5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

Genpact is a global professional services and solutions firm, committed to delivering outcomes that shape the future. With over 125,000 employees in more than 30 countries, we are fueled by curiosity, entrepreneurial agility, and the drive to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, propels us to serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently looking for candidates for the position of Assistant Manager, Auto Claims. In this role, you will be responsible for managing and coaching a team of claims adjusters. Your duties will include setting goals, providing feedback, conducting performance evaluations, and ensuring that all claims are processed efficiently and in compliance with relevant policies and procedures. Responsibilities: - Managing and coaching a team of claims adjusters, setting goals, providing feedback, and conducting performance evaluations. - Ensuring timely and efficient processing of all claims while adhering to relevant policies and procedures. - Developing and implementing processes to enhance claims handling and improve customer satisfaction. - Monitoring claims trends, identifying areas for improvement, and coordinating with stakeholders to enhance claim handling effectiveness. - Providing regular updates to management on team performance, claims metrics, and trends. - Participating in departmental meetings and training sessions to stay informed about policy changes and new procedures. - Maintaining accuracy and attention to detail to handle claims ethically and in compliance with laws and regulations. - Building strong relationships with internal and external stakeholders, such as customers, brokers, and vendors. Qualifications: Minimum Qualifications: - Relevant experience in handling Auto MD in the US, Europe, India, or LatAm. - Experience leading adjudicating teams of Auto MD in the US, Europe, India, or LatAm. - College Diploma or equivalent work experience. - Fluency in spoken and written English. - Ability to problem solve, create, and update processes for operational efficiency and accuracy. - Strong written and oral communication skills. - Thorough understanding of insurance claims best practices. - Strong investigation and analytical skills. - Willingness to work alongside adjusters as needed. - Proficiency in MS Office (Word, Excel, PowerPoint). Preferred Qualifications: - Experience in handling fast track/low touch claims. - Insurance Designation(s). - Lean Six Sigma Certification(s). If you are a motivated individual with a passion for leading teams and improving operational efficiency, we encourage you to apply for the Assistant Manager, Auto Claims position at Genpact. Join us in shaping the future and creating value for our clients.,

Posted 2 weeks ago

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