4581 Active Directory Jobs - Page 18

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Azure Windows Virtual Desktop Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within a defined operating model, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:Excellent knowledge of Azure Infrastructure services.Excellent Installation/configuration/Administration knowledge of Azure AVD (Azure Virtual Desktop)..Experience in configuring & monitoring different attributes and handling scale up and scale down scenarios for the application in Azure.Provide best practices around provisioning production and non-production environments on Azure to optimize the usage.Good experience in Azure platform Services, understanding of their capabilities and limitations and being able to architect and deliver solutions leveraging virtual desktop infrastructure (VDI).Closely work with customer to understand the business objectives and define solutions to meet the business objectivesExcellent experience on Building, Customizing, Hardening and Fine Tuning AVD Images.Good Hands on experience over Scripting Tool (Powershell)Excellent in Troubleshooting Issues on Windows Operating Server/VMware/Azure AVD Platform.Excellent knowledge on Group Policy Implementation and Troubleshooting..Good Knowledge on Azure networking concepts.Good Knowledge on Azure Storage concepts.Experience with Multi-Tenant Support Model.Open for shifts and 24*7 Support.Good Communication Skills.Overall Experience 4-6 Years.MCSA, AZ-104 , AZ-900 Certified. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Vmware Virtualization Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across server and network areas. Your role will also include basic and intermediate level troubleshooting for specific software solutions and vendors, ensuring that all systems function optimally and efficiently. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Provide training and support to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration.- Strong understanding of server and network infrastructure.- Experience with troubleshooting and resolving hardware and software issues.- Familiarity with operating system-level implementations and configurations.- Ability to work effectively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in VMware Virtualization Administration.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 12 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and conducting testing efforts. Your typical day will involve collaborating with various teams to ensure that the infrastructure meets the necessary specifications and standards. You will engage in discussions to refine project goals and contribute to the overall success of the technology initiatives within the organization. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality results in a dynamic environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations and infrastructure management.- Experience with incident management and problem resolution processes.- Familiarity with automation tools and scripting languages.- Ability to analyze and optimize system performance. Additional Information:- The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management.- This position is based at our Noida office.- A Bachelors Degree in Computer Science or IT or Engineering or related field is required. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Vmware Virtualization Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, ensuring system reliability, and collaborating with various teams to implement solutions. You will engage in both remote and onsite support, focusing on hardware and software configurations across multiple platforms, while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that all systems operate smoothly and efficiently. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment.- Monitor system performance and proactively identify areas for improvement to enhance operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration.- Strong understanding of server and network infrastructure.- Experience with troubleshooting and resolving hardware and software issues.- Familiarity with operating system-level implementations across various platforms.- Ability to document technical processes and create user guides for team members. Additional Information:- The candidate should have minimum 7.5 years of experience in VMware Virtualization Administration.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Looking for immediate joiners, Senior Technical Advisor/ International Voice, Bengaluru (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Job Title: Identity & Access Management Analyst Project: Corporate Security Employee Access Management Experience Required: 3+ years in Identity & Access Management Work Timings (Rotational Shifts): Asia: 7:30 AM 4:30 PM EMEA: 12:00 PM 9:00 PM Key Skills Required: Identity & Access Management (IAM) Access Governance & Controls Basic knowledge of SQL, Unix, Active Directory (AD), and Networking Good to Have: Experience with platforms like Unix, Oracle, AD, Mainframe, Postgres Familiarity with tools like CyberArk, SecureID, IGL Understanding of regulatory compliance (SOC1, PCI, GLBA, SOX) Job Responsibilities: Handle IAM requests and provide support to internal teams in Asia Pacific and EMEA regions Act as a bridge between users and access engineers to resolve access-related issues Manage Role-Based Access Control (RBAC) including role creation and updates Support enhancements and automation in IAM systems Participate in access certification and governance reviews Assist senior team members in gathering business requirements Ensure access governance with least privilege principle Research and suggest improvements in IAM security practices Why This Role is Interesting: Work in the core domain of Information Security Exposure to multiple technologies and platforms Opportunity to collaborate with global teams Hands-on experience with industry-leading IAM tools If interested, drop your profile at nusrath.begum@priglobal.com along with the following details: Total Experience: Current CTC: Expected CTC: Notice Period:

