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About Vcheck Vcheck is a human-led, technology-enabled due diligence background check firm, annually conducting over 18,000 international investigations. We specialize in risk-based assessments for lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. Our hybrid approach delivers the financial and reputational intelligence needed for confident decision-making. Founded in 2012 and based in New York City, Vcheck has experienced rapid growth, industry recognition, and five consecutive appearances on the Inc. 5000 list. About The Role Vcheck is looking for a highly motivated, detail-oriented Customer Success Analyst who will process and deliver Identity Verification reports and manage related client communications. This role will partner with our customers and members of the Customer Success team to support the Identity Verification process from intake to delivery. This role requires prior experience in customer-facing positions and is an onsite role in our Pune office. What You'll Be Doing Communicate directly with customers to process Identity Verification orders and ensure timely delivery of reports Manage an email queue, confirming receipt of new orders, providing order updates as needed, and assisting with ad hoc requests Initiate Identity Verification checks, review results for completeness and accuracy, and deliver reports to customers within agreed upon timelines Understand requirements for report delivery, and follow communication guidelines and procedures accordingly Organize daily tasks to ensure new request are initiated and requests in progress are handled to completion Clearly communicate expectations and respond to customer inquiries Escalate and report on client sentiment Performs other duties as assigned About You Key requirements: We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed. 3-5 years of experience in a customer support role Experience with Salesforce Service Console (or other CRM) preferred Excellent written, verbal and interpersonal communication Excellent time management and organization skills Attentive to detail, ability to multi-task, and process-oriented Ability to take initiative with minimal supervision Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Why us? You Will Be Joining a Cutting-edge Company, Where You Will Tackle Complex Challenges And Work With The Very Best In The Industry. In Addition, We Offer Competitive compensation package Comprehensive benefits, including GHI coverage for you & your loved ones Flexible vacation policy, encouraging you to take the time you need Comfortable shift(s) to maintain work life balance Annual wellness allowance to support your health and well-being Quarterly team events, fun team activities monthly happy hours to refresh mind and soul. A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues Additional equipment support, if needed, for your workplace A vital role in shaping our company's future Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies. Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training. Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.

Description Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world’s largest internet retailers. Amazon.com Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 21 countries, offering millions of products in more than 40+ categories worldwide, and we still like to work hard, have fun and make history. The Competitor Monitoring Team (CMT) is part of WW pricing & promotions which has teams and processes based in India. The organization is responsible for providing business intelligence & competitive pricing inputs for millions of items sold on Amazon worldwide. Job Description Senior Operations Manager is a key role within CMT Operations team, and the leader is responsible for managing deliverables across Consumables, National Brands and DTC coverage for NA3 Marketplaces (US, CA & MX). The leader will own CMT deliverables across business and people metrics through a team size of 300+ employees operating from Bangalore (India). Every year, the selection in addition to Amazon catalog (Earth’s largest selection) coupled with changing competitive dynamics in the market segment puts the onus on this leader to define scalable and efficient strategies and processes to stay competitive for the business function he/she owns. The leader will work with various business and technology teams working backwards from customer problems by developing operational processes, driving alignment to deliver business results through innovation to deliver positive Customer impact. As part of the leadership team, you will contribute in driving excellence in our pricing algorithms and strategies. Operationally, you will be responsible for delivering results through efficient, timely and accurate processes to ensure Amazon’s price competitiveness by relentlessly managing input & output metrics, drive continuous improvements and hold a process governance. You will manage Manager of managers across Operations Managers, business analytics & program families as well as a large operations staff which will include talent management, coaching, people development, retention, growth and connection metrics. Additionally, you will be responsible for hiring new talents. This role will also demand regular interaction with Senior Leadership within the function and cross functionally. You will be required to influence business decisions using data, judgments and well authored documents. Importantly, this role will require the leader to have the ability to effectively articulate ideas/proposals in a written format (usually documents) with necessary data to support. Ideal Candidate Profile 8-10 years experience of managing complex business processes at scale. Good Communication and influencing skills with an ability to deal with a fast-paced environment. Experience in defining, developing and using metrics to drive the vision and manage the business. Hands-on experience in operations governance with an ability to work with data and create inferences. Encourage the culture of self-service in accessing data. Demonstrated record of team building and execution in a high volume operational environment. Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. Must be metrics driven, detail oriented and a vision to scale the business. Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes. Ability to work effectively & independently in a fast-paced environment with tight deadlines. Experience of handling large people organizations, previously should have experience of managing Managers of Managers with skills in hiring and developing leaders. Basic Qualifications Bachelor’s degree in business, finance or operations management required. 12+ years of work experience with at least 4 years of people management and besides owning a complex and critical business process end to end. Experience of managing internal and / or external clients, and a good executive presence is required. Preferred Qualifications Business analysis acumen, with substantive experience measuring the success of a complex business process and proposing new business opportunities. Operational support and passion, with experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational problems. Has a track record of communicating worldwide with executives and non-technical leaders, experience with multi-national companies, and dealing with customers across the world. Outstanding attention to detail; Exceptional problem solving & analytical skills. MBA or six sigma certification is preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3031425

