72 Adkar Jobs - Page 2

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Consulting to join our team and break out of the hierarchy to rewrite the rules for what comes next. As an Learning Consulting at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy. Responsibilities: Lead the development and execution of the overall OCM training strategy in alignment with the broader OCM approach and client objectives. Oversee the analysis of training needs arising from organizational changes and transformation initiatives, collaborating with OCM Consultants and client stakeholders. Define learning objectives and design comprehensive training programs that support user adoption and proficiency. Manage the end-to-end development of engaging training materials across various modalities, including instructor-led, virtual, blended learning, and self-paced e-learning. Provide expert guidance and mentorship to Training Analysts in the design and development of training content, including online courseware using tools such as Adobe Captivate, Articulate Storyline, and Rise. Strategically manage the Learning Management System (LMS), ensuring effective course deployment, user management, tracking, and reporting capabilities. Develop and manage training plans, schedules, and resource allocation to ensure timely and effective delivery. Facilitate train-the-trainer sessions and provide guidance to client training resources as needed. Establish and maintain strong relationships with client training teams and subject matter experts. Oversee the collection and analysis of training feedback and metrics to evaluate program effectiveness and identify areas for improvement. Drive continuous improvement of training methodologies, tools, and processes within the OCM practice. Contribute to the development of proposals and client presentations related to training strategy and delivery. Manage vendor relationships related to training development and delivery (e.g., e-learning development partners). Ensure training deliverables adhere to project governance and quality standards. Identify and mitigate potential risks and issues related to training delivery. Your Future at Kyndryl As an Learning Consulting at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Experience Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field. 7+ years of progressive experience in training development and delivery, with a focus on organizational change management initiatives. Proven experience in leading the design and development of comprehensive training programs across various modalities. Deep understanding of instructional design principles, adult learning theories, and evaluation methodologies (Kirkpatrick Model, etc.). Expertise in developing interactive and engaging online courseware using industry-standard tools such as Adobe Captivate/ Articulate Storyline/ Rise, and similar platforms. Extensive experience in the strategic management and administration of Learning Management Systems (LMS). Strong project management skills with the ability to manage multiple projects and deadlines effectively. Excellent communication 1 (written and verbal), presentation, and facilitation skills. Strong leadership, coaching, and mentoring abilities. Ability to build strong relationships with clients and stakeholders at all levels. Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel). Preferred Technical And Professional Experience Master's degree in Instructional Design, Educational Technology, or a related field. Relevant certifications in training and development (e.g., CPTD, ATD Master Trainer). Experience with video production and multimedia development. Knowledge of change management methodologies (e.g., Prosci ADKAR). Experience in a consulting environment. Experience with data analytics and reporting related to training effectiveness. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Description Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innovative business systems analyst who can turn Atlassian products into a seamless workplace platform—owning strategy, integrations, and adoption while delighting users every step of the way. What you’ll be doing Own the Atlassian product roadmap, maintaining product backlog, and prioritize work to deliver value to Zendesk employees Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions Lead discovery workshops, rapid prototypes, and proof‑of‑concepts that unlock new ways of working Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps and automations to automate end‑to‑end flows Curate and govern plug‑ins, ensuring performance, security, and measurable ROI Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data Champion change management—craft communication plans, deliver live training, and publish self‑service content that drives enthusiastic uptake Define and audit permission models balancing collaboration, privacy, and compliance requirements Upskill the Global Service Desk team to scale end‑user support Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc) Support content management best practices in Confluence—audit spaces, coach owners, and archive stale content Build business cases for new technology that will scale how Zendesk delivers to customers What you bring to the role 6+ years administering Jira and Confluence and AI‑driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users Proven record leading cross‑functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js) Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams Passion for experimentation, continuous improvement, and simplifying complex processes Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innovative business systems analyst who can turn Atlassian products into a seamless workplace platform—owning strategy, integrations, and adoption while delighting users every step of the way.  What you’ll be doing Own the Atlassian product roadmap, maintaining product backlog, and prioritize work to deliver value to Zendesk employees Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions Lead discovery workshops, rapid prototypes, and proof‑of‑concepts that unlock new ways of working Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps and automations to automate end‑to‑end flows Curate and govern plug‑ins, ensuring performance, security, and measurable ROI Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data Champion change management—craft communication plans, deliver live training, and publish self‑service content that drives enthusiastic uptake Define and audit permission models balancing collaboration, privacy, and compliance requirements Upskill the Global Service Desk team to scale end‑user support Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc) Support content management best practices in Confluence—audit spaces, coach owners, and archive stale content Build business cases for new technology that will scale how Zendesk delivers to customers  What you bring to the role 6+ years administering Jira and Confluence and AI‑driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users Proven record leading cross‑functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js) Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams Passion for experimentation, continuous improvement, and simplifying complex processes Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams  About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.  Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job summary: We are seeking a strategic and proactive Change Management Lead to oversee organizational readiness and user adoption during the migration from our current Adobe Experience Manager (AEM) on-premise Digital Asset Management (DAM) system to AEM on Adobe Managed Services (AMS). This role will play a critical part in ensuring that business users, creative teams, and technical stakeholders are aligned, trained, and supported throughout the transition. The working hours are in the US Eastern Time Zone. Work hours will start from 6:30 PM IST and have to work eight hours as this is a full-time job. Key Responsibilities: Develop and execute a change management strategy and roadmap to support the AEM DAM migration initiative Design DAM structure, metadata, and tagging strategy by closely partnering with technical teams to understand business goals, content workflows, and publishing mechanisms Identify impacted user groups and design tailored communication, training, and engagement plans Lead stakeholder engagement efforts to gather input, manage expectations, and drive adoption Develop and deliver training materials, user guides, and onboarding content for internal teams and external partners Monitor and address resistance, questions, and feedback from users to ensure smooth transition and sustained usage Act as a liaison between business and technical teams, ensuring change impact is understood and mitigated Qualifications: Fluent in written and spoken English 5+ years of experience in change management within digital or enterprise technology transformation projects Proven track record with DAM platforms, preferably Adobe Experience Manager (AEM) Experience with cloud transitions or migrations (on-premise to SaaS/PaaS/AMS) Strong skills in stakeholder communication, training delivery, and change impact analysis Preferred Qualifications: Certification in change management (e.g., PROSCI, ADKAR) is a plus Familiarity with creative operations, marketing workflows, or asset lifecycle processes is preferred Skilled communicator, strategist, and facilitator who thrives at the intersection of technology and people Understanding and the ability to help teams navigate the transition with clarity and confidence