About the Opportunity Operating within the dynamic IT Services and Technology sector, this opportunity targets experienced professionals to optimize and manage critical Windows-based infrastructures. Located in India and demanding on-site presence, the role is ideal for those passionate about maintaining robust, secure, and efficient enterprise environments. This position is tailored for system experts ready to contribute to optimizing operational excellence. Role & Responsibilities Administer, monitor, and maintain Windows server environments ensuring peak performance and security. Manage Active Directory services including user/group management and policy configurations. Implement and oversee patch management and system updates to fortify server integrity. Utilize PowerShell scripting for automation tasks and efficient system maintenance. Conduct regular backups, disaster recovery drills, and system performance tuning. Collaborate with cross-functional IT teams to troubleshoot and resolve hardware/software issues promptly. Skills & Qualifications Must-Have: Bachelor s degree in Information Technology, Computer Science or related discipline. Proven experience in Windows Server Administration and Active Directory management. Proficiency in PowerShell scripting and automation for system management. Strong troubleshooting skills and a thorough understanding of patch management practices. Experience working in an on-site environment with a focus on operational excellence. Preferred: Certifications such as MCSA or MCSE. Familiarity with virtualization technologies (e.g., Hyper-V) and networking fundamentals. Benefits & Culture Highlights Competitive compensation and benefits tailored to support a rewarding career. Collaborative and innovative on-site work environment with a focus on professional development. Access to cutting-edge tools and resources ensuring continuous learning and growth.

Its fun to work at a company where people truly believe in what they are doing! Job Description: Responsibilities: Should be able to provision and set up/ migrate resources(applications) from On-prem to Cloud. Can manage and secure the flow of structured and unstructured data from multiple sources Good experience with SQL Server, SQL Managed Instances and file stores. Any experience with NOSQL is added advantage. Experience with different PaaS Services in Compute, Storage, and Networking Experience with Azure Monitor and Log Analytics for performance tuning and troubleshooting. Must possess excellent programming skills with SQL, C# and exposure to . Net Core. Experience with Developing and Deploying Containerized applications (Dockets). Good experience in developing applications that use Storage Account and Key vault Experience with Azure Active Directory, Azure Search, VM and Blob knowledge on VNet, SubNet, Route Tables and troubleshooting the network issues. Experience in Hybrid Network (Onprem - Azure Cloud) Participate in the development and maintenance of AACER with coding, testing, and deployment. Estimate assigned work effort and be accountable for deliverables and completion dates. Provide analysis, recommendations, and solutions to improve performance, security, and scalability of software and services. Contribute to our technical evolution by sharing of business and technology knowledge. Contribute to the enhancement of our Continuous Integration, Continuous Deployment and development lifecycle. Troubleshooting and product bug correction. Qualifications (Must Have): Strong ability to communicate in English both in written and verbal forms. Degree or Diploma in Computer Science or equivalent. Exceptional interpersonal and organizational skills to effectively collaborate with a multifunctional team. Understanding of software development life cycle like Agile. 6+ years of experience with . NET, C#, ASP. Net, SQL Server, HTML5 and CSS 3+ years of experience with . Net Core, ASP. Net Core, React JS or UI Framework. 2+ years of experience with SQL. Hands on experience with Git/ VSTS/ Azure DevOps. Experience with Azure App Services, Azure Functions, SQL Managed Instances Experience in developing applications integrating with Azure Active Directory, Azure Search, VM and Blob is added advantage Experience in developing applications that work in Hybrid (Cloud On-Prem) is added advantage. #LI-VR1 If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! It is Epiq s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Vendor Rate : $22 per hour DM Sachin ECMS ID 533696 Job Title of the Opportunity Microsoft Intune Support Engineer Number of Openings 1 Expected DOJ Immediate Duration of contract 6 months (Extendable quarter on quarter (depending on performance) Total Experience 5+ Relevant Experience on Mandatory Skills 3+ Job Description & List of activities Setup Intune for Windows Device management as the target platform for Image management, patching , Software Deployment, etc. , Setup Intune Windows & mobile device profiles Setup Intune Windows & mobile device policies Setup Enrollment of Windows 10 & mobile devices Setup Application deployment through Intune and company portal app. Provide Level 2 or Level 3 End User Computing Support for a global Device Transition project. ; Provide support to post-migration issues Working knowledge and hands on experience with Microsoft Intune and or any Mobile Device Management Tool Experience with Intune Infrastructure, policy management, profile management and Azure Active Directory Experience with Device enrollments to Intune, Windows Autopilot Validate Intune Device Enrollment and Compliance In-depth knowledge to troubleshoot issues related to Intune device enrollment, compliance, application installation, certificates Experience with supporting Windows 10 and iOS/Android Mobile Devices Good knowledge on Active Directory, PowerShell scripting, Group Polices, Office 365 Ability to work in team in diverse/multiple stakeholder environment distributed globally Good Analytical skills Open to work in shifts Mandatory Skills Microsoft MDM (Intune) Good to Have Skills Any other Mobile Device Management Tools, PowerShell scripting, SCCM (MECM), ABM, KNOX, Android Enterprise Work location Chennai/ Bangalore BGV Pre/ Post Onboarding Pre-Onboarding