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. Learn more at www.stradaglobal.com THE ROLE Workday Integration RESPONSIBILITIES Maintain expertise in Workday Integrations using WD delivered toolsYou will use your consulting skills , business knowledge , and packaged solution expertise to effectively integrate packaged technology into the clients' business environment in order to achieve client expected business results.You will be responsible for Implementation planning , Fit analysis , facilitating design sessions to gather requirements , Configuration , Unit testing , Rollout and Potentially post - implementation support.Assist clients in the design , implementation , and support of the Workday integrationsCreate solutions for client and / or internal review, Participate in client meetings to communicate statusResolve integration related issuesEvaluate Workday new releases’ capabilities, assess the impact on current processes and organise testing and rollout activities REQUIRED QUALIFICATION EXPERIENCE: - B.Tech/M.Tech/MCA Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Job responsibilities As a Client Advisor in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalized experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening skills. Duties & Responsibilities Drive and achieve individual and team objectives and be accountable for sales results Welcome every client and provide the best client experience through the delivery of premium customer service, product knowledge and expertise Strive to discover our clients and their every need, to guide them across the Brand Engage with clients to develop long term relationships and confidence in Louis Vuitton products and services Proactively reach out to your clients in order to achieve individual and team goals Perform as a team player and participate in all activities contributing to the overall objectives of the store Learn and master brand and product knowledge Profile Key Requirements Excellent communication skills with pleasant disposition Retail or Service Industry experience of minimum 5 years Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion Adaptable and a fast learner with client centric mentality Possess a professional attitude with a mindset of curiosity and empathy Experience in luxury retail is a plus Additional information This is an opportunity for those who thrive in a fast-paced environment, see themselves as more than a Sales Associate but as a true personal ‘advisor’- someone who is seeking to grow their career in a luxury retail environment, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive unparalleled career development opportunities, both within Louis Vuitton and the LVMH Group. “Make your career a beautiful journey” with Louis Vuitton Reference LVM27203

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Citi’s Banking franchise is organized around three lines of business: Investment Banking, Corporate Banking and Commercial Banking. The unified Banking and International organization oversees the local delivery of the full firm to clients in each of the 95 markets where Citi has an on-the-ground presence. Citi Commercial Bank (CCB) is a solutions-led business for the demands of mid-sized and emerging corporates The Emerging Corp Senior Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business. Responsibilities: Drive innovation on the solutions we provide clients through partnerships with product specialists and subject matter experts, while structuring deals that balance risk and reward. Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB) Oversee the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times This people leadership role is responsible for leading a team of Relationship Managers (RMs). Responsible for calling on clients to deepen relationships and proactively owning, responding to and anticipating future needs, roadblocks or risks, , in addition to identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition. Attracting, retaining and motivating a team, along with responsibility for managing a budget and meeting team sales goals. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 15+ years of experience In-depth knowledge of all aspects of commercial banking; commercial credit knowledge and an ability to quickly learn new products and services Possesses sound judgment and is creative in providing credit/deposit solutions to bank clients Significant experience with commercial credit decision making authority, with experience in complex capital structures and cross border transactions Minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer Ability to work effectively in team setting Able to effectively interact with a variety of internal and external constituencies Proven track record of successfully managing and leading teams through complex change; a reputation for retaining, attracting and developing talent Proven leadership ability with excellent interpersonal communication skills Must be able to express a sound opinion, able to agreeably present another viewpoint Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. Must have a sharp business development focus and demonstrate innovative approaches Able to quickly adapt priorities based on the latest data insights Education: Bachelor’s/University degree, Masters degree preferred and managerial experience ------------------------------------------------------ Job Family Group: Commercial and Business Sales ------------------------------------------------------ Job Family: Relationship Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

About Us HC Global Fund Services, LLC (“HC Global”) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry. Job Description As an Associate , you will be responsible for such duties and responsibilities that are typically associated with your position, which include, but are not limited to, the activities enumerated below: General Accounting and Tax Performs balance sheet account reconciliations and analyses Prepares workbooks and financials for period/month-end closing of Clients’ books on time and ready for audit Records clients’ business-related transactions and performs general ledger accounting and maintenance using accounting software Assists with Compliance Reporting for federal, state, and government agencies Ensure that all expenses are accrued and all income and expense items are recognized in the appropriate period Reconciles intercompany transactions with affiliates Accounts Receivable/payable Processing Accounts Receivable Processes Clients’ customers’ invoices Posts and applies cash receipts against open customer invoices Resolving invoice and cash posting or application issues and problems Coordinates with related teams for escalated queries and/or disputes Accounts Payable Processes vendors’ invoices and employee expense reports Being responsible for the resolution of invoice and expense report issues and problems Checking expense reports against receipts Initiates and reviews payment run Responsible for running reports Monitors purchasing accruals Other Functions Documents and maintains Clients’ process documentations Executes ad-hoc tasks or projects in a fast-paced environment Promptly and professionally respond to all internal or external client inquiries and bring issues to resolution Ensures Clients’ documents and workbooks are properly archived In addition to the above functions, you may also be expected to assist in other non-operations’ work from time to time, as the need arises and as determined by the Managing Directors of HC Global Business Solutions, LLC. Requirements Graduate of Bachelor's degree in Accountancy or related courses A team player, must be able to work individually and as part of a team Willing to learn in a fast-paced environment Analytical and very detail-oriented Flexibility to expand work hours as necessary and support business needs Benefits To be discussed during job application process. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#8C8D8F;border-color:#8C8D8F;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview Gallagher operates Data Loss Prevention (DLP) technologies and processes to seek to protect data in transit and to prevent and/or detect the unauthorized egress (leakage) of Gallagher information, whether related to current, past or prospective employees, customers, insurance market participants or suppliers. Responsible for leading and managing Gallagher’s approach to data loss prevention to ensure that we implement appropriate preventative and monitoring controls across our global operations to manage the risk to Gallagher information. This role is responsible for the triage, investigation, escalation and closure of DLP incidents, the recommendation, implementation and maintenance of effective DLP policies and the production of monthly and ad-hoc DLP reports to minimize Gallagher’s risk of data leakage, identify data leakage and to monitor compliance with company information security and privacy policies for in scope entities. The individual is expected to have experience of DLP and working with DLP console, good knowledge of data leakage methods and understanding of the different data types processed across entities and to keep that knowledge up to date. This is an essential role within the DLP team to support them along with the Global Chief Information Security Officer and Global Chief Privacy Officer in the delivery of their data protection strategy. The role will provide hands on advice, guidance and support, the businesses and central services functions to assist in the identification, management and monitoring of Gallagher’s privacy and security risks in line with our risk appetite. How You'll Make An Impact Responsible for triage and investigation of DLP events and the escalation of instances of non-compliance with company policy and potential/actual instances of data leakage (either personal data or commercial data) using DLP Solutions on a day to day basis. Validating white listed user activity. Advising on required rulesets and ruleset optimization and tuning to reduce false positives based on patterns observed during event analysis. Performing control checks at regular intervals. Preparation of monthly DLP reports and dashboards including trend and root cause analysis as well as achievement against SLAs and KPIs. Providing detailed DLP analysis support for stakeholders. Contribution to the overall DLP process improvement and documentation. Supporting the incident management framework. Building and maintaining good stakeholder relationships. About You Min 2+ years experience in DLP McAfee/Microsoft/SkyHigh Security DLP certified beneficial but not essential DLP solution capabilities Knowledge of DLP capabilities Proven track record of incident investigation and escalation Knowledge of McAfee/Microsoft/SkyHigh Security DLP an advantage Knowledge of SIEM tool an advantage but not essential Knowledge of Incident ticket tool an advantage but not essential Knowledge of the insurance broking or insurance sector an advantage but not essential Hand on experience with DLP tool – Preferred McAfee/Microsoft/SkyHigh Security DLP Incident Management - Triage, investigation and escalation Assessing risk Report production Supporting the maintenance of standard operating procedures Working effectively in a shared mailbox Skills/other Familiarity with sensitive data types/identifiers, classifications, etc. Ability to understand drivers and priorities with regard to business and regulatory requirements Excellent spoken and written English communication skills Analytical and investigative skills Report writing MS Office Confidence to challenge views and opinions and make recommendations for improvements to policies and processes Fine attention to detail Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Description Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. We are currently seeking an experienced person to join the WPB Premier Services Team Role Purpose (overall high level summary of the role) The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. Principal Responsibilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client’s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability & Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC’s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank’s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Role Context Premier is a key proposition in the bank’s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self-motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Minimum Bachelor’s degree / Graduation with 2 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company’s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What You Get To Do In This Role Work side-by side with some of the most innovative and collaborative product and technology leaders on high-visibility initiatives Responsible for taking company-wide, mission critical IT projects from original concept through final implementation Ensure adherence to processes, quality standards and deliverables so that your projects are delivered with machine-like predictability Create transparency through reports, dashboards, and status Help manage risks, dependencies and escalate impediments Help manage the team’s releases and navigating release requirements Use critical thinking skills to solve difficult and sometimes ambiguous problems Drive process improvements and create documentation to promote best practices Coordinate day to day activities required to deliver a great solution on time Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of project/program management experience in mid/large size companies, ideally on a design team Ability to build strong, trusting relationships with engineering leaders, product management, UI designers, technical architects, software development teams, stakeholders, and cross-functional development groups Outstanding communication and presentation skills Skilled at identifying waste and delays in end-to-end development, deployment, and release processes and driving continuous improvement across the organization. A