289 Adm Jobs - Page 2

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Syniti ADM for SAP Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes, creating documentation that guides the implementation of innovative processes and technologies. Your typical day will involve collaborating with various stakeholders to define product requirements and use cases, ensuring that business needs are effectively represented through user and task analysis. You will engage in discussions that shape the future of business operations, working diligently to align technology solutions with organizational goals and objectives. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain comprehensive documentation of business processes and system requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Syniti ADM for SAP.- Good To Have Skills: Experience with process mapping and modeling tools.- Strong analytical skills to assess business needs and translate them into technical specifications.- Ability to communicate complex concepts clearly to diverse audiences.- Experience in change management and process improvement methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Syniti ADM for SAP.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Syniti ADM for SAP Good to have skills : SAP BusinessObjects Data Services, SAP Data Services Development, No Function Specialty, SAP Data Conversion / MigratioMinimum 3 year(s) of experience is required Educational Qualification : 15 Years Full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and providing solutions, ensuring that the application runs smoothly and efficiently. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.- Conduct thorough testing and debugging of application components to ensure high-quality deliverables. Professional & Technical Skills: - Must To Have Skills: Proficiency in Syniti ADM for SAP.- Good To Have Skills: Experience with SAP BusinessObjects Data Services, SAP Data & Development.- Strong understanding of application development methodologies and best practices.- Experience with version control systems such as Git or SVN.- Familiarity with Agile development processes and tools. Additional Information:- The candidate should have minimum 3 years of experience in Syniti ADM for SAP.- This position is based at our Pune office.- A 15 Years Full time education is required. Qualification 15 Years Full time education

Recruit , appoint, and train agency partners , Agents and advisors Sell Insurance policies with them thus ensure their growth and self growth Manage team of offroll advisors Required Candidate profile Candidate must have minimum 1 year of agency sales experience We can consider BFSI background candidates

The role of Progress 4GL / OpenEdge Developer is open for talented and passionate individuals with 2 to 10 years of experience to join our dynamic development teams. Your responsibilities will include end-to-end application development using Progress OpenEdge 10.x/11.x/12.x, working on complex systems, performance tuning, and modern enterprise integrations. For candidates with 2 to 5 years of experience (JL3/4): - Participate in full-cycle application development using Progress 4GL/OpenEdge. - Design, develop, debug, and test modules. - Handle basic database schema design and performance tuning. - Collaborate with team members to resolve issues and enhance system performance. - Utilize Progress tools like debugger and work with web services and ADM. For candidates with 5 to 10 years of experience (JL5): - Lead and design complex applications using Progress OpenEdge. - Prepare technical design documentation and conduct code reviews. - Optimize performance using Progress tools like Promon, Profiler, Debugger. - Mentor junior team members and take ownership of key deliverables. - Work with tools like CDC, Pro2, Eclipse/PDSOE, and XML parsing. - Manage Agile development lifecycle with DevOps integration. Mandatory Skills: - Progress 4GL/OpenEdge (10.x, 11.x, 12.x) - Strong understanding of Progress Database concepts including indexing, triggers, schema, and tuning. - Hands-on experience with application performance optimization. - Knowledge of ADM, AppServers, and Webservices. - Familiarity with tools like Debugger, Promon, and Profiler. - Strong analytical and problem-solving abilities. - Excellent verbal and written communication skills. - Willingness to learn and adapt to new technologies. Additional Requirements for JL5: - Technical design ownership and documentation. - Team handling & mentoring experience. - Familiarity with tools and practices like Eclipse/PDSOE, XML parsing, Continuous Integration (CI) tools like Jenkins, Jira, Confluence, Testing tools like ABLUnit, SonarQube, and experience in Agile/DevOps environments. Nice to Have (Optional Skills): - Experience in the US Life Insurance domain. - Experience in VPAS application development. - Note: Candidates with exclusive QAD development experience are not preferred for JL5 roles.,

Manage (Business Associates) BA Will Recruiting The Agent Insurance sales goal achievement through: Training and developing BA on commission basis. Supervise the activity plan of all agents to ensure these are being fulfilled as per the desired Required Candidate profile Salary -3 to 7 Lac Exp- 5 to 12 year Sales Location- Delhi,Noida,Faridabad Should be well networked in the local area and have an understanding of the local market, and proven track records

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Syniti ADM for SAP Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : syniti Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and support your team in achieving project goals while maintaining a focus on quality and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Syniti ADM for SAP.- Strong understanding of application development methodologies.- Experience with integration techniques and data management.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with agile development practices. Additional Information:- The candidate should have minimum 5 years of experience in Syniti ADM for SAP.- This position is based at our Hyderabad office.- A syniti is required. Qualification syniti

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Syniti ADM for SAP Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : syniti Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and support your team in achieving project goals while maintaining a focus on quality and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Syniti ADM for SAP.- Strong understanding of application development methodologies.- Experience with integration techniques and tools.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with database management and data modeling. Additional Information:- The candidate should have minimum 5 years of experience in Syniti ADM for SAP.- This position is based at our Pune office.- A syniti is required. Qualification syniti

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Syniti ADM for SAP Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : syniti Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement in application functionality and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Syniti ADM for SAP.- Good To Have Skills: Experience with SAP integration and data management.- Strong understanding of application development methodologies.- Experience in troubleshooting and debugging applications.- Familiarity with agile development practices. Additional Information:- The candidate should have minimum 5 years of experience in Syniti ADM for SAP.- This position is based at our Hyderabad office.- A syniti is required. Qualification syniti