Lead Operations Support Analyst About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Senior Analyst 2(Level 1. 5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1. 5 Support Engineer to join our IT Service Desk team. The Tier 1. 5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the Face and Voice of IT in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e. g. , ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e. g. , Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for 5-7 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Sr. Operations Support Analyst About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Senior Analyst 1(Level 1. 5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1. 5 Support Engineer to join our IT Service Desk team. The Tier 1. 5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the Face and Voice of IT in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e. g. , ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e. g. , Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for 2-5 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Key Responsibilities -- - Install, configure, and maintain physical and virtual servers, including Windows and Linux. - Manage Active Directory, DNS, DHCP, GPO, Office 365 & Google Suite. - Ensure system security by implementing firewalls, antivirus, and patch management. - Troubleshoot system, network, and application issues for end-users. - Oversee backup and disaster recovery planning for on-premises infrastructure. - Support hardware, software, and network devices (routers, switches, firewalls). - Implement access controls and security policies in alignment with IT best practices. - Operating System & Software patching - Configuration & management of service desk tools like Manage Engine, Zendesk, Jira etc. Required Skills -- - Expertise in Windows Server, Active Directory, Group Policy, and Office 365. - Strong knowledge of networking, firewalls, VPNs, and endpoint security. - Experience with virtualization technologies (VMware, Hyper-V). - Hands-on experience with system monitoring and patch management. - Proficiency in scripting (PowerShell, Batch scripting).

Assist in network setup, maintenance, troubleshooting LAN/WAN,Active Directory, and servers. Must know networking basics, firewalls, system admin, and switch/router config. B.Sc./B.Tech in CS/IT required. CCNA/Network+ preferred. Provident fund Health insurance

Role & responsibilities Role : Exchange Online On-Premise Experience: 5-8 Years Location: Bangalore Notice Period: Immediate to 15 Days Job Description: Responsibilities: Lead the architecture and deployment of Exchange Server solutions, including on-premises and hybrid configurations, ensuring seamless integration with existing systems. Manage and optimize Exchange Online environments, including mailbox migrations and configurations to enhance user experience. Experience with public folder migration and server upgrades. Implement and enforce security policies, including configuring role-based access control (RBAC) and ensuring compliance with industry standards. Monitor system performance, troubleshoot issues, and conduct root cause analysis to prevent future occurrences. Collaborate with cross-functional teams to support projects that require Exchange expertise, providing technical guidance and best practices. Mentor junior administrators and provide training on Exchange management and troubleshooting procedures. Required Skills 5+ years of experience in managing Microsoft Exchange environments, with a strong focus on Exchange 2016 and Exchange Online. Hands-on experience with PowerShell scripting for automation of administrative tasks. Proven track record of successfully leading migration projects from on-premises Exchange to Exchange Online. Preferred: Experience with Microsoft 365 services beyond Exchange, such as SharePoint and Teams. Relevant Microsoft certifications (e.g., MCSE: Productivity, Microsoft 365 Certified: Enterprise Administrator Expert). Familiarity with hybrid cloud architectures and integration with Azure services. Technical Skills and Relevant Technologies Expertise in Microsoft Exchange Server administration, configuration, and troubleshooting. Deep understanding of Active Directory, DNS, and network protocols relevant to Exchange. Experience with backup and recovery solutions specific to Exchange environments.