proven ability to lead through influence High emotional intelligence to effectively manage a diverse team working in different environments Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation Demonstrated competence in key engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management, and predictive metrics Encourage, support, and guide continuous improvement of the team, its products, and processes An orientation for execution with a strong process and metrics focus Clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to stakeholders Basic Qualifications 10+ years in engineering program management with a proven track record of leading complex programs A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations SAFe Agilist or SAFe RTE certifications and 5+ years' experience as a SAFe RTE Preferred Qualifications SAFe SPC or Advanced SPC certifications Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 4+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Summary The Business Analyst will play a crucial role in supporting data-driven decision-making processes, generating insights, and providing strategic guidance to optimize business operations in LATAM. This position requires expertise in forecasting, decision support, research, statistical analysis, real-world data analysis, digital analytics, and measurement. The Business Analyst will collaborate with cross-functional teams and utilize advanced analytical techniques to enhance business performance and drive growth. Roles & Responsibilities Conduct analysis and interpretation of complex data sets to derive meaningful insights and recommendations. Create, oversee and maintain forecasting models and techniques to project sales, demand, and market trends for biopharma products for LATAM markets. Collaborate with stakeholders to identify business problems, goals and KPIs to develop analytical frameworks Conduct research and collect real-world data from multiple sources to support business strategies and decision-making Perform statistical analyses, data mining and predictive modelling to uncover trends and correlations Work closely with cross-functional teams to design and implement digital analytics initiatives and measurement frameworks to optimize marketing campaigns and customer engagement Prepare reports, dashboards and presentations to communicate findings, insights and recommendations to stakeholders at various levels of the organization Collaborate with IT teams to develop and enhance data infrastructure, data pipelines and analytical tools for efficient data collection, processing and analysis Stay up-to-date with industry trends, best practices, and emerging technologies Provide training, guidance and mentorship to junior analysts and team members when requiredSkills and competencies Strong analytical thinking and problem-solving skills with the ability to analyze complex data sets and draw meaningful conclusions. Proficiency in statistical analysis techniques, predictive modeling, and forecasting methodologies. Strong project management skills and the ability to work independently or as part of a team. Solid understanding of digital analytics tools and platforms (e.g., Google Analytics) Strong communication skills with the ability to present complex information to non-technical stakeholders in a clear manner. Strong business acumen and strategic thinking, with the ability to translate analytical findings into actionable insights and recommendations. Experience We welcome candidates with a bachelor's or master's degree in technology or engineering. In addition, a strong record of analytic and quantitative work. 5+ years in a similar business analyst role, preferably within the biopharma or pharmaceutical industry. Experience in working with real-world data (including clinical and healthcare), large datasets, data visualization tools, and statistical software packages (e.g., R, Python, SAS). Familiarity with regulatory requirements and compliance in the biopharma industry. Experience with real-world data analysis, digital analytics, and market research methodologies. Certification or training in relevant analytics or business intelligence tools is a plus If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol Responsibilities BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Job Description Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. We are currently seeking an experienced person to join the WPB Premier Services Team Role Purpose (overall high level summary of the role) The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. Principal Responsibilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client’s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability & Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC’s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank’s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Role Context Premier is a key proposition in the bank’s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self-motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Minimum Bachelor’s degree / Graduation with 2 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company’s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worldâs most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Are you ready to be part of a team of talented engineers and shape the future of Tunnelling & Underground Structures? The AECOM Tunnelling team is looking for an individual to lead our growing Tunnelling and Underground Structures Team. This role combines leadership and people management, the technical engineering challenges of a fast-paced engineering sector and market and client engagement. The team has approximately 15 - 20 engineers and a pipeline of exciting and challenging design projects in the UK and abroad. You will work closely with our similar sized London based team and you will be expected to input into the strategy and direction of the UK tunnelling business, reporting to the UK Director of Tunnelling. In addition to the office leadership role, you will be expected to be involved in the delivery of a range of projects from a technical perspective. We are looking for someone who is passionate about design and delivery as well as mentoring and developing colleagues and junior members of the team. A good communicator who can network well both within the different technical teams within AECOM and externally with clients and industry bodies. Job Duties include: Safety culture and performance : You will ensure safety is the primary concern of all team members working in the office or on-site. This will include ensuring risk assessments are carried out for all work and safety control measures implemented as appropriate. You will encourage the reporting of incidents and near misses by team members and will report regular safety observations to enable learning and improvement. Stakeholder relationships: You will coordinate and contribute to the local work winning and business development activities, actively developing and maintaining relationships with Public Sector and contractor clients and stakeholders. You will be required to lead the production of proposals for new commissions and undertake reviews of commercial proposals matched to resourcing schedules. Quality control: Accuracy of data and forecasting provided to the Regional Lead for Tunnelling. Information reported on will included leading and lagging indicators of safety, financial performance, work pipeline and any other issues as they impact ability to deliver. Leadership: You will play a key role in defining and influencing the workplace culture. You will set the tone for communication and collaboration within the team, raising morale and job satisfaction, increasing productivity and efficiency in a positive and supportive environment. Collaboration : You will set a clear ethos and values for the team, foster collaboration and communications and create an inclusive work environment. You will create clear goals and rewards for the team. As engagement with clients and potential clients is an essential element of this role, it is expected that you will establish and maintain relationships with a number of clients and industry bodies to position AECOM to successfully tender work and maintain a leading role within the industry. Come grow with us. We develop projects from concept through operation providing engineering and construction services for multiyear, multimillion-dollar projects for major rail and transit agencies. Our specialists provide analytical and strategic expertise for every stage of a project And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customized to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. Qualifications Ready to push the limits of what’s possible? Here’s what we’re looking for: Degree educated or equivalent in a relevant field such as Civil or Geotechnical Engineering, coupled with post graduate experience in a Leadership role with a Tunnelling team. Chartered Engineer (EI, ICE, IStructE or equivalent recognized professional institution) Excellent communication (written and spoken) and interpersonal skills Previous experience in rock and soft ground and encompassing tunnels, shafts and deep excavations for transportation, energy and utility related schemes. Experience working on large, multi-disciplinary projects and an ability to engage with and understand the requirements of different disciplines and interfaces will be key. In this context, you will be expected to be available to undertake a number of possible project roles, such as Technical Lead, Design Manager or Project Manager as well as leading bids. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at ReasonableAdjustments@aecom.com. At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Additional Information Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! \#EVB About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodations@aecom.com if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines. ReqID: J10126570 Business Line: Transportation Business Group: DCS Strategic Business Unit: Europe & India Career Area: Engineering Work Location Model: Hybrid Legal Entity: AECOM Limited

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team The Workday Extend Product Management team at Workday drives the product and strategy for Workday’s secret sauce - our technology platform that was designed from scratch for the cloud. We are growing at a fast pace, and we're looking for folks with a strategic vision and a proven track record for successfully getting sought-after products to market. Product managers at Workday are involved in all aspects of the product management life cycle. They design great new features to delight our customers, evangelize the enhancements to both internal and external customers, all while sweating out the details to deliver a superior end product! About The Role Does the challenge of defining enterprise-class technology in the era of cloud computing appeal to you? Do you want to explore this challenge for a fast-growing company that is a leader in the SaaS market? Workday Extend is an embedded platform as a service (PaaS) offering that allows developers to build and extend enterprise applications and integrations on top of the Workday platform. In this role, you would be a product manager for critical backend infrastructure services: Collaborate with Workday’s customers, partners, development teams including architecture, consultants, operations, and product teams to understand their requirements and priorities Work closely with the development organization through design, development, testing, release, and maintenance of the product to ensure its quality and successful delivery on-time Define a product roadmap and determine requirements for each release based on user requirements, technical architecture, and business needs Guide the product teams towards high value OKRs Handle education and adoption of platform features by internal development teams Coordinate and align requirements across multiple scrum teams operating in a sophisticated distributed software environment Lead technical discussions with customers About You Basic Qualifications 8+ years working in building platforms for developers as a engineer and/or product manager 5+ years of software experience Bachelor's degree in Computer Science, Engineering, or other technical major required Experience working cross functionally with multiple technical and product teams Other Qualifications Ability to break down complexity, clearly articulate product requirements, and prioritize enhancement requests Excellent analytical abilities, including exploration, research, and measurement, and monitoring Excellent organizational, collaboration and communication skills Strong self-motivation, problem solving, and execution skills Experience working with both SOAP and REST APIs Experience with microservices, distributed systems, and fault-tolerant systems Experience with multi-datacenter, cloud native architecture (Docker, Kubernetes, Istio, Helm, Envoy), database and AWS technologies Experience working within a PaaS vendor in a product capacity Experience with embedded PaaS products and tools Experience with Software as a Service (SaaS) and Continuous Delivery Experience in a fast-paced work environment Experience with true ownership and accountability for growing a product area Enjoyment of your craft - you want to learn and grow with other Product Managers. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About The Product Workday People Analytics is an AI fueled analytical platform for HR that helps to make better and faster people decisions. It delivers insights, highlighting areas of focus without lifting a finger. Workday People Analytics helps bridge that gap with pre-built analytics, giving you automated and targeted insights in easy-to-understand stories. It’s essentially your analyst in a box! Among our differentiation in this space is our proprietary Storyteller technology which automatically surfaces the most relevant insights for your business in natural language, doing the heavy lifting for users by sifting through millions of combinations of data. About The Role As Frontend software development engineer you will shape the user experience of the People Analytics users every day. You will be owner of the UI services and platform and you will cooperate closely with other software engineers, product managers, QA professionals delivering exceptional user experience. Responsibilities: Contribute to all aspects of the software development lifecycle, from design and development to testing and deployment. Leverage your UI development expertise to create elegant, high-performing, and user-friendly interfaces. Gain experience working with our unique UI framework, contributing to its evolution and pushing the boundaries of front-end development. Transform data into intuitive and engaging user experiences. Helping, mentoring and coaching fellow developers About You Basic Qualifications At least 5-6 years experience in JavaScript/TypeScript Have worked with React in a professional setting have experience working in TDD An understanding of low coupling, high cohesion Bachelor's degree in Computer Science or equivalent fields Other Qualifications Have experience and knowledge on how to teach or mentor others Good communication and influencing skills Experience with any source control systems (we use Git) Previous work with JVM languages is a plus (we use Kotlin) Experience with more collaborative ways of code review Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About The Product Workday People Analytics is an AI fueled analytical platform for HR that helps to make better and faster people decisions. It delivers insights, highlighting areas of focus without lifting a finger. Workday People Analytics helps bridge that gap with pre-built analytics, giving you automated and targeted insights in easy-to-understand stories. It’s essentially your analyst in a box! Among our differentiation in this space is our proprietary Storyteller technology which automatically surfaces the most relevant insights for your business in natural language, doing the heavy lifting for users by sifting through millions of combinations of data. About The Role As a Software Development Engineer in Test (SDET) you will: Design and develop automated tests for Augmented Analytics platform and enhance the automation framework. Design and develop the CI/CD pipelines Work with fellow software engineers on definition and development or various automated test cases across testing layers Be responsible for test execution, recency, completeness and quality of Augmented Analytics platform Work on new features from start to finish, from design stages to production delivery Create and execute test strategy from manual tests to automation, from functional tests to performance Be the champion of quality for People Analytics, and drive shift-left for quality ownership About You Basic Qualifications: At least 5 years working with QA methodologies A passion for driving quality proactively and not just waiting for things to happen Strong scripting skills (Python, Shell) Knowledge of PyTest, Robot Framework, Selenium Ability to work with Git (i.e. GitHub/Bitbucket) Experience with CI/CD tools (i.e. Bamboo/Jenkins) Good communication skills Other Qualifications: Knowledge of BI / analytics / visualization / dashboarding tools is a plus Experience with Software security Performance testing Knowledge of Linux / CentOS Cloud / Virtual Machines AWS / OpenStack / Kubernetes Docker Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Job Requirements Job Requirements Job Title - Deputy Manager-Acquisition(Current Account) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Compensations - Best in class in the industry. In addition valuable service awards would apply. Job Purpose The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management

Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive How will you do it? As a Quality Assurance Analyst II in the Collections department, you will be responsible for ensuring the quality and compliance of collections processes. You will work closely with collections teams to identify and resolve issues and contribute to the continuous improvement of our QA processes. What You Will Do As a Quality Assurance Analyst II for the Collections department, your primary responsibilities will include: Ensuring Compliance: Conduct audits and reviews to ensure collections processes comply with regulatory requirements and company policies. Identifying and Documenting Defects: Track and document any defects or inconsistencies found during auditing. Collaborating with Teams: Work closely with collections leaders to understand requirements, calibrate, and provide feedback. Data Analysis: Provide data analysis of audit findings. How You Will Do It Defect Tracking: Document and track defects found during audits. Compliance Audits: Regularly review collections processes to ensure they meet regulatory standards. This involves conducting internal audits and preparing compliance reports. Calibration Meetings: Lead calibration meetings with collections leaders, to discuss requirements, align quality standards, provide feedback, and ensure consistency in collections processes. Continuous Improvement: Stay updated with industry best practices and emerging trends in collections and QA. Contribute to the development and improvement of QA methodologies and processes. Experience: 2- 3 years of experience in quality assurance, preferably in collections or financial services. Education: Bachelor’s degree in business, Finance, or a related field. Skills: Strong analytical and problem-solving skills to identify and resolve issues effectively. Excellent attention to detail to ensure thorough auditing and compliance. Strong communication and teamwork abilities to collaborate effectively with various teams. Intermediate to advanced skills in Microsoft Apps: Excel, Word and Outlook. Fluent in English for Business: Ability to communicate effectively in English for business purposes. Certifications: Relevant certifications in quality assurance or collections are preferred. Working experience within a shared services environment supporting India region is mandatory What We Offer We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Assistant Manager – Soft Services Work Dynamics Job Description JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves: Prioritising the facilities’ needs Ensure to provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc. Assisting the team with any assigned projects and providing backup as and when required. Following would be your site deliverables: Taking daily property rounds, coordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client. Schedule weekly vendor meetings to discuss daily issues if any. Maintaining/preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well-groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. Achieve Key Performance Indicators and Service Level Agreements targets. To provide administrative support to the Facility Management team. Implementation of client specific app-based tools. In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you? To apply you need to have: Strong knowledge of facility / building / property operations Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years’ experience in facilities management. Preferable from IHM or any reputed HM institute You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives Preferred Skills:- Experience in Facilities Management is required. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required. Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply Today!

Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing. Location: The base location of the candidate should be Pune/Hyderabad/Chennai. Role in a Nutshell The role encompasses outbound lead generation, right from identifying customer persona, building the messaging, connecting and getting a meeting, to conversion to close business via upsell, cross-sell, and renewals. You will manage strategic accounts which includes both hunting and farming. The Ideal Customer Profile (ICP) for this role is Tech/Software Engineering team. This role will report to the Sales Manager. Desired Experience 4 to 7 years of quantifiable experience selling complex technology products with at least 18 - 24 months in a closing role. Experience with the full lifecycle of sales from outbound lead generation: identifying prospects, qualification, establishing relationships, to closing and account growth. Understanding the cloud computing business model and enjoying selling to a technical audience. International selling experience would be an advantage What will you do? Outbound lead generation: identifying prospects, qualification, establishing relationship Generating revenue, managing renewals, and the end-to-end sales cycle. Manage accounts to expand revenue potential and ensure quota achievement. Cross-collaboration with the Manager, Customer Success, Renewals, and Business Development Representatives. Maintain excellent data discipline in salesforce.com for your book of business Cater to global markets Benefits In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from home Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

What will you do You will work as part of a team on the design and implementation of Java-based enterprise solutions using agile software development methodologies. You will take full responsibility for the technical design and implementation of specific business areas using the latest frameworks. The role is responsible for defining, integrating, and upgrading a comprehensive architecture to support Java applications. Education Qualification – Bachelor’s degree in software engineering or computer science. Experience – Total Experience: 4 to 5 years Industry – IT/Software/BFSI/Banking/Fintech Work arrangement – 5 days working from the office Location – Noida Duration: 6 months with possible extension Job responsibilities: Meeting with technology managers and the design team to discuss the goals and needs of the company. Capture functional and non-functional requirements and design technical solutions leveraging Spring Framework. Examining and defining current architecture systems. Designing scalable architecture systems for Java-based applications. Reviewing code and providing technical guidance on implementing solutions to meet the company’s architectural goals. Contributing to the development process by implementing PoCs and standardizing software delivery adopting DevOps practices. Troubleshooting design flaws and system bottlenecks. Performing validation tests, system performance tests, and others to ensure the flexibility and scalability of the Java environment. Ensuring the overall quality and fit of the technical solution in addition to the overall performance of the application stack. Assisting the software design team with application integration. What are we looking for: Advanced knowledge of software architecture, design, web programming, and implementation of software networks. Proficient with Java, Spring Boot, Spring Cloud (Configuration management, circuit breaker, security, service discovery, Sleuth, load balancing). Deep understanding and experience with multithreading. Ability to create distributed and scalable architecture. Habit of learning and exploring new technologies. Understanding of Apache Spark, Data Science, ML & AI. Experience with RDBMS (Oracle, MySQL). Knowledge of NoSQL (MongoDB, Neo4J, Cassandra). Ability to solve complex software system issues. Ability to clearly present technical information to both technical and non-technical peers. Continuous learning mindset through educational opportunities, professional publications, and participation in professional organizations. Entrepreneurial mindset with innovation and ownership of work. Detail-oriented and organized with strong time management skills. Excellent communication and interpersonal skills. Collaborative approach to work as part of a group to achieve organizational goals.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Role Description The Merchant Success Associate (MSA) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of our Midmarket merchants and delivering massive value to help facilitate their growth and success. The MSA will work together with a Portfolio Success Manager(s) and/or Senior Merchant Success Manager(s) to support ShipBob’s largest merchants. The role expectations include building and managing solid partnerships with merchants through white-glove support and ensuring performance standards are met and exceeded. This role will report to the Senior Manager, Merchant Success. What You’ll Do Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value. Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants. Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments. Create and/or manage internal/external inventory transfers. Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants. Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools. Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders. Proactively monitor and address queries on shared teams channels and/or emails for escalations and day-to-day communications. Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center. Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process. Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al. Creation of bill of lading, parcel shipping labels & pallet labels. Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork. Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact. Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions. Other duties as assigned by Team Lead and/or Manager of Merchant Success. What You'll Bring To The Table 1 to 2 years of experience in account management, sales, customer success. Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel. Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets). Ability to manage multiple tasks at the same time, all the while delivering results. Ability to follow instructions and perform tasks. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Location Derabassi - Punjab, India Pacesetting. Passionate. Together. HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength. YOUR TASKS Planning and Defining Project Scope: The Project Manager is responsible for the overall planning, management, and completion of assigned projects. This involves defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Developing a Detailed Project Plan: Develop comprehensive project plan to track progress, detailing tasks that must be accomplished, their interdependencies, and the resources required to complete them. This includes adequate time scheduling and budgeting. Managing Project Resources: Handle all resource management for projects, including personnel and materials. This includes assisting in hiring, training and assigning duties to team members as necessary. Coordinating Across Teams: Coordinate internal resources and third parties/vendors for the flawless execution of projects, ensuring all parties are on track with project requirements, deadlines, and schedules. Risk Management: Perform risk assessment to identify any potential issues or obstacles, and work to remove or overcome them before they can affect the project. Implement risk-mitigating strategies and plans. Relationship Management: Establish and maintain relationships with stakeholders, third party vendors, and team members to maintain cooperative environment. Project Performances Monitoring: Monitor project performance regularly to identify any variances from the plan. Ensuring projects remain within budget and meet established timeline. Documentation and Reporting: Document all project activities and ensure that all project information is appropriate, clear and accurate. Generate timely project status reports for management review. Implementing Project Changes: Implement and manage project changes and interventions to achieve project outputs. Evaluate and propose changes to current project management processes and techniques in order to improve the efficiency and effectiveness of project implementation. Completion and Evaluation: Assure the successful completion of project, report project closure and outcomes, and evaluate and summarize project results. Your Qualifications Bachelor's or master's degree in business administration, Project Management, or a related field. Bachelor's in mechanical engineering /Mechatronics/Product Design /Industrial engineering /Automobile Engineering Proven experience as a Project Manager in an equivalent role. Demonstrable ability to manage various project and work-streams simultaneously. Exceptional problem-solving abilities, forward-thinking and detail-oriented. Full understanding of project management methodologies, such as Agile or Scrum. Proficient in project management software tools, like MS Project or similar. Excellent verbal and written communication skills, with the ability to liaise with stakeholders on various levels. Strong leadership abilities with a focus on team collaboration and motivation. PMP or related project management certifications are preferred. Ability to work under strict deadlines. Experience in contract negotiation and risk management. Highly developed organizational skill with the ability to prioritize tasks. Strong analytical skills and a proven ability to make data-driven decisions. Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career. Please send us your application through our careers portal, citing reference number req16772. HELLA India Lighting Ltd. Neha Saini

Location Derabassi - Punjab, India Pacesetting. Passionate. Together. HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength. YOUR TASKS Need to Clarify and define design requirements with the customer in the form of specified project descriptions, analyzing design expenditure Working out design drafts on the basis of CAD data provided by the customer with regard to device design, assemblies and parts, taking technical and economic aspects into account Drawing up design solutions taking functional, material-related, technical production and economical aspects into account; drawing up selected designs for detailing Implementation and arrangement of detailing work for devices, assemblies and parts; preparation of all the necessary 3D documents Arranging for tests (mechanical, mechatronic, photometric, thermal) on sample devices, integration of results in the design Your Qualifications Bachelor’s in mechanical engineering /Mechatronics/Product Design /Industrial engineering /Automobile Engineering 3-5 years of experience in automotive product design / Lighting domain Good knowledge of CAD (Catia V5), DFA and DFM Good Knowledge of the molding injection process and tooling technology Designing Mechanical Equipment: Design and develop mechanical equipment while adhering to budgetary, manufacturing, and industry standards to meet project requirements. 3D Modeling: Creating, interpreting, and managing 3D models and detailed mechanical drawings using computer-aided design tools such as AutoCAD, SolidWorks, or Inventor. Prototyping: Collaborate with designated staff on the prototype production of designs and modifications. Ensure designs are feasible and can be efficiently manufactured. BOM Management: Prepare and manage bills of material and part/document revision control for all new and modified designs. Engineering Support: Provide technical support to the manufacturing department during product production. Collaboration: Work closely with engineers, production personnel, and other designers to ensure design accuracy and efficiency. Participate in cross-functional teams to achieve project goals. Presenting Designs: Showcase design work at internal and external meetings, when necessary, to gain consensus around design direction or to resolve any potential design hurdles. Documentation: Document design process, specification, and testing protocols in adherence to organizational and regulatory standards. Maintain Industry Knowledge: Maintain up-to-date knowledge on industry trends and development in mechanical design technologies. Quality Assurance: Check and confirm the accuracy of the work performed and the methods used by engineering staff. Ensure that the final product satisfies the product specifications and meets the user's requirements. Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career. Please send us your application through our careers portal, citing reference number req16773. HELLA India Lighting Ltd. Neha Saini

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. About The Team The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings. About The Role The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives. Responsibilities Acknowledge incoming incidents via PagerDuty and spin-up a bridge Gather the initial information and document them in ServiceNow Adopt/Learn the internal automation tools for incident logging and tracking Learn various internal product & engineering team structures to effectively lead the bridges/war rooms Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents. Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) Learn the new product features for effective management of incident bridges Complete all organizational trainings timely Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness Basic Qualifications 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS) 2+ years of working in on-call support rotation model and PagerDuty experience 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Preferred Qualifications Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha Experience working in an Agile technical environment Experience working in a Cloud environment Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com