Customer Success Manager / Account Manager Voiro

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Voiro is a Bangalore-based company offering cloud-hosted workflow management solutions tailored for enterprises that generate revenue from advertising sales on their platforms. Our goal is to simplify business processes and expedite how publishers sell inventory, while ensuring accessible data throughout the monetisation workflow. We are currently looking for a dynamic and experienced account management professional to enhance customer relationships, retention, and optimization. Our diverse client base includes broadcasters, online retailers, and emerging online media content creators. We seek individuals who are deeply passionate about Ad Technology, Digital Advertising, and Client Success Management, and are eager to contribute significantly to our organization's success. As a Customer Success Manager (CSM), you will be responsible for ensuring client success drives long-term growth and revenue. This role requires deep engagement with customers and collaboration with Voiro's internal product teams. **Responsibilities:** - Enhance customer satisfaction by engaging with assigned accounts to optimize and increase product adoption - Reinforce product discovery and Voiro's positioning with client organizations - Collaborate with internal teams and contribute to product design to address on-ground gaps and custom requirements - Participate in industry events, engage with partners, competitors, and the client base **Desired Background:** - 3-5 years of relevant client management experience - Strong analytical and problem-solving skills - Demonstrated ability to successfully manage a portfolio of clients independently - Strong intellectual curiosity and a commitment to understanding core client pain points and resolving them effectively - Ability to make decisions and establish internal frameworks for efficient client management, such as processes for success, key account management, regular touchpoints, resource allocation, and obstacle resolution, with minimal supervision - Enthusiasm for collaborative work with a dedicated, passionate team,

Posted 4 days ago

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Programmatic Strategist - Associate Group Head/Group Head IPG Mediabrands

5.0 - 9.0 years

0 Lacs

karnataka

On-site

You are currently seeking an Associate Group Head / Group Head Addressable Strategy & Activation to oversee and develop the Programmatic & MarTech service offering at Interactive Avenues. In this role, you will be responsible for developing, executing, and optimizing challenging Programmatic strategies for desktop, mobile, voice search, and YouTube. Your duties will include managing a team of Programmatic professionals, analyzing daily activities to identify revenue growth opportunities, and collaborating with internal teams to ensure successful outcomes for clients and partners. Your key responsibilities will involve translating client campaign objectives into programmatic activation strategies, managing campaigns to meet objectives and KPIs, overseeing operational tasks such as budget management and campaign trafficking, and developing strong relationships with various teams within the organization. You will also be responsible for training, supporting, and managing junior team members, conducting regular analysis to improve performance, and contributing to the development of best practices within the agency's programmatic team. To excel in this role, you should be proactive, highly organized, and able to meet tight deadlines while remaining calm under pressure. You should have excellent communication and presentation skills, a passion for learning, and a keen eye for detail. You should also possess leadership qualities and be able to motivate and manage internal teams effectively. As an Interactive Avenues employee, you can expect to work in a dynamic and engaging environment where your career growth is supported, and your contributions are valued. The company values genuine, results-focused, daring, and insightful individuals who are committed to making advertising more insightful for brands. If you are looking for a workplace that invests in your development, cares for you, and provides opportunities for personal and professional growth, Interactive Avenues is the place for you.,

Posted 1 week ago

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