About this role: Wells Fargo is seeking a Senior Process Engineer. This role is part of Human Resources Transformation and Products Team and services all lines of businesses under Human Resources. The Human Resources (HR) Process Excellence & Transformation team is seeking a Senior Process Engineer. This team defines, measures, improves, and governs HR business processes to deliver consistent, desired outcomes for our customers; manage our operations efficiently and effectively, and strengthen risk management and compliance; performs deep dive analysis of process design and performance to provide improvement solution that drives efficiency, effectiveness or our business processes and elevates employee experience. Critical thinking, understanding of emerging technologies (like AI, Gen AI, RPA, Chatbots), consulting, problem solving, decision making, strong communication and ability to work effectively in a fast-paced, ever-changing environments are key capabilities for this role. In this role, you will: Develop and lead redesign initiatives that encompass analyses and future state redesigns Manage assigned complex initiatives involving multiple business process segments to identify risks Complete and lead integrated process analyses, identifying procedural and control deficiencies, opportunities, and recommending solutions Consult with team to understand, influence, adapt research, and create alternatives for consideration, drive results, and bring issues to resolution Make decisions and resolve issues to meet business objectives Interpret policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Proven experience in developing and executing process improvement strategies, validating positive financial results through the establishment of performance tracking capabilities that drive process efficiency, effectiveness, and an improved customer experience. Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences Demonstrated ability to deliver relevant information to business partners and senior leaders in that persuades, educates, and enhances understanding. Ability to drive business awareness of quality/process management methodology and coach teams in process management and continuous process improvement and operational excellence. Demonstrated capability to manage multiple initiatives concurrently, recognizing the significance of competing priorities Skilled in the use of Business Process Management Notation (BPMN) software such as iGrafx Knowledge and understanding of Statistical Analysis software such as Minitab, SAS JMP Knowledge and understanding of Rapid Process Automation software such as Ui Path, Blue Prism Experience in Design Thinking and/or Human Centered Design (HCD) Change Management skills such as Prosci/ADKAR, PMP, CAPM or Agile Lean Six Sigma Black Belt and/or strong experience in consulting Intermediate Microsoft Office (Word, Outlook skills) Excellent business communication, storytelling, Powerpoint presentations and MS Excel skills Robust understanding of identification and application of AI, GenAI, RPA, Chatbot and other emerging technologies Job Expectations: Organizes, leads, and facilitates cross-LOB, enterprise-wide process design and re-engineering initiatives that will encompass an end-to-end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment. Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes, latest technologies and workflow through Wells Fargo Identifies and helps to prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact. Develops root cause analysis and business case for proposed technology, staff, and structure changes, including cost estimates Establishes standards for measuring performance against process requirements - Including the development of metrics that provide data for process management indicators for future improvement opportunities Provides advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results Shares the lessons learned and best practices with others throughout the organization, when appropriate, to further promote process management. Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services, as needed Drives business awareness of our common enterprise operational and process excellence methods, techniques, tools, etc May assist with the development of our enterprise Operational and Process Excellence Curriculum and Training Materials Provides assistance and leadership of our enterprise process improvement professional support services - Including the identification and management of resources, including cross-entity members, to successfully execute projects Provides consultation on the use of reengineering techniques to improve process performance and product quality (example but not limited to LEAN, SIX SIGMA, Design Thinking) Works with HR Business leaders, SMEs, Product Manager(s) and Sponsors to ensure proposed recommendations to improve business processes or address specific business problems are prioritized along with related activities, deliverables, and tools are integrated in the product roadmap Collaborate and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence Provide thought leadership in the area of process management and continuous process improvement, operational excellence, continuous improvement. Provide coaching and mentoring for other process engineers, process owners and managers, and/or others informally (e.g., 1-on-1) or formally (e.g., facilitated training sessions). Shift timings: 1:30 - 10:30 pm IST (subject to change as per business requirements) @RWF22- Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job Posting End Date: 10 Jul 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next. As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy. In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers’ IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success. You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection. But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth – where every challenge is an opportunity and innovation knows no bounds. Responsibilities: Lead the development and execution of the overall OCM training strategy in alignment with the broader OCM approach and client objectives. Oversee the analysis of training needs arising from organizational changes and transformation initiatives, collaborating with OCM Consultants and client stakeholders. Define learning objectives and design comprehensive training programs that support user adoption and proficiency. Manage the end-to-end development of engaging training materials across various modalities, including instructor-led, virtual, blended learning, and self-paced e-learning. Provide expert guidance and mentorship to Training Analysts in the design and development of training content, including online courseware using tools such as Adobe Captivate, Articulate Storyline, and Rise. Strategically manage the Learning Management System (LMS), ensuring effective course deployment, user management, tracking, and reporting capabilities. Develop and manage training plans, schedules, and resource allocation to ensure timely and effective delivery. Facilitate train-the-trainer sessions and provide guidance to client training resources as needed. Establish and maintain strong relationships with client training teams and subject matter experts. Oversee the collection and analysis of training feedback and metrics to evaluate program effectiveness and identify areas for improvement. Drive continuous improvement of training methodologies, tools, and processes within the OCM practice. Contribute to the development of proposals and client presentations related to training strategy and delivery. Manage vendor relationships related to training development and delivery (e.g., e-learning development partners). Ensure training deliverables adhere to project governance and quality standards. Identify and mitigate potential risks and issues related to training delivery. Your Future at Kyndryl As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field. 7+ years of progressive experience in training development and delivery, with a focus on organizational change management initiatives. Proven experience in leading the design and development of comprehensive training programs across various modalities. Deep understanding of instructional design principles, adult learning theories, and evaluation methodologies (Kirkpatrick Model, etc.). Expertise in developing interactive and engaging online courseware using industry-standard tools such as Adobe Captivate/ Articulate Storyline/ Rise, and similar platforms. Extensive experience in the strategic management and administration of Learning Management Systems (LMS). Strong project management skills with the ability to manage multiple projects and deadlines effectively. Excellent communication 1 (written and verbal), presentation, and facilitation skills. Strong leadership, coaching, and mentoring abilities. Ability to build strong relationships with clients and stakeholders at all levels. Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel). Preferred Technical and Professional Experience Master's degree in Instructional Design, Educational Technology, or a related field. Relevant certifications in training and development (e.g., CPTD, ATD Master Trainer). Experience with video production and multimedia development. Knowledge of change management methodologies (e.g., Prosci ADKAR). Experience in a consulting environment. Experience with data analytics and reporting related to training effectiveness. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Title: Consultant/ Senior Consultant/Change Manager – Digital Transformation About the Role: We are seeking experienced Change Managers to support and drive successful adoption of digital transformation initiatives across our organization. You will play a pivotal role in preparing, supporting, and equipping teams to transition to new digital processes, technologies, and ways of working, ensuring minimal disruption and maximum value realization. Key Responsibilities: • Lead and deliver change management activities for digital transformation programs, including ERP, CRM, cloud migrations, automation, and other enterprise-wide systems. • Develop and implement change strategies, including stakeholder engagement, impact assessments, and communications planning. • Identify change risks and develop mitigation strategies to address resistance and support adoption. • Design and deliver change-related training and support materials, in collaboration with project teams and subject matter experts. • Act as a liaison between project teams and business units to ensure clear communication and effective collaboration. • Measure the effectiveness of change initiatives and adjust strategies accordingly. • Support the continuous improvement of change management processes and frameworks across the organization. Required Skills and Experience: • Proven experience in Change Management roles, ideally within digital transformation or technology-driven projects. • Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, Prosci). • Excellent stakeholder engagement, interpersonal, and communication skills. • Ability to influence and build relationships across all levels of the organization. • Experience working in Agile or hybrid project delivery environments. • Strong problem-solving skills and adaptability to fast-paced, evolving change environments. • Proficiency in tools such as MS Office, Miro, Confluence, Jira, or similar. Preferred Qualifications: • Prosci, APMG, or other recognized Change Management certifications. • Experience in [industry or sector, e.g., healthcare, public sector, financial services]. • Familiarity with enterprise systems (e.g., SAP, Salesforce, ServiceNow).

