REF74736X-Sr. Program Analyst TS-Active Directory & VPN /Group Policy WNS Holdings

1.0 - 3.0 years

3 - 5 Lacs

Mumbai

Work from Office

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN. Continually seek opportunities to improve our existing AD. Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Bachelor

Posted 4 weeks ago

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Senior Software Engineer Okta

5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

Work from Office

We are looking for an experienced Senior Software Software Engineer to work on our Directories Integration team with focus on enhancing and managing Active Directory (AD) connectors. This feature allows customers to integrate their on-prem AD instances to seamlessly integrate with Okta and manage services for authentication, importing, synching and provisioning identities. The successful candidate will be responsible for ensuring that the AD-Okta integration runs smoothly, securely, and efficiently, supporting our organization's identity management and access control needs. You will be working in a well-supported environment with a group of highly talented Engineers. The team has full ownership of their domain, which includes everything from design to production deployment. The ideal candidate will be naturally curious and has experience building software systems to manage and deploy reliable and performant infrastructure and product code at scale on a cloud infrastructure. Job Duties and Responsibilities: Design and implement features on our Active Directory (AD) agent with Okta, ensuring smooth data synchronization and secure communication between both platforms. Configure and maintain AD integration solutions, including authentication, user provisioning, de-provisioning, and synchronization between AD and Okta. Troubleshoot and resolve issues related to AD and Okta integration, such as user access issues, sync failures, and other identity management challenges. Work closely with the security and IT infrastructure teams to ensure AD and Okta integration aligns with security best practices and compliance standards. Monitor and optimize performance of the AD agent, ensuring high availability and scalability. Collaborate with internal teams to gather requirements, provide solutions, and drive ongoing enhancements and optimizations. Create and maintain documentation on configurations, processes, and troubleshooting guides for AD and Okta integration. Provide technical support and training to internal teams regarding AD and Okta integration and its functionalities. Keep up to date with industry best practices and new features in both Active Directory and Okta to continuously improve integration. Skills & Qualifications: 5+ years of software development experience building highly-reliable, mission-critical software Proven experience with Active Directory (AD), including experience with group policies, AD architecture, user management, and directory services. Proficiency in object-oriented and scripting languages (e.g., C#, .Net, Java, PowerShell) for automating AD and Okta processes. Knowledge of security protocols (SAML, OAuth, OpenID Connect) and identity management best practices. Excellent troubleshooting and problem-solving skills. Experience with cloud platforms, IAM (Identity Access Management), and security compliance (e.g., GDPR) is a plus. Strong communication and collaboration skills, with the ability to work cross-functionally in a fast-paced environment. Experience working in agile environments. Nice to haves: Hands-on experience with Okta Identity Management platform, including provisioning, de-provisioning, and configuring Single Sign-On (SSO). Experience with server-side technologies including caching, asynchronous processing, and multi-threading Experience with UI development or javascript frameworks Microsoft Azure management APIs, ADFS, Office 365 or Microsoft s Directory Synchronization Tool Experience with data stores, e.g. relational databases Education and Training: B.S. Computer Science or related field

Posted 1 month ago

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