentation Collaboration & Leadership: Lead the packaging team and mentor junior engineers. Coordinate with security and global IT teams. Maintain technical documentation and SOPs. Required Skills & Experience Technical Expertise: 8-12 years of experience in application packaging and deployment. Strong knowledge of Intune, SCCM, and Jamf Pro. Expert-level experience with Windows and MacOS platforms. Advanced PowerShell scripting skills. Hands-on with AdminStudio, InstallShield, PSEditor, and Orca. Soft Skills: Strong analytical and troubleshooting abilities. Excellent communication and leadership skills. Proactive in learning and adopting new technologies. Preferred Qualifications Microsoft certifications (MD-102, SC-300). JAMF 200/300 certifications. Knowledge of Azure AD, Group Policies, and Zero Trust. Exposure to DevOps and CI/CD pipelines

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3.0 - 5.0 years

6 - 10 Lacs

pune

Work from Office

Application Readiness Position name : App Readiness SME Experience level: 6-8 years Roles and Responsibilities: Drives the complete Application Readiness project for migration. Application Discovery and Rationalization using Snow report. Assisting business partners to understand UHG process from Application integration standpoint. Triage the intake request for each packaging request submitted, process the request further for packaging till it gets deployed to the end users device. Create AppSet\App Bundles by working with business partners and share it with Desktop Migration team. Collaborate with different teams to resolve any application related issues during migration. Work with Desktop Migration team to ensure apps bundles are created in internal tool and team is utilizing automation tool whenever necessary. Must have skills: 4-6 years of Experience in Application packaging, Windows Installer, Admin Studio. Experience in end-to-end application lifecycle management Experience in creation of automation tools Intermediate level Experience in deployment tools Basic understanding of Desktop Migration Attention to details and good troubleshooting skills. Adaptability; self-starter; team player; quality minded; focused; committed; able to work independently. Ability to perform in a high-pressured environment. Excellent troubleshooting skills Hands on experience on scripting languages such as Wise, PowerShell Experience creating custom scripts to drive installs, uninstalls, custom actions and system management. Must understand a standard packaging process and workflow. Must understand MSI packaging best practices and standards. Must be able to troubleshoot Packaging, Deployment and System issues. Flexible to work round the clock. Shift Timings: 3:30 PM to 1:00 AM IST. olved in a timely manner Mandatory Skills: Application Packaging - Windows. Experience: 3-5 Years.

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