Title - Oraganisational Change Manager Type - 6 month contract Location - Hybrid Bangalore Key Responsibilities: Design and implement comprehensive change management strategies and plans to support the rollout of new Salesforce capabilities and processes. Engage with stakeholders at all levels to understand their needs, surface concerns, and tailor change activities that build trust and alignment. Lead communication and engagement initiatives , including newsletters, stakeholder briefings, change impact assessments, and leadership messaging. Collaborate with training and enablement teams to develop and deliver learning programs, user guides, and onboarding experiences that ensure smooth adoption. Facilitate readiness assessments , listening sessions, and change impact workshops to assess the organizational impact and build local champions. Develop tools and frameworks to measure adoption, sentiment, and readiness , using both quantitative and qualitative methods to continuously improve. Act as a liaison between technical implementation teams and business units to ensure change impacts are understood and appropriately addressed. Partner with agile delivery teams to align change activities with delivery timelines, release plans, and business readiness checkpoints. Required Skills & Qualifications: 5+ years of experience in organizational change management , business transformation, employee engagement, or related roles. Proven experience supporting enterprise CRM transformations , ideally within a sales or customer-facing organization. Strong interpersonal and facilitation skills, with the ability to build relationships and influence without authority. Experience applying structured change methodologies (e.g., Prosci, ADKAR, Kotter) in fast-paced, global environments. Excellent written and verbal communication skills, including the ability to craft clear, engaging, and tailored messages for diverse audiences. Demonstrated ability to work cross-functionally with business leaders, sales teams, and technical stakeholders. Nice-to-Have Qualifications: Exposure to Salesforce Sales Cloud or similar CRM platforms (Highly preferred) Experience supporting sales enablement or go-to-market functions . Familiarity with digital adoption platforms such as WalkMe , Whatfix , or Salesforce In-App Guidance. Change management or project management certifications (e.g., Prosci, PMP). Understanding of Red Hat’s open-source culture , collaborative working model, and product portfolio.

Sr. OCM Lead Consultant Job Title: OCM Lead Consultant Job Summary: The OCM Lead is responsible for the change management and training activities associated with an enterprise-wide transformation for our clients that may include ERP/HRIS implementation and/or managing transitions. T Key Responsibilities Develop and implement a structured change management plan covering change management, training, and communications to ensure consistency in adopting change across the organization. Identify potential points of resistance to change and develop strategies to reduce resistance, addressing doubts and uncertainties to foster positive acceptance of change. Create specific change management plans for training and orientation of employees, leading to minimal resistance and maximum utilization of new initiatives. Strong ability to conduct change impact analysis in order to tailor change interventions for stakeholder groups that require assistance in adopting future new ways of working Lead and develop stakeholder maps to understand client audience landscape in a coherent fashion Mobilize and activate change agent networks as required for accelerating adoption of new transformations for clients experiencing high impact and high volume of change Ability to scale and pivot as needed to maintain dynamic organizational change strategy execution Develop a role-based training plan using a proven content development approach. Collaborate with client resources to develop detailed training schedules and participant lists, and work closely with the Training/Learning lead to develop a feasible training plan. Monitor and provide frequent status updates on change management and training activities. Experience working in global teams, with offshore (India) team members as well as global client stakeholders is preferred Accountable for a large scale OCM team comprising of junior and mid/senior level consultants Ability to reference best practices in Change Management, and include techniques, tactics and interventions as needed in Change Strategies, integrating communications and training plans to provide a holistic end user experience for clients experiencing high impacts from transformations Requirements 5-10 years of change management experience, preferably with large-scale organizational change efforts. Digital Transformation implementations experience is a plus. A solid understanding of how people go through change and the change process. Experience with ADKAR and PROSCI certification is a plus. CCMP credentials is nice to have. Understanding of phases and project management approaches of a software implementation project lifecycle, including SDLC, waterfall, Agile Exceptional written and verbal communication skills, along with excellent active listening skills. Strong analytic, problem-solving, and decision-making skills. Ability to work effectively at all levels in an organization and work with and through others. Ability to influence others and move toward a common vision or goal

Position: OCM Change Manager Location: Pan India Experience: 12–15 years Domain: Retail Company Overview HCL Technologies is a global leader in IT services and digital transformation, partnering with enterprises to engineer innovative solutions for the digital era. Our Retail practice helps top retailers worldwide reimagine customer engagement, optimize operations, and accelerate growth through cutting‑edge technology. Role Overview As an OCM (Organizational Change Management) Change Manager in our Retail domain, you will be responsible for planning and executing change management strategies that drive adoption of new processes, technologies, and ways of working. You will partner closely with business leaders, project teams, and HR to ensure seamless transitions and sustained benefits realization across large‑scale retail initiatives. Key Responsibilities • Change Strategy & Planning: Develop comprehensive OCM strategies and roadmaps aligned to project goals, covering stakeholder analysis, communication, training, and resistance management. • Stakeholder Engagement: Identify and map key stakeholders (executive sponsors, business users, support teams); build strong relationships to secure buy‑in and champion advocacy. • Impact & Readiness Assessments: Conduct change impact analyses and organizational readiness assessments to tailor interventions and prioritize efforts. • Communications Management: Design and execute targeted communication plans—newsletters, intranet updates, town halls—to keep stakeholders informed and engaged. • Training & Enablement: Partner with Learning & Development to develop curricula, job aids, e‑learning modules, and instructor‑led workshops that equip users with new skills and processes. • Resistance & Reinforcement: Anticipate and address resistance through coaching, focus groups, and feedback loops; establish reinforcement mechanisms (surveys, scorecards, recognition programs) to sustain change. • Metrics & Reporting: Define and track OCM KPIs (adoption rates, training completion, stakeholder sentiment) to measure progress and course‑correct as needed. • Governance & Best Practices: Establish change governance forums, templates, and playbooks; share lessons learned and promote a culture of continuous improvement. Required Qualifications & Skills • 15–18 years of experience in organizational change management, with at least 5 years leading OCM for large retail transformations. • Deep understanding of retail operations (store operations, supply chain, merchandising, loyalty programs) and associated technology rollouts. • Proven expertise with OCM frameworks and methodologies (Prosci ADKAR, Kotter’s 8‑Step, Lewin’s Change Model). • Strong stakeholder‑management skills, with experience influencing senior executives and cross‑functional teams. • Excellent written and verbal communication skills; able to craft compelling messages for diverse audiences. • Experience designing and delivering training programs and change workshops. • Analytical mindset with ability to define metrics, collect feedback, and report on change effectiveness. • Familiarity with change management tools (e.g., WalkMe, SharePoint, SuccessFactors) and project management practices. Preferred Qualifications • Prosci Change Management Certification or equivalent. • Experience with agile transformations and scaled‑agile frameworks (SAFe). • Background in digital adoption platforms and analytics. • Master’s degree in Organizational Psychology, Change Management, Business Administration, or related field. Education • Bachelor’s degree in Business Administration, Human Resources, Organizational Psychology, or related discipline (Master’s preferred). Behavioral Competencies • Influence & Collaboration: Build consensus and foster partnerships across business, IT, and HR teams. • Strategic Thinking: Anticipate change impacts and align OCM activities with long‑term business objectives. • Adaptability: Navigate ambiguity and adjust plans in a fast‑paced, dynamic retail environment. • Empathy & Resilience: Understand stakeholder perspectives, manage resistance, and maintain momentum. • Continuous Improvement: Drive innovation in change practices and share best practices across the organization. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. This Analyst role is for the Systems Change Office within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. This role is responsible for driving Change Management activities which includes driving the definition, gathering, exploration, analysis, and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms. This role will support the ownership of the Change Management Policy for regulatory reporting automation, including but not limited to documenting, understanding, and defining the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Supplemental documentation will evidence changes from initiation, review, and approval to the implementation of the change. The Change Management team oversees key processes that support new data and regulatory requirements that introduce change into our regulatory reporting automation and financial systems landscape, coordinating and orchestrating these across Controllership Product Owners, Report / Business Owners and Technology teams to determine changes to the maintenance and update of the data solutions (e.g., manual, static and reference tables) with the highest degree of confidence of the data flow and data system requirements or the deactivation / decommission of financial data systems. How will you make an impact in this role? Help d rive the Finance-Controllership Regulatory Reporting Automation system change management and Program Governance of Finance Modernization data requirements. Drive compliance of the Change Management framework for regulatory reporting automation that defin es the core strategy that includ es mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Drive the Change Management process by conducting thorough impact analysis and identifying the stakeh olders involved . Ensure s upplemental documentation is acquired that will evidence changes from initiation, review, and approval to the implementation of the change ( in line with Project Guardian e.g., policies / procedures / framework). Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately . Familiar with Change Management Lifecycle . Assist with internal/external audit by collecting relevant artifacts. Minimum Qualifications Degree in Finance/Accounting and/or Information Technologies . 3 years of work experience with Change Management /Project Management. Experience in Agile delivery concepts or other project management methodologies. Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders . Self-motivated and proactive, ability to manage multiple assignments and projects concurrently, meet/exceed critical deadlines, delivering high quality service with passion and exceeding expectations . A self-starter, proactive team player with e xcellent relationship building and collaboration skills , facilitating a network of strong relationships across the organization . Knowledgeable in development methodologies, using tools such as SQL, to drive understanding of the system functionality and expected automation results. Preferred Qualifications SQL and data analysis experience. Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations. Communication Management/ proficiency with PowerPoint Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc. Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDC We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job –The OCM SME is responsible for the change management and training activities associated with an enterprise-wide transformation for our clients that may include ERP/HRIS implementation and/or managing transitions. This role focuses on the people side of change, including changes to business processes, systems and technology, job roles, and organizational structures. The primary goal is to develop and execute change management plans that minimize employee resistance and maximize engagement, driving faster adoption and higher proficiency in the changes impacting employees to achieve business results. Job Title - Associate Director-Organizational Change Management/SME Location: Pune, Mumbai, Bangalore, Noida, Hyderabad, Chennai Educational Background: Bachelor's degree in Computer Science, Information Technology, or related field. Shift- US/ UK Shift Key Responsibilities: Develop and implement a structured change management plan covering change management, training, and communications to ensure consistency in adopting change across the organization. Identify potential points of resistance to change and develop strategies to reduce resistance, addressing doubts and uncertainties to foster positive acceptance of change. Create specific change management plans for training and orientation of employees, leading to minimal resistance and maximum utilization of new initiatives. Strong ability to conduct change impact analysis in order to tailor change interventions for stakeholder groups that require assistance in adopting future new ways of working Lead and develop stakeholder maps to understand client audience landscape in a coherent fashion Mobilize and activate change agent networks as required for accelerating adoption of new transformations for clients experiencing high impact and high volume of change Ability to scale and pivot as needed to maintain dynamic organizational change strategy execution Develop a role-based training plan using a proven content development approach. Collaborate with client resources to develop detailed training schedules and participant lists, and work closely with the Training/Learning lead to develop a feasible training plan. Monitor and provide frequent status updates on change management and training activities. Experience working in global teams, with offshore (India) team members as well as global client stakeholders is preferred Accountable for a large scale OCM team comprising of junior and mid/senior level consultants Ability to reference best practices in Change Management, and include techniques, tactics and interventions as needed in Change Strategies, integrating communications and training plans to provide a holistic end user experience for clients experiencing high impacts from transformations Requirements: 6-12 years of change management experience, preferably with large-scale organizational change efforts. Digital Transformation implementations experience is a plus. A solid understanding of how people go through change and the change process. Experience with ADKAR and PROSCI certification is a plus. CCMP credentials is nice to have. Understanding of phases and project management approaches of a software implementation project lifecycle, including SDLC, waterfall, Agile Exceptional written and verbal communication skills, along with excellent active listening skills. Strong analytic, problem-solving, and decision-making skills. Ability to work effectively at all levels in an organization and work with and through others. Ability to influence others and move toward a common vision or goal Show more Show less

Qualifications & Experience Bachelor’s degree in Business, Engineering, Computer Science, or HR (Advanced degree preferred) 6+ years of relevant experience in Change Management, ideally in a consulting role SAP S/4HANA or Oracle ERP project experience, especially in Supply Chain, Procurement, Logistics, or Manufacturing Change Management Certification (e.g., Prosci) is a strong plus Experience in sectors like Automotive, Engineering, Pharma, CPG, Retail, Oil & Gas, Hi-Tech, or Semiconductors preferred Strong understanding of SDLC and business processes Role Overview The Change Management Consultant will ensure the successful adoption of new processes, technologies, and systems by driving the people-side of change in ERP implementations. The role demands high collaboration with stakeholders, excellent communication, and the ability to coach, guide, and align teams toward shared transformation goals. Key Responsibilities Lead and apply structured change management methodologies and tools (e.g., ADKAR/Prosci) Design and implement change management strategies that drive adoption and minimize resistance Develop change plans: Communication, Sponsor Roadmap, Coaching, Training, Resistance Management Conduct change impact and readiness assessments Support communication efforts: strategy, messaging, delivery Support and coordinate training design and execution Coach leaders and managers to drive transformation Align change initiatives with project goals and timelines Track and manage issues, risks, and resistance Define success metrics and monitor change adoption Manage stakeholders and support organizational design transitions Collaborate with cross-functional project teams and SMEs Technical & Domain Expertise Experience in SAP or Oracle ERP projects (SDLC knowledge) Understanding of Procurement, Supply Chain, Analytics, or Logistics processes Strong domain exposure to industries like Automotive, Engineering, Pharma, Retail, or Oil & Gas Familiarity with project lifecycle phases and tools Strong analytical, problem-solving, and documentation skills Soft Skills Strong verbal and written communication skills Active listener with excellent interpersonal skills Ability to influence and work across organizational levels Team player with resilience and adaptability Organized, strategic, and detail-oriented Demonstrates Mahindra RISE values: Accepting No Limits Driving Positive Change Alternative Thinking Skills: organizational design,communication,sap,oracle erp,s4hana,sap s/4hana,coaching,change management,problem-solving,stakeholder management,interpersonal skills,analytical skills,ocm Show more Show less

