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1.0 - 3.0 years
0 Lacs
mumbai, maharashtra, india
On-site
Job Description Partner Operations Executive Location:Mumbai Role Type: Full-time Salary - 3-5 LPA About the Role We are looking for a detail-oriented and process-driven Partner Operations Executive to join our growing team. This role will play a critical part in ensuring smooth backend operations, standardizing processes, and enabling our Partner Growth Executives (Key Account Managers) to focus on growth, strategy, and relationship management. The Partner Operations Executive will work closely with PGEs and cross-functional teams to execute recurring tasks, manage partner queries, and maintain high levels of accuracy and consistency in operational workflows. Key Responsibilities As a Partner Operations Executive, you will be responsible for managing backend operations and ensuring smooth execution of partner-related processes. Your responsibilities will include: Ticket & Query Management Manage partner queries and operational requests raised via WhatsApp, email, or internal channels through a ticketing system. Create, categorize, and prioritize tickets to ensure all issues are tracked and addressed without delays. Acknowledge tickets within time and resolve them within defined SLAs Maintain accurate ticket statuses Collaboration with Partner Growth Executives (PGEs ) Support PGEs by executing recurring and backend operational tasks, enabling them to focus on growth, strategy, and relationship management. Ensure seamless handoff of operational requests and provide timely updates to PGEs and leadership. Performance Tracking & Reporting Monitor SLA adherence, resolution times, closure rates, and ticket quality (reopened tickets <10%). Contribute to daily syncs for open/high-priority tickets and weekly reviews for performance analysis and process improvement. 4. Process Standardization & Improvement Develop SOPs, templates, and guides to ensure consistency across venues. Identify recurring issues and collaborate with teams to drive systemic improvements. Suggest enhancements to improve partner experience, operational efficiency, and cross-functional collaboration. What Were Looking For 13 years of experience in operations, customer success, or backend support (preferred). Strong organizational and documentation skills with attention to detail. Ability to manage multiple tasks, prioritize effectively, and meet SLA deadlines. Tech-Savvy with ability to quickly learn and adapt to digital tools comfortable working on admin panels, partner apps, ticketing systems, and internal platforms to manage and track operations efficiently. Proficiency with ticketing systems, CRM platforms, or workflow management tools. Excellent communication and collaboration skills able to work closely with both internal teams and partners. Process-oriented mindset with a drive to improve efficiency and standardization. Why Join Us Be at the center of partner operations, enabling growth and impact at scale. Gain exposure to cross-functional collaboration with Marketing, Tech, and Support teams. Opportunity to build scalable processes, influence operational excellence, and play a key role in partner success. Work in a fast-growing environment where your contributions directly impact partner experience and business outcomes. Be part of a fast-paced startup environment that offers market-competitive salaries, an employee-first culture, and ample opportunities for learning and career growth. ?Benefits: Start-up environment with plenty of learning and growth opportunities Great exposure as the candidate will be working closely with the senior management. Employee first culture Market Salaries Potential ESOPs in future Apply for other positions: https://hsquare.keka.com/careers Show more Show less
Posted 1 week ago
8.0 - 12.0 years
0 - 0 Lacs
kochi, kerala
On-site
As a Tech Lead with Full-Stack MERN experience at our fast-growing, tech-driven organization, you will play a crucial role in taking ownership of website development, admin panel enhancements, and mobile app integration. Your expertise in scalable architecture, clean coding practices, and technical decision-making will be instrumental in leading high-impact projects in a dynamic, fast-paced environment. Working closely with cross-functional teams, you will oversee a team of three developers to drive innovation and excellence in our digital products. Your key responsibilities will include leading Full-Stack Development by overseeing the optimization of web applications, admin panels, and mobile integrations using the MERN stack. You will design robust and scalable architectures to support high performance, ensuring seamless interaction between the website, mobile app (Flutter), and backend infrastructure. Additionally, you will define and enforce coding standards, DevOps workflows, security protocols, and database optimizations while providing technical guidance and mentorship to the development team. Monitoring system performance, debugging issues proactively, and collaborating with stakeholders such as product managers, designers, and leadership teams will be essential aspects of your role. Your 8+ years of full-stack development experience with expertise in the MERN stack, proficiency in mobile integrations, strong database management skills, and expertise in DevOps, CI/CD pipelines, and cloud platforms will be key to your success in this position. In this role, you will have the opportunity to work on high-impact projects in a rapidly scaling, tech-first company, defining the digital infrastructure and leading tech initiatives aligned with business goals. You will enjoy a competitive salary, growth opportunities in a leadership role, and the chance to work in a fast-paced, innovation-driven environment alongside top-tier talent.,