Urgent Hiring Agency Development Manager (ADM) Industry: Life Insurance | Channel: Agency Job Type: Full-time | Location: Delhi NCR ( Gurgaon , Faridabad, Noida , Gaziabad ) Send your CV to: 9220170448 Contact: Soniya tomar Job Role: Recruit and develop a team of insurance agents/advisors Drive business through the team and meet monthly sales targets Provide training, motivation, and performance support Conduct market activities to generate leads Maintain strong relationships with clients and advisors Who Can Apply: Graduate in any discipline (mandatory) 6 months 5 years experience in sales/field marketing/insurance Prior experience in agency channel or BFSI preferred Must have good communication skills and local market knowledge Benefits: Fixed salary + attractive incentives Growth opportunity in Indias leading insurance companies Career path into leadership roles Apply Now Immediate Joining Preferred Share your CV on WhatsApp: 92201 70448 Locations : Delhi NCR ( Gurgaon , Faridabad, Noida , Gaziabad )

Your day in the role will include.. Assists clients in the selection, implementation, and support of Data Services for SAP. Lead multiple sized projects as team member or lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements and translating them into effective solutions Prepare and conduct Unit Testing and User Acceptance Testing You will come with.. Knowledge and experience in implementation planning, fit analysis, configuration, testing, rollout and post-implementation support. Experience in working with teams to prioritize work and drive system solutions by clearly articulating business needs Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall, 7-12 years of relevant experience in SAP BODS/BOIS/SDI/SDQ and 3+ Years of SAP functional experience specializing in design and configuration of SAP BODS/HANA SDI modules. At least 3 years of hands-on experience in Syniti ADM, apart from other Data Migration exposure Syniti ADM Consultant, primarily have Data migration experience from Different Legacy Systems to SAP or Non-SAP systems. Data Migration experience from SAP ECC or Non SAP to SAP S4 HANA or other SAP Target Systems. Should be able to prepare mapping sheet combining his/her Functional and technical expertise Preferred technical and professional experience Having worked or strong Knowledge of SAP DATA HUB. Experience/Strong knowledge of HANA SDI (Smart data Integration) to use this as an ETL and should be able to develop flow graphs to Validate/Transform data. Consultant should Develop Workflows, Data flows based on the specifications using various stages in BODS

General Summary: The Salesforce Administrator is responsible for leading the ongoing development of our Salesforce deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify, develop, and deploy new business processes. This role executes on day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management (CRM) platform. Essential Duties and Responsibilities: Provides support to the Business Applications team, with a high attention to detail Researches, analyzes, and documents findings May influence others within the Information Technology team through the explanation of facts, policies, and practices Serves as primary system administrator for the Salesforce environment Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks Completes regular internal system audits and prepares for upgrades Manages Salesforce data feeds and other integrations Coordinates the evaluation, scope, and completion of new development requests Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities Assists in training of new users and grows the Salesforce skill set across the organization Effectively acts as the liaison between our users, vendors, and the application development teams Works independently with members of the user community to define and document development requirements Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently on projects and processes with general supervision Practical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirement Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization Proven ability to design and implement new processes and facilitate user adoption Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of Salesforce best practices and functionality Strong data management abilities Ability to successfully drive projects to completion Ability to understand and articulate complex requirements Educational/Vocational/Previous Experience Recommendations: Bachelors degree in related field or equivalent work experience 5+ years of related experience Preferred working experience in Salesforce CPQ Salesforce Admin Certification (ADM201 and ADM211) Preferred: Certifications /Credentials in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting Experience: 5-8 Years

Dial 7383350854& Share CV also call Serve walk-in customers at Branches, assisting them with queries and upselling life insurance products. Generate leads through inbound branch traffic, and follow up to convert. Manage an existing policy portfolio. Required Candidate profile Training Provided by Company Age: 21 to 40 years Qualification: Graduation (No Backlogs) Experience: 1 Year of experience in BFSI Sales & Marketing Bike: Mandatory

Dial 6352491012 & Share CV also call Serve walk-in customers at Branches, assisting them with queries and upselling life insurance products. Generate leads through inbound branch traffic, and follow up to convert. Manage an existing policy portfolio. Required Candidate profile Training Provided by Company Age: 21 to 40 years Qualification: Graduation (No Backlogs) Experience: 1 Year of experience in BFSI Sales & Marketing Bike: Mandatory

Send CV & Call on 6352491046 (Hensi Patel) 100% lead will be provided Educate the Customer about the product To close the leads provided by Company work on leads with walking customers Required Candidate profile Education:Graduate Experience:Sales experience of 6+ months Age:Between 21 to 45 years Good communication skill Should have a vehicle Any BFSI or sales exp candidate can apply

Handling walk-in customer of bank. Pitched company product to customer. Maintain relationship with BANK & Bank's customers. Handel bank's customers & Generate health and Life insurance business. Providing regular updates of policy. Handle sales team. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience:5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: : Telecom OSS BSS ADM Experience: 5-8 Years

Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Contact - Brijesh@theinfinityspace.com. HR Brijesh -92743 79428

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom OSS BSS ADM. Experience: 5-8 Years.

Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Contact - Brijesh@theinfinityspace.com. HR Brijesh -92743 79428

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience:5-8 Years.

Recruit , appoint, and train agency partners , Agents and advisors Sell Insurance policies with them thus ensure their growth and self growth Manage team of offroll advisors Required Candidate profile Candidate must have minimum 1 year of agency sales experience We can consider BFSI background candidates

Role & responsibilities BRANCH MANNAGER

Role & responsibilities ASSISTANT BRANCH MANNAGER Preferred candidate profile ASSISTANT BRANCH MANNAGER