Sr. OCM Lead Consultant Job Title: OCM Lead Consultant Job Summary: The OCM Lead is responsible for the change management and training activities associated with an enterprise-wide transformation for our clients that may include ERP/HRIS implementation and/or managing transitions. T Key Responsibilities Develop and implement a structured change management plan covering change management, training, and communications to ensure consistency in adopting change across the organization. Identify potential points of resistance to change and develop strategies to reduce resistance, addressing doubts and uncertainties to foster positive acceptance of change. Create specific change management plans for training and orientation of employees, leading to minimal resistance and maximum utilization of new initiatives. Strong ability to conduct change impact analysis in order to tailor change interventions for stakeholder groups that require assistance in adopting future new ways of working Lead and develop stakeholder maps to understand client audience landscape in a coherent fashion Mobilize and activate change agent networks as required for accelerating adoption of new transformations for clients experiencing high impact and high volume of change Ability to scale and pivot as needed to maintain dynamic organizational change strategy execution Develop a role-based training plan using a proven content development approach. Collaborate with client resources to develop detailed training schedules and participant lists, and work closely with the Training/Learning lead to develop a feasible training plan. Monitor and provide frequent status updates on change management and training activities. Experience working in global teams, with offshore (India) team members as well as global client stakeholders is preferred Accountable for a large scale OCM team comprising of junior and mid/senior level consultants Ability to reference best practices in Change Management, and include techniques, tactics and interventions as needed in Change Strategies, integrating communications and training plans to provide a holistic end user experience for clients experiencing high impacts from transformations Requirements 5-10 years of change management experience, preferably with large-scale organizational change efforts. Digital Transformation implementations experience is a plus. A solid understanding of how people go through change and the change process. Experience with ADKAR and PROSCI certification is a plus. CCMP credentials is nice to have. Understanding of phases and project management approaches of a software implementation project lifecycle, including SDLC, waterfall, Agile Exceptional written and verbal communication skills, along with excellent active listening skills. Strong analytic, problem-solving, and decision-making skills. Ability to work effectively at all levels in an organization and work with and through others. Ability to influence others and move toward a common vision or goal Show more Show less

Job Title: Specialist - Change Management Location: Hyderabad About The Job Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management). GTMC will also collaborate closely with Digital to provide consistent tools. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Specialist - Change Management, within our Hyderabad Hub, you'll be responsible for supporting the team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization. Main Responsibilities The overall purpose and main responsibilities are listed below: The change management specialist will be responsible for planning, executing, and evaluating the change initiatives related to the Omnichannel pillar/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition. Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint. Support in performing continuous analysis and identification of the change impacts, risks, and gaps/opportunities Support in development and execution of change management strategy to maximize adoption and minimize resistance during key strategic transitions Support in communicating (planner/communication materials/emailers/newsletters/Viva Engage posts etc.) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture Provide community management support (for PromoMats/CRM/SFMC/and other relevant communities) - providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc. Support Omnichannel/GTMC townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc.) Design and deliver effective training programs to raise awareness, build buy-in, and enhance the skills and capabilities Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation Collaborate with the Omnichannel training specialists for training services/curriculums throughout the transition phase and post- transition Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets Support Hub strategy aligned with global business priorities, focusing on Omnichannel operations, campaign orchestration, and enablement via continuous feedback loop to optimize customer experience Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation) To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects People : (1) Work with cross-functional Omnichannel teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars – with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements Performance : (1) Oversee change management programmes; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management community support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide Process : (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Omnichannel; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program Stakeholder : (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub) to identify communication needs (2) Liaise with cross-functional Omnichannel teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation About You Experience: 3-5 years of experience in medico-marketing/medical/commercial/Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 1-2 years of experience in change management, leading and managing complex and large-scale change initiatives (global business transformation environment, within GBS Shared Services industry and/or BPO Services) Soft and Technical skills:: Stakeholder management; strong communication & interpersonal skills with the ability to influence and persuade diverse audiences; ability to work independently and within a team environment; skilled in explaining complex concepts and processes in a clear and concise manner.Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe Certification in change management methodologies, such as Prosci, ADKAR, or Kotter is desirable Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable Education: Bachelor’s degree in communication, marketing, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable Languages: Excellent knowledge of English language (spoken and written) Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! null Show more Show less

Job Title: Specialist - Change Management Location: Hyderabad About the job Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management). GTMC will also collaborate closely with Digital to provide consistent tools. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Specialist - Change Management, within our Hyderabad Hub, you'll be responsible for supporting the team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization. Main responsibilities: The overall purpose and main responsibilities are listed below: The change management specialist will be responsible for planning, executing, and evaluating the change initiatives related to the Omnichannel pillar/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition. Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint. Support in performing continuous analysis and identification of the change impacts, risks, and gaps/opportunities Support in development and execution of change management strategy to maximize adoption and minimize resistance during key strategic transitions Support in communicating (planner/communication materials/emailers/newsletters/Viva Engage posts etc.) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture Provide community management support (for PromoMats/CRM/SFMC/and other relevant communities) - providing program updates, Progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc. Support Omnichannel/GTMC townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc.) Design and deliver effective training programs to raise awareness, build buy-in, and enhance the skills and capabilities Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation Collaborate with the Omnichannel training specialists for training services/curriculums throughout the transition phase and post- transition Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets Support Hub strategy aligned with global business priorities, focusing on Omnichannel operations, campaign orchestration, and enablement via continuous feedback loop to optimize customer experience Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation) To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects People : (1) Work with cross-functional Omnichannel teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars – with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements Performance : (1) Oversee change management programmes; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management community support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide Process : (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Omnichannel; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program Stakeholder : (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub) to identify communication needs (2) Liaise with cross-functional Omnichannel teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation About you Experience : 3-5 years of experience in medico-marketing/medical/commercial/Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 1-2 years of experience in change management, leading and managing complex and large-scale change initiatives (global business transformation environment, within GBS Shared Services industry and/or BPO Services) Soft and Technical skills :: Stakeholder management; strong communication & interpersonal skills with the ability to influence and persuade diverse audiences; ability to work independently and within a team environment; skilled in explaining complex concepts and processes in a clear and concise manner.Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe Certification in change management methodologies, such as Prosci, ADKAR, or Kotter is desirable Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable Education : Bachelor’s degree in communication, marketing, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable Languages : Excellent knowledge of English language (spoken and written) Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results Pursue progress, discover Extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Director - Global Value & Access (GV&A) Amgen India Leader What you will do We are seeking a strategic and execution-focused GV&A Amgen India Leader to play a critical leadership role in the growth and evolution of our Innovation Center. In this vital role you will be responsible for building new functional capabilities, transitioning existing work, and insourcing work from external vendors to drive operational excellence, cost efficiency, and innovation. This role is part of the Global HEOR Leadership Team. Lead Capability Design and Stand-Up Define and execute a phased roadmap to establish new functional capabilities within the innovation center across Value & Access or other relevant business areas. Partner with global functional leaders to assess current state operations, identify transition candidates, and co-design future-state workflows. Manage Work Transition and Insourcing Develop and oversee transition plans to migrate work from internal global teams to the innovation center with minimal disruption. Lead the insourcing of services currently delivered by external vendors, ensuring appropriate knowledge transfer, risk mitigation, and operational readiness. Build and Develop High-Performing Teams Hire, onboard, and develop talent required to deliver on newly created capabilities. Instill a culture of collaboration, continuous improvement, and accountability within the innovation center team. Drive Cross-Functional Engagement and Alignment Act as a key liaison between the innovation center and business units globally, ensuring alignment on goals, processes, and success measures. Facilitate stakeholder alignment across regions and functions to support smooth transitions and integration of new ways of working. Monitor Progress and Optimize Delivery Track key performance metrics and transformation milestones, regularly reporting progress to senior leadership. Identify and resolve roadblocks, process gaps, and resourcing needs as part of continuous improvement efforts. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will be a skilled change agent with deep experience in Value and Access as well as HEOR, organizational transformation, capability development, and cross-functional collaboration. This role offers the opportunity to help shape the future operating model of a high-impact global organization. Basic Qualifications & Experience: Doctorate degree in Business, Operations, Health Economics or Life Sciences and 4 years of experience as V&A leader, having worked across HEOR, pricing and access strategy, either in life sciences or consulting OR, Masters degree in Business, Operations, Health Economics or Life Sciences and 14 to 16 years of experience as V&A leader, having worked across HEOR, pricing and access strategy, either in life sciences or consulting OR, Bachelors degree in Business, Operations, Health Economics or Life Sciences and 16 to 18 years of experience as V&A leader, having worked across HEOR, pricing and access strategy, either in life sciences or consulting. Proven experience in standing up new teams, managing, and retaining talent in India Demonstrated success in managing complex transitions, including work insourcing and internal capability shifts. Strong leadership, stakeholder management, and communication skills. Ability to thrive in a fast-paced, ambiguous environment and drive clarity through structured problem-solving. Excellent English oral and written communication Comfortable working in a global team across time zones and cultures. Preferred Experience Prior experience working in or with a global innovation or shared services center. Knowledge of change management principles and tools (e.g. Prosci, ADKAR).

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Quality Compliance Manager – Process Excellence, Continuous Improvement & Innovation What You Will Do Let’s do this. Let’s change the world. l The Quality Compliance Manager is a global role and part of the Continuous Improvement & Innovation team for the R&D Quality Organization. This role will support processes and efforts related to continuous improvement and change management. They will be a vital part of Amgen's Quality Management System, providing expert support to create and manage R&D controlled processes aimed at continuous improvement through the application of standard methodologies (Lean, DMAIC, Six Sigma). The Quality Compliance Manager will contribute to implementing strategies and providing leadership to ensure excellence in R&D Quality Processes. As an integral team member working globally with Business Process Owners to ensure compliance with regulations and other requirements. This individual will be part of supporting the digital quality management system (DQMS) as an SME to support new and the core processes managed in Quality. Roles & Responsibilities: This role will work both independently and in a team environment to foster collaborative relationships with R&D and OCMO to assess the current state of quality, identify potential quality risks, and explore innovative strategies for enhancing the Quality Management System (QMS) in a fast-paced R&D setting. they will also be responsible for any innovative, process excellence strategy activities. Design, implement, and/or support proactive, comprehensive, risk-based quality improvement strategies for R&D, OCMO, and R&D Quality through established processes and methodologies (Lean, DMAIC, Six Sigma, Kaizen, Quality by Design, etc.). Supervise improvement initiatives for R&D Quality informed by insights from Amgen's quality system, including audits/inspection findings, deviations, and quality trend analyses. Serves as a cornerstone of quality and innovative approaches to enhance the QMS within an agile R&D environment. Lead Organizational Change Management (OCM) initiatives for projects spearheaded by R&D Quality. Provide input and technical expertise to establish, implement, maintain, and adapt continuous improvement methodologies, for example Six Sigma, Lean, Kaizen and ADKAR. Assist OCM strategies for initiatives driven by Operations and R&D/OCMO that may affect the R&D Quality Organization. Provide quality expertise and guidance to R&D functions and business process owners to ensure comprehensive, clear, and well-managed organizational changes Partner with process owners, training leadership, and business process management to implement robust communication strategies and training Manage, organize and analyze data through different systems, tools, or platforms, including Excel and Smartsheet What We Expect Of You Basic Qualifications and Experience: Master’s degree with 4-6 years of Pharma and Biotech R&D or commercial manufacturing Quality experience. Continuous Improvement/Change Management experience is preferred Bachelor’s degree and 6-8 years of Pharma and Biotech R&D or commercial manufacturing Quality experience. Continuous Improvement/Change Management experience is preferred. Diploma Degree and 10-12 years of Pharma and Biotech R&D or commercial manufacturing Quality experience. Continuous Improvement/Change Management experience is preferred. Functional Skills: Must-Have Skills: Exceptional attention to detail and accuracy in all deliverables. Ability to work independently and proactively in a fast-paced environment. Proficiency in Smartsheet, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Teams, WebEx) Good-to-Have Skills: Familiarity with project management tools and methodologies. Knowledge of GCP, GLP and/or GPvP. Experience working in a multinational environment with global teams. Soft Skills: Excellent verbal and written communication skills. High degree of professionalism and interpersonal skills. Strong problem-solving abilities and adaptability to changing priorities. Collaborative attitude and ability to build positive relationships across diverse teams. Resilience, discretion, and the ability to thrive under pressure Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Show more Show less