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1 year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8.4 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Job Responsibilities -Engineer will develop the services on Broadcom API Gateway. Test the Services using Selenium, Postman; Integrate the services with LexisNexis products; Develop and test the rules in Threatmetrix DDP Platform. Hands on experience with Broadcom API Gateway implementations (Layer 7). Or any similar experience on API services using any tool. Awareness of SiteMinder integrations with Broadcom API Gateway Knowledge of ThreatMetrix (LexisNexis) rule configurations Hands on experience on AWS platform and tools like Selenium, Postman. Skill Set : One Position 3 to 12.5 Years & three Positions for 5 to 9 years and of experience in below tools. Following Broadcom/CA tools -> Siteminder, MultiFactor Authentication (MFA) or Advance Authentication , Directory, Identity manager, Access Gateway, API Gateway. Other tools -> LexiNexis s ThreatMetrix (TMX) Microsoft -> Active Directory, PKI , Azure AD Good to have AWS knowledge.

Job Responsibilities -Engineer will develop the services on Broadcom API Gateway. Test the Services using Selenium, Postman; Integrate the services with LexisNexis products; Develop and test the rules in Threatmetrix DDP Platform. Hands on experience with Broadcom API Gateway implementations (Layer 7). Or any similar experience on API services using any tool. Awareness of SiteMinder integrations with Broadcom API Gateway Knowledge of ThreatMetrix (LexisNexis) rule configurations Hands on experience on AWS platform and tools like Selenium, Postman. Skill Set : One Position 3 to 12.5 Years & three Positions for 5 to 9 years and of experience in below tools. Following Broadcom/CA tools -> Siteminder, MultiFactor Authentication (MFA) or Advance Authentication , Directory, Identity manager, Access Gateway, API Gateway. Other tools -> LexiNexis s ThreatMetrix (TMX) Microsoft -> Active Directory, PKI , Azure AD Good to have AWS knowledge.

Job Title: Desktop Support Engineer (L1 & L2) Experience: 3 to 6 Years Location: Noida Work Type: Full-time | Onsite Shift: Rotational (as per client requirement) Role Overview: We are seeking a Desktop Support Engineer with 36 years of hands-on experience in L1 and L2 support to join our IT team. The candidate will be responsible for maintaining, troubleshooting, and supporting end-user systems and related hardware/software environments. Key Responsibilities: Provide L1 & L2 technical support to end users for hardware, software, and peripheral issues. Install, configure, and maintain desktops, laptops, printers, and mobile devices . Troubleshoot Windows OS, MS Office, Outlook/Exchange, and basic networking issues . Manage user accounts, profiles, and permissions through Active Directory . Handle incident and service request tickets using ITSM tools like ServiceNow, BMC, JIRA , etc. Provide remote and onsite support as required. Install, configure, and troubleshoot VPNs, LAN/WAN, and Wi-Fi connectivity. Ensure timely resolution of issues within defined SLAs. Support software deployments, updates, and patching . Escalate unresolved issues to L3 support or vendors as needed. Maintain asset inventory and documentation of support processes. Required Skills & Experience: 3–6 years of experience in Desktop Support / IT Support roles. Strong knowledge of Windows 10/11 , Microsoft Office Suite, Outlook/Exchange. Experience with Active Directory, DNS/DHCP basics, VPN, and remote support tools . Familiarity with ticketing systems and SLA-driven environments. Good communication and interpersonal skills. Ability to support users in a corporate enterprise environment . Nice to Have: Certifications like MCP, MCSA, CompTIA A+/N+, ITIL v4 . Knowledge of IT asset management . Experience in supporting video conferencing tools (Zoom, Teams, etc.) . Exposure to tools like SCCM , software deployment, or disk imaging. Role & responsibilities

