1.0 - 5.0 years

0 Lacs

haryana

On-site

As an HR Executive at the company, you will play a crucial role in supporting the HR department in various functions. Your responsibilities will include: - Assisting in sourcing, screening, and shortlisting candidates for different roles. - Coordinating interviews and maintaining communication with candidates throughout the hiring process. - Supporting in the preparation of offer letters and joining formalities. - Ensuring smooth onboarding of new employees by handling documentation and conducting induction programs. - Maintaining accurate employee records in HR systems and supporting the offboarding process including exit interviews and clearance formalities. - Assisting in planning and exe...

Posted 2 months ago

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Workforce Management (Real Time Analyst) Gainwell Technologies

5.0 - 8.0 years

5 - 15 Lacs

bengaluru

Remote

Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. Your Role in Our Mission Real-time monitoring - Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to ...

Posted 3 months ago

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