Job Summary: The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company’s long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact. Key Responsibilities: Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies. Develop and implement a comprehensive business transformation strategy that aligns with the company’s objectives and operational priorities. Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness. Oversee the adoption of digital technologies, automation, and data-driven decision-making to enhance operational capabilities. Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success. Roll out predictive analysis capability through data analysis and business intelligence. Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery. Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels. Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization’s performance indicators and quality standards. Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs. Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success. Identify potential risks and develop mitigation strategies to ensure smooth project execution. Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile. Manage budgets, resources, and timelines for multiple transformation initiatives. Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture. Qualifications & Experience: A degree or higher in Business, Management, or a related field, or equivalent experience. 10+ years of experience in business transformation, operational strategy, or process improvement within financial services. Proven senior experience in leading and successfully delivering transformation change in an operational context. Strong knowledge of digital transformation, automation technologies, data analysis, and business intelligence. Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience. Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services. Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent. Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage. Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks. Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels. Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions. Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization’s performance indicators and quality standards. Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer-focused culture. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Consulting to join our team and break out of the hierarchy to rewrite the rules for what comes next. As an Learning Consulting at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy. Responsibilities: Lead the development and execution of the overall OCM training strategy in alignment with the broader OCM approach and client objectives. Oversee the analysis of training needs arising from organizational changes and transformation initiatives, collaborating with OCM Consultants and client stakeholders. Define learning objectives and design comprehensive training programs that support user adoption and proficiency. Manage the end-to-end development of engaging training materials across various modalities, including instructor-led, virtual, blended learning, and self-paced e-learning. Provide expert guidance and mentorship to Training Analysts in the design and development of training content, including online courseware using tools such as Adobe Captivate, Articulate Storyline, and Rise. Strategically manage the Learning Management System (LMS), ensuring effective course deployment, user management, tracking, and reporting capabilities. Develop and manage training plans, schedules, and resource allocation to ensure timely and effective delivery. Facilitate train-the-trainer sessions and provide guidance to client training resources as needed. Establish and maintain strong relationships with client training teams and subject matter experts. Oversee the collection and analysis of training feedback and metrics to evaluate program effectiveness and identify areas for improvement. Drive continuous improvement of training methodologies, tools, and processes within the OCM practice. Contribute to the development of proposals and client presentations related to training strategy and delivery. Manage vendor relationships related to training development and delivery (e.g., e-learning development partners). Ensure training deliverables adhere to project governance and quality standards. Identify and mitigate potential risks and issues related to training delivery. Your Future at Kyndryl As an Learning Consulting at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field. 7+ years of progressive experience in training development and delivery, with a focus on organizational change management initiatives. Proven experience in leading the design and development of comprehensive training programs across various modalities. Deep understanding of instructional design principles, adult learning theories, and evaluation methodologies (Kirkpatrick Model, etc.). Expertise in developing interactive and engaging online courseware using industry-standard tools such as Adobe Captivate/ Articulate Storyline/ Rise, and similar platforms. Extensive experience in the strategic management and administration of Learning Management Systems (LMS). Strong project management skills with the ability to manage multiple projects and deadlines effectively. Excellent communication 1 (written and verbal), presentation, and facilitation skills. Strong leadership, coaching, and mentoring abilities. Ability to build strong relationships with clients and stakeholders at all levels. Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel). Preferred Technical and Professional Experience Master's degree in Instructional Design, Educational Technology, or a related field. Relevant certifications in training and development (e.g., CPTD, ATD Master Trainer). Experience with video production and multimedia development. Knowledge of change management methodologies (e.g., Prosci ADKAR). Experience in a consulting environment. Experience with data analytics and reporting related to training effectiveness. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Proactively identifies client needs, anticipates challenges, and acts pragmatically and flexibly. Collaborates with team members to design, develop, and deliver OD interventions, leadership and professional development solutions. Works with Oracle’s senior leaders to implement change, consulting on organization development practices including talent management, team effectiveness, leadership and professional development, and acquisition integration. Consults with leaders on implementing Oracle’s talent management practices. Acts in partnership with human resources professionals to develop joint plans and proposals. Uses a well-rounded knowledge of business to accelerate integration of acquired employees and organizations. Aligns organizational change plans and proposals to Oracle’s strategy. Develop and maintain effective relationships with internal and external partners. Lead the development of collateral materials for OTD initiatives. May train and mentor other team members. Have project lead role. May perform other duties as assigned. Key Responsibilities Lead large-scale OD interventions aligned with business strategy, including change management, culture transformation, talent & performance management, leadership development, and organizational design. Partner with senior business leaders and HR Business partners to assess organizational effectiveness and recommend interventions. Design and facilitate leadership development programs, succession planning, and talent strategies across technical and business functions. Conduct organization-wide diagnostics using latest tools and frameworks to assess culture, change, engagement, and performance. Develop and implement frameworks for team effectiveness, employee engagement, and continuous learning. Coach leaders and teams to build OD capability and enhance change agility. Analyze key people metrics and leverage data analytics to measure the impact of OD interventions. Facilitate executive offsites, strategic planning sessions, and cross-functional collaboration workshops. Qualifications & Experience 15+ years of progressive experience in Organizational Development, with a strong focus on IT, software, or technology-driven environments. Proven track record of leading OD programs in complex, matrixed, and global IT organizations. Advanced knowledge of OD theories, behavioral science, and agile/hybrid workforce practices. Demonstrated ability to influence senior leaders and manage high-stakes stakeholder relationships. Expertise in coaching, facilitation, and learning design. Strong experience with change management methodologies such as Kotter, Prosci, or ADKAR. Excellent analytical, communication, and consultative skills. Master's degree/ MBA in Organizational Development, Human Resources, or related field Preferred Skills Familiarity with tools like Hogan, MBTI, LPI, or other psychometric instruments. Exposure to digital OD practices, including virtual collaboration tools and AI-driven HR analytics. Experience working across geographies and cultures in global delivery models. Strong business acumen and understanding of IT industry dynamics, including Agile, DevOps, and product development mindsets.