Responsibilities: 1E Tachyon Platform Management: Run and maintain 1E Tachyon Platform Backend Infrastructure (On-Prem / SaaS). Digital Employee Experience (DEX) Improvement: Responsible for improving Digital Employee Experience (DEX). Communication & Recommendations: Communicate findings and recommendations clearly to internal stakeholders and clients. Project Support: Support project planning, scoping, and execution with a focus on quality and efficiency. Custom Instruction Development: Develop custom instructions for workplace experience and Selfheal capabilities for devices. Guaranteed State Rule Management: Create and deploy guaranteed state rules. Device Monitoring & Troubleshooting: Monitor and troubleshoot device stability and experience. Tachyon Health Monitoring: Monitor Tachyon agent and server health. ITSM Integration: Integrate ITSM with Tachyon. Desktop Management Integration: Integrate with desktop management for OS Patching and Software Delivery. Inventory Management: Manage inventory for endpoints. Automation & Selfheal Collaboration: Collaborate with other team members to build, test, and release automation and selfheal capabilities. Vendor Liaison: Work with 1E Vendor for any raised issues related to 1E Solutions and Platform. Training & Technical Support: Train support staff and assist with technical issues as necessary. Client Engagement: Work with client organizations to identify and address business needs. Reporting & Analytics: Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau). Telemetry Data Analysis: Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities. Accurate Reporting: Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations. Presentation Creation: Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress. Automation Opportunity Identification: Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities. Cross-functional Collaboration: Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks. Analytical Framework Development: Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives. Data Quality & Security: Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards. Mentorship & Best Practices: Mentor and guide junior analysts and contribute to best practices. Cross-functional Initiatives: Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights. End-to-End Analysis Project Ownership: Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact. Best Practices & Prioritization: Responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving. Module Output Monitoring: Responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers. Required Skills: Proficiency in 1E Tachyon . Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting . Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System . Understanding of JSON, XML formats . Ability to consume API. Understanding of Windows server and client administration . Good understanding of Group Policy, DNS and DHCP administration . Proficiency in enterprise endpoint management solutions, including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne . Excellent problem solving/analytical skills. Nice to have skills: Experience with other 1E tools such as Nomad/Shopping/Nightwatchman. Experience in Nexthink, SysTrack. Problem-solving attitude. Collaborative team spirit. Good communication skills with the ability to represent in global meetings/forums/customers. Good understanding of network infrastructure. Knowledge of Cloud Technologies.

Required min 1 year of experience in IT Service Desk(International) Must have Hands on exp on Microsoft Applications and Windows OS Location- Hyderabad 5 Days working WFO| Rotational Shifts CTC- 5LPA+ Variables Any Graduate

Role & responsibilities Performing Quality Assurance over end-to-end Identity Access Reviews Identify control gaps and driving sufficient remediation plans Planning, designing, developing, and conducting Identity Access Reviews testing Validate input and output of Identity Access Reviews Preferred candidate profile Minimum of 1-3 years of experience in data analysis. Strong analytical and technical skills. Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros) Hands-on experience in Identity and Access Management tools such as Saviynt, Active Directory and RACF groups