Posted 1 week ago
0.0 - 3.0 years
0 Lacs
punjab
On-site
We are seeking a backend developer with a minimum of 6 months to a maximum of 2 years (excluding training) of experience to join our team in Mohali, Phase 8B. The ideal candidate should possess strong skills in Node Js, Express Js, Next Js, Mongo DB, MySQL, API Integration, Debugging, Admin Panels, and websites. Additionally, familiarity with frontend technologies like React Js would be advantageous. Proficiency in database management is essential for this role. Applicants should have a portfolio that includes a minimum of 2-3 live projects. The educational requirements for this position include a degree in BCA/MCA/BSc. IT/MSc. IT or an equivalent qualification. Candidates residing in Mohali or nearby areas are preferred. This is a full-time, permanent position that requires in-person work during day shifts from Monday to Friday. If you meet the specified criteria and are interested in this opportunity, please send your CV to career@authenticode.in.,
Posted 1 week ago
0.0 - 3.0 years
0 Lacs
punjab
On-site
You are invited to apply for the position of a Backend Developer at our Mohali location. The ideal candidate should possess the following skills and experience. The candidate should have a minimum of 6 months to a maximum of 2 years of relevant experience (training period not included). The job is located in Mohali, Phase 8B. Proficiency in the following skills is required: Node Js, Express Js, Next Js, Mongo DB, MySQL, API Integration, Debugging, Admin Panels, and websites. Additionally, having frontend knowledge in React Js would be considered a plus. A strong understanding of database management is essential. Candidates are expected to have worked on at least 2-3 live projects. The educational qualifications considered for this role are BCA/MCA/BSc. IT/MSc. IT or any equivalent qualification. Candidates should preferably be based in Mohali or nearby areas. If you meet the requirements and are interested in this position, please share your CV at career@authenticode.in. This is a full-time, permanent position with a work schedule from Monday to Friday. It is expected that the candidate should be able to reliably commute to Mohali, Punjab or be willing to relocate before starting work. Preferably, the candidate should have at least 1 year of experience in Node.js. The work location is in-person. We look forward to receiving applications from qualified and enthusiastic candidates.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a skilled Web Developer, you will play a crucial role in designing, building, and enhancing our client's online platform. Your primary responsibilities will include researching and implementing new technology solutions, ensuring the resiliency and availability of various products, and collaborating effectively within a dynamic team environment. With over 5 years of hands-on experience in developing modern web applications using React.js and Next.js, you will be instrumental in creating high-performance, scalable, and visually appealing interfaces. Your expertise in translating wireframes and Figma designs into pixel-perfect, responsive layouts will be vital in delivering exceptional user experiences across multiple SaaS products. Furthermore, you will be responsible for architecting and maintaining modular component libraries, collaborating with cross-functional teams, and optimizing web applications for performance, accessibility, SEO, and cross-browser compatibility. Your deep knowledge of modern CSS, including TailwindCSS, Flexbox, Grid, and responsive layout patterns, will be essential in crafting engaging user interfaces. In addition, your proficiency in integrating APIs, working with headless CMS platforms, and ensuring compliance with web accessibility standards and SEO fundamentals will be highly valued. You will actively participate in agile ceremonies, code reviews, and engineering best practices to contribute to the overall success of the team. Your ability to communicate complex ideas clearly, thrive in a collaborative environment, and stay updated on front-end development trends will be key to your success in this role. By leveraging tools like ChatGPT, GitHub Copilot, or Loveable, you will accelerate development processes and enhance output quality. Overall, this position offers a challenging and innovative environment where you can continue to grow and learn while making a significant impact on the client's online platform. If you are passionate about front-end development, design systems, and emerging tools, this opportunity is perfect for you.,
Posted 1 month ago
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