Job Title: Senior Specialist – Change Management Location: Hyderabad About The Job Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management). GTMC will also collaborate closely with Digital to provide consistent tools. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Senior Specialist - Change Management, within our Hyderabad Hub, you'll be responsible for supporting the team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization. Main Responsibilities The overall purpose and main responsibilities are listed below: The Senior Specialist - Change Management will be responsible for planning, executing, and evaluating the change initiatives related to the Omnichannel pillar/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition. Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint. Guide the team and perform continuous analysis and identification of the change impacts, risks, and gaps/opportunities Collaborate with Manager/Lead/Head in development and execution of change management strategy to maximize adoption and minimize resistance during key strategic transitions Actively contribute to creation of planner/communication materials/emailers/newsletters/Viva Engage posts etc.) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture Provide community management support (for PromoMats/CRM/SFMC/and other relevant communities) - providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc. Drive Omnichannel/GTMC townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc.) Review/supervise design and delivery of effective training programs to raise awareness, build buy-in, and enhance the skills and capabilities Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation Collaborate with the Omnichannel training specialists for training services/curriculums throughout the transition phase and post- transition Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets Support Hub strategy aligned with global business priorities, focusing on Omnichannel operations, campaign orchestration, and enablement via continuous feedback loop to optimize customer experience Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation) To evaluate post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects People : (1) Work with cross-functional Omnichannel teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars – with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements Performance : (1) Oversee change management programmes; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management community support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide Process : (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Omnichannel; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program Stakeholder : (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub) to identify communication needs (2) Liaise with cross-functional Omnichannel teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation About You Experience: 5-8 years of experience in medico-marketing/medical/commercial/Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 2-3 years of experience in change management, leading and managing complex and large-scale change initiatives (global business transformation environment, within GBS Shared Services industry and/or BPO Services) Soft and Technical Skills: Stakeholder management; strong communication & interpersonal skills with the ability to influence and persuade diverse audiences; ability to work independently and within a team environment; skilled in explaining complex concepts and processes in a clear and concise manner Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe)Certification in change management methodologies, such as Prosci, ADKAR, or Kotter is desirable Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable Education: Bachelor’s degree in communication, marketing, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable Languages: Excellent knowledge of English language (spoken and written) Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful result Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! null Show more Show less

Job Description About the Role We are seeking a collaborative and strategic Director of Change Management to lead enterprise and cross-BU change initiatives. This role is responsible for planning, coordinating, and executing change management strategies that enable smooth transitions across people, processes, and systems—particularly those involving multi-BU alignment or centralized GSS functions. The ideal candidate combines strong change leadership with a mindset for continuous improvement and operational efficiency. Key Responsibilities Enterprise & Cross-BU Change Leadership Lead end-to-end change management for centralized and multi-BU initiatives across GSS and operational functions. Partner with business units, GSS leaders, and project sponsors to design and execute change strategies that drive adoption and minimize disruption. Ensure alignment of change efforts across impacted groups and functions. Change Planning & Execution Develop and implement structured change management plans including stakeholder analysis, communication planning, training, adoption tracking, and risk mitigation. Establish governance and cadence for change-related reporting, escalation, and decision-making. Coordinate with project management teams to embed change management into broader project plans and timelines. Stakeholder Engagement & Communication Identify and engage key stakeholders across BUs, functions, and leadership levels. Create targeted communication strategies to articulate the “why,” “what,” and “how” of change efforts. Facilitate feedback loops to ensure stakeholder concerns and adoption barriers are addressed in real time. Efficiency & Optimization Focus Identify inefficiencies, duplication, and misaligned efforts across BUs and shared services. Recommend and implement process or structural improvements that increase agility, scalability, or cost-effectiveness. Track post-implementation impacts to measure ROI and sustained adoption. Capability Building & Tools Promote a consistent, structured approach to change management across Argano. Provide tools, templates, and coaching to project teams and business leaders to build internal change capability. Act as a center of excellence for change leadership across the organization. Qualifications 10+ years of progressive experience in change management, business transformation, or operations within a complex, matrixed organization. Bachelor's degree required; advanced degree or change management certification preferred (e.g., CCMP, Prosci). Proven track record leading enterprise-wide or cross-functional change initiatives, ideally involving shared services and multiple business units. Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) and experience embedding change into project lifecycles. Exceptional stakeholder engagement, facilitation, and communication skills across all organizational levels. Demonstrated ability to identify operational inefficiencies and drive process improvements that enhance scalability and performance. Experience aligning diverse stakeholders and managing resistance in fast-paced, dynamic environments. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less

Job Description Proactively identifies client needs, anticipates challenges, and acts pragmatically and flexibly. Collaborates with team members to design, develop, and deliver OD interventions, leadership and professional development solutions. Works with Oracle’s senior leaders to implement change, consulting on organization development practices including talent management, team effectiveness, leadership and professional development, and acquisition integration. Consults with leaders on implementing Oracle’s talent management practices. Acts in partnership with human resources professionals to develop joint plans and proposals. Uses a well-rounded knowledge of business to accelerate integration of acquired employees and organizations. Aligns organizational change plans and proposals to Oracle’s strategy. Develop and maintain effective relationships with internal and external partners. Lead the development of collateral materials for OTD initiatives. May train and mentor other team members. Have project lead role. May perform other duties as assigned. Responsibilities Key Responsibilities Lead large-scale OD interventions aligned with business strategy, including change management, culture transformation, talent & performance management, leadership development, and organizational design. Partner with senior business leaders and HR Business partners to assess organizational effectiveness and recommend interventions. Design and facilitate leadership development programs, succession planning, and talent strategies across technical and business functions. Conduct organization-wide diagnostics using latest tools and frameworks to assess culture, change, engagement, and performance. Develop and implement frameworks for team effectiveness, employee engagement, and continuous learning. Coach leaders and teams to build OD capability and enhance change agility. Analyze key people metrics and leverage data analytics to measure the impact of OD interventions. Facilitate executive offsites, strategic planning sessions, and cross-functional collaboration workshops. Qualifications & Experience 15+ years of progressive experience in Organizational Development, with a strong focus on IT, software, or technology-driven environments. Proven track record of leading OD programs in complex, matrixed, and global IT organizations. Advanced knowledge of OD theories, behavioral science, and agile/hybrid workforce practices. Demonstrated ability to influence senior leaders and manage high-stakes stakeholder relationships. Expertise in coaching, facilitation, and learning design. Strong experience with change management methodologies such as Kotter, Prosci, or ADKAR. Excellent analytical, communication, and consultative skills. Master's degree/ MBA in Organizational Development, Human Resources, or related field Preferred Skills Familiarity with tools like Hogan, MBTI, LPI, or other psychometric instruments. Exposure to digital OD practices, including virtual collaboration tools and AI-driven HR analytics. Experience working across geographies and cultures in global delivery models. Strong business acumen and understanding of IT industry dynamics, including Agile, DevOps, and product development mindsets. Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Title: Senior Specialist – Change Management Location: Hyderabad About the job Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management). GTMC will also collaborate closely with Digital to provide consistent tools. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Senior Specialist - Change Management, within our Hyderabad Hub, you'll be responsible for supporting the team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization. Main responsibilities: The overall purpose and main responsibilities are listed below: The Senior Specialist - Change Management will be responsible for planning, executing, and evaluating the change initiatives related to the Omnichannel pillar/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition. Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint. Guide the team and perform continuous analysis and identification of the change impacts, risks, and gaps/opportunities Collaborate with Manager/Lead/Head in development and execution of change management strategy to maximize adoption and minimize resistance during key strategic transitions Actively contribute to creation of planner/communication materials/emailers/newsletters/Viva Engage posts etc.) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture Provide community management support (for PromoMats/CRM/SFMC/and other relevant communities) - providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc. Drive Omnichannel/GTMC townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc.) Review/supervise design and delivery of effective training programs to raise awareness, build buy-in, and enhance the skills and capabilities Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation Collaborate with the Omnichannel training specialists for training services/curriculums throughout the transition phase and post- transition Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets Support Hub strategy aligned with global business priorities, focusing on Omnichannel operations, campaign orchestration, and enablement via continuous feedback loop to optimize customer experience Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation) To evaluate post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects People : (1) Work with cross-functional Omnichannel teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars – with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements Performance : (1) Oversee change management programmes; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management community support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide Process : (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Omnichannel; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program Stakeholder : (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub) to identify communication needs (2) Liaise with cross-functional Omnichannel teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation About you Experience : 5-8 years of experience in medico-marketing/medical/commercial/Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 2-3 years of experience in change management, leading and managing complex and large-scale change initiatives (global business transformation environment, within GBS Shared Services industry and/or BPO Services) Soft and Technical Skills: Stakeholder management; strong communication & interpersonal skills with the ability to influence and persuade diverse audiences; ability to work independently and within a team environment; skilled in explaining complex concepts and processes in a clear and concise manner Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe)Certification in change management methodologies, such as Prosci, ADKAR, or Kotter is desirable Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable Education : Bachelor’s degree in communication, marketing, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable Languages : Excellent knowledge of English language (spoken and written) Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful result Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! null