The role is responsible for performance monitoring, maintenance, and reliable operation of BI Platforms, BI servers and database. This role involves managing BI Servers and User Admin Management for different environments, ensuring data is stored and retrieved efficiently, and safeguarding sensitive information and ensuring the uptime, performance, and security of IT infrastructure & Software maintenance. We are seeking a skilled BI Platform Administrator to manage, maintain, and optimize our enterprise Power BI, Spotfire and Tableau platforms . The ideal candidate will ensure seamless performance, governance, user access, platform upgrades, troubleshooting, and best practices across our BI environments. Roles & Responsibilities: Administer and maintain Spotfire, Power BI Service, Power BI Report Server, and Tableau Server/Online/any Cloud platforms (AWS, Azure/GCP). Preferred AWS Cloud experience. Configure, monitor, and optimize performance, capacity, and availability of BI platforms. Set up and manage user roles, permissions, and security policies. Manage BI platform upgrades, patches, and migrations. Monitor scheduled data refreshes and troubleshoot failures. Implement governance frameworks to ensure compliance with data policies. Collaborate with BI developers, data engineers, and business users for efficient platform usage. Automate routine administrative tasks using scripts (PowerShell, Python, etc.). Create and maintain documentation of configurations and operational procedures. Install, configure, and maintain BI tools on different operating systems, servers, and applications to ensure their reliability and performance Monitor Platform performance and uptime, addressing any issues that arise promptly to prevent service interruptions Implement and maintain security measures to protect Platforms from unauthorized access, vulnerabilities, and other threats Manage backup procedures and ensure data is securely backed up and recoverable in case of system failures Provide technical support to users, troubleshooting and resolving issues related to system access, performance, and software Apply operating system updates, patches, and configuration changes as necessary Maintain detailed documentation of Platform configurations, procedures, and change management Work closely with network administrators, database administrators, and other IT professionals to ensure that Platforms are integrated and functioning optimally Install, configure, and maintain database management Platforms (BI), ensuring services are reliable and perform optimally Monitor and optimize database performance, including query tuning, indexing, and resource allocation Maintain detailed documentation of Platform configurations, procedures, and policies Work closely with developers, Date Engineers, system administrators, and other IT staff to support database-related needs and ensure optimal platform performance Basic Qualifications and Experience: Over all 5+ years of experience in maintaining Administration on BI Platforms is preferred. 3+ years of experience administering Power BI Service and/or Power BI Report Server or 3+ years of experience administering Spotfire 2+ years of experience administering Tableau Server or Tableau Cloud . Strong knowledge of Active Directory , SSO/SAML , and Role-Based Access Control (RBAC). Experience with platform monitoring and troubleshooting (Power BI Gateway logs, Tableau logs, etc.). Experience with Spotfire webservers, caching, or application server architecture Scripting experience (e.g., PowerShell , DAX , or Python ) for automation and monitoring. Strong understanding of data governance , row-level security , and compliance practices. Experience working with enterprise data sources (SQL Server, Snowflake, Oracle, etc.). Familiarity with capacity planning , load balancing , and scaling strategies for BI tools. Functional Skills: Should Have: Knowledge of Power BI Premium Capacity Management ,Tableau Resource Management, or Spotfire Caching and application server. Experience interacting directly with end users Experience integrating BI platforms with CI/CD pipelines and DevOps tools. Hands-on experience in user adoption tracking , audit logging, and license management. Ability to conduct health checks and implement performance tuning recommendations. Understanding of multi-tenant environments or large-scale deployments . Good to Have: Experience with Power BI REST API or Tableau REST API for automation. Familiarity with AWS Services and/or AWS equivalents. Background in data visualization or report development for better user collaboration. Exposure to other BI tools (e.g., Looker, Qlik, MicroStrategy). Knowledge of ITIL practices or experience working in a ticket-based support environment. Experience in a regulated industry (finance, healthcare, etc.) with strong compliance requirements. Education & Experience : Master s degree with 3-7+ years of experience in Business, Engineering, IT or related field OR Bachelor s degree with 5-9 years of experience in Business, Engineering, IT or related field OR Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. EQUAL OPPORTUNITY STATEMENT Ready to Apply for the Job? We highly recommend utilizing Workdays robust Career Profile feature to complete the application process. A link to update your profile is available when you click Apply . You can then complete your Workday profile in minutes with the Upload My Experience functionality to upload an updated copy of your resume or you can simply edit the individual sections of your Career Profile. Please note that you should be in your current position for at least 18 months before applying to internal positions. Staff must notify their current manager if invited for an interview. In addition, Staff are ineligible to apply for open positions if (a) their performance is currently being managed on a performance improvement plan (PIP) or other locally utilized formal coaching document or (b) their most recent performance rating was not a Partially Meets Expectations or higher. Please visit our Internal Transfer Guidelines for more detailed information .

Solve hardware & software issues for desktops/laptops Install, upgrade, and maintain systems Set up new users, manage accounts & access Location: A SEZ Unit Kattupalli Village Ponneri Taluk Thiruvallur District Ennore

