Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions. Key job responsibilities Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
• 4+ years of strong experience in managing Benefits Administration processes, preferably US Benefits • 2+ years of human resources experience • 2+ years of Microsoft Office products and applications experience • 1+ years of customer service experience • Bachelor's degree in business, HR, or a related field, or 1+ years of case management experience Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Benefit Reconciliation Specialist, Global Benefits to join our team. This candidate will be responsible for smooth delivery of Benefits for US, with specific focus on our Financial and Health and Wellness Benefit programs. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for! Position Responsibilities Project Management and Communications: - Review and Audit reports related to Health & Wellness and Financial benefits to ensure there are no data discrepancies - Vendor Management – Work closely with the vendors and stakeholders to ensure data discrepancies are resolved and updated data/reports are provided - Investigates discrepancies, finds and implements solutions. - Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction. - Creates standard operating procedures (SOPs), process maps, SIPOC - Making sure all assigned processes are completed in time as per SLA Successful candidates will demonstrate: - 4+ years of strong experience in managing Benefits Administration processes, preferably US Benefits - Strong attention to detail and a high level of processing with utmost accuracy. - Look for systematic ways to use data to enhance benefit experience and vendor delivery of services - Knowledge of Macros/VBA - Redshift knowledge to generate reports - Track and measure benefits accuracy - via regular analysis of key metrics and dive deep- to understand both top defect drivers and systemic solutions to prevent recurring issues - Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure data is in compliance with Amazon’s legal and scope-of-work responsibilities - Support team in various program management including transitions/s (including associated vendors) for the employee services Key job responsibilities - Review and Audit reports related to Health & Wellness and Financial benefits to ensure there are no data discrepancies - Vendor Management – Work closely with the vendors and stakeholders to ensure data discrepancies are resolved and updated data/reports are provided Investigates discrepancies, finds and implements solutions. - Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction. - Creates standard operating procedures (SOPs), process maps, SIPOC - Making sure all assigned processes are completed in time as per SLA - Reporting top reconciliation findings during weekly/monthly/quarterly business reviews A day in the life Successful candidate would work on day to day reconciliations supporting US benefits. The day would involve following: * Identifying data sources (vendor reports, Amazon reports) * Running data comparison to identify discrepancies * Investigate discrepancies to identify system of correction, owners of correction and working with them to resolve the discrepancies * In case of recurring issue identifying systemic fix to prevent recurrence * Partnering with Benefit Program teams, vendors to bridge knowledge/system gap to ensure Perfect Benefit Experience for Amazon Employees in US About the team Team administers benefits for 58 countries and supports ~1.5MM employees (997K US and 522K non-US). The major service areas include: (1) Benefits Administrative services, (2) My Benefits product support, (3) Shared Services (Quality and Reporting); (4) Employee Investment Services (EIS) Administration, (5) U.S. regulatory work, (6) Benefits Reconciliation and (7) US Benefit services 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions. Key job responsibilities Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Basic Qualifications * Functional knowledge of system design of general SaaS platforms. * A minimum of four years experience working with SaaS platforms such as Kyriba, Redbridge or related systems. * Experience working with Treasury, Payroll, Accounts Payables, Accounting, Purchasing, Account Receivables, Cash Management and Fixed Assets and their related systems. * Strong system knowledge in bank statement reporting, cash management and forecasting, payments, netting, In House Banking (IHB), bank account management, user administration of financial transactions and financial accounting. * Ability to troubleshoot unique and disparate challenges or issues within the mix of systems supported. Root cause analysis and complex problem-solving skills are important. * Experience prioritizing competing demands, scoping large efforts and negotiating timelines. * Experience in engaging Third Party Support to research and resolve issues. * Experience analyzing data and translating business requirements into technical specifications. The Finance Technology team is looking for an IT Application Functional Analyst with extensive expertise in Treasury and related financial data to play a key role in designing and implementing new workflows and extending the functional capabilities of treasury applications used within Amazon. This role will recognize, highlight and drive adoption of best practice techniques and to communicate with business users the full scope of capabilities including functional analysis, data flow, and data analysis. Core activities will include gathering and defining requirements, configuration of standard applications and modules within systems, gap analysis, functional design of application workflows, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant influence over a portion of projects in the team’s systems portfolio. Key job responsibilities * Interact with business customers to understand and document their business processes and requirements. * Perform gap analysis to determine system configuration changes, or document necessary system enhancements or requirements. * Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents. * Work with the business and the rest of the functional team to design and implement system modifications or configurations. * Work with business customers, third-party providers, internal teams to troubleshoot, and resolve problems quickly and diligently. Update relevant runbooks as necessary. * Continuously seek to enhance processes, workflows with latest technologies, capabilities and consistently seeking refinement of better KPIs and operational metrics. * Capable to solve problems at their root, stepping back to understand the broader context, and engaging technical resources for assistance when appropriate. A day in the life IT APP functional analyst will review operational metrics, communicate with customers on open tickets. They will work on implementing new workflows. Including delivering design documents, workflow documents and status updates to stakeholders. IT app analyst will be expected to drive enhancements and new functionality daily. About the team The FT-Treasuryis a fast moving, highly critical organization within the broader Finance Technology organization. We strive to deliver for our customers on a daily basis and continuously raise the bar on operational excellence, efficiency and innovation. Preferred Qualifications Excellent interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical. Finance Technology team is a fast paced, dynamic environment. A strong desire to work in such an environment is an important key to success, as is willingness to learn and adopt quickly. Ability to work independently with limited general supervision, deal with potentially substantial ambiguity and deliver results. Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified. Strong business knowledge and strong technical application experience is essential for success. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION Amazon's International Seller Services (ISS) org is seeking a Software Development Engineer to be part of an engineering team working on innovative products and tools to help Account Managers (AMs). AMs help onboard sellers into Amazon and help them grow their business. We are developing innovative products that leverage generative and agentic AI to transform workflows for AMs. Our aim is to help AMs in every aspect of their daily activities as they help sellers improve selection, grow and expand their business worldwide. Key job responsibilities You will be a critical part of a team of software engineers, building AM tools and transformative solutions powered by cloud computing and generative AI. This role offers an opportunity to work at the forefront of agentic AI and distributed systems, building new products and services from the ground up and enhancing existing tools. A day in the life In a typical day, you will be working with a team of engineers working on a variety of products ranging from AI Assistant that automates workflows for AMs, creating billing solutions, managing various tasks and automation. You will be working with Products Managers and AMs worldwide to create and execute a roadmap of compelling user experiences. A closer partnership with other engineering teams and applied science team will be very critical. You will be extremely curious about learning and incorporating the latest developments in generative AI to develop products that deliver agentic AI solutions. About the team The team sits in Amazon's International Service Org that creates tools, products and agentic AI solutions for Account Managers worldwide. The products will include a mix of solutions that are common across Sellers in multiple countries and solutions customized for Sellers in each country. BASIC QUALIFICATIONS 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience Experience programming with at least one software programming language PREFERRED QUALIFICATIONS 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Experience building generative AI and agentic AI solutions in a dynamic fast paced environment. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.