Let s do this. Let s change the world. In this vital role you will be an integral part in driving growth & innovation, improving efficiency and creating enterprise value - supporting our mission To Serve Patients . The Manager-Information Security will be responsible for the oversight and hands-on leadership of the Directory Services (AD and LDAP) team within the Digital Identity Access Services (DIAS) organization. This role involves developing, implementing, maintaining, and updating IAM strategies, policies and procedures to ensure the security and integrity of our systems and data. The ideal candidate will have extensive experience in Active Directory, Enterprise Unix LDAP and other Directory services. Candidate should have a deep understanding of security standard processes, and the ability to lead a team in a dynamic, global environment. Roles & Responsibilities: Manage Amgens Internal and External PKI Technologies Manage External PKI vendors like Sectigo and Entrust Develop and maintain the Directory and LDAP standards and architecture, ensuring that it meets industry standards and best practices Assess and select IAM technologies and tools that align with Amgen s IAM strategy Lead the information security team, providing guidance, support, and mentoring to ensure the effectiveness of security operations Develop and implement the IAM (Identity Access Management) strategy aligned with the organizations information security goals and regulatory requirements. Lead the design, implementation, and management of IAM solutions, including governance for Directory Services. Create, implement, and maintain IAM policies, standards, and procedures to manage user identities and access rights. Design and enforce access control mechanisms, including role-based access control (RBAC), to safeguard sensitive information. Manage IAM-related security incidents and vulnerabilities, coordinating with IT security teams to mitigate risks. Know the latest with industry trends, emerging threats, and standard methodologies in IAM. Collaborate with IT and security teams to integrate IAM solutions with other security and business systems. Develop and maintain key performance indicators (KPIs) to track service metrics and generate regular reports for management. Evaluate and implement IAM tools and technologies to enhance security and streamline processes. Participate in vendor proposals, contract negotiations, and support renewals. This role on occasion might have responsibilities outside of business hours. Travel: International and/or domestic travel up to 10% may be essential. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree with 4 to 6years of experience related field OR Bachelor s degree with 6 to 8 years of experience in related field OR Diploma with 8 - 12 years of experience in related field. Preferred Qualifications: Must-Have Skills: Strong knowledge of Internal and External PKI (Public Key Infrastructure). Strong knowledge of Directory Services and LDAP Services. Solid understanding of Active Directory Domain structure and security, Windows Operating Systems and Domain Controllers, Azure AD and Microsoft Entra ID. Strong knowledge of LDAP directories and managing LDAP Structure. Knowledge of LDAP Schema and configuration changes. Create and modify Shell Scripts for bulk LDAP operations. Creation and implementation of LDAP Business Continuity plans. Familiarity with security standards and regulations (e.g., NIST, ISO). Experience with Authentication, Provisioning/De-provisioning, Role Management, Session Management and Directory Services. Experience in driving transformation initiatives using Scaled Agile methodology. Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization. Good-to-Have Skills: Work experience in the biotechnology or pharmaceutical industry. Degree in Computer Science, Information Systems, or Engineering. Familiarity with GxP standards, Information Security standards and policies like ISO 27001/27002, NIST and others. Strong problem-solving and analytical skills. Demonstrated ability to work effectively in a fast-paced, dynamic environment. Understanding of ITIL processes and implementation. Proficiency in scripting and automation (e.g., Python, Bash) is a plus Professional Certifications CompTIA Security+ (preferred) Cloud Identity or Security Certification (preferred) Microsoft Azure Certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams . High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

The role is responsible for performance monitoring, maintenance, and reliable operation of BI Platforms, BI servers and database. This role involves managing BI Servers and User Admin Management for different environments, ensuring data is stored and retrieved efficiently, and safeguarding sensitive information and ensuring the uptime, performance, and security of IT infrastructure & Software maintenance. We are seeking a skilled BI Platform Administrator to manage, maintain, and optimize our enterprise Power BI and Tableau platforms . The ideal candidate will ensure seamless performance, governance, user access, platform upgrades, troubleshooting, and best practices across our BI environments. Roles & Responsibilities: Administer and maintain Power BI Service, Power BI Report Server, and Tableau Server/Online/any Cloud platforms (AWS, Azure/GCP). Preferred AWS Cloud experience. Configure, monitor, and optimize performance, capacity, and availability of BI platforms. Set up and manage user roles, permissions, and security policies. Manage BI platform upgrades, patches, and migrations. Monitor scheduled data refreshes and troubleshoot failures. Implement governance frameworks to ensure compliance with data policies. Collaborate with BI developers, data engineers, and business users for efficient platform usage. Automate routine administrative tasks using scripts (PowerShell, Python, etc.). Create and maintain documentation of configurations and operational procedures. Install, configure, and maintain BI tools on different operating systems, servers, and applications to ensure their reliability and performance Monitor Platform performance and uptime, addressing any issues that arise promptly to prevent service interruptions Implement and maintain security measures to protect Platforms from unauthorized access, vulnerabilities, and other threats Manage backup procedures and ensure data is securely backed up and recoverable in case of system failures Provide technical support to users, troubleshooting and resolving issues related to system access, performance, and software Apply operating system updates, patches, and configuration changes as necessary Maintain detailed documentation of Platform configurations, procedures, and change management Work closely with network administrators, database administrators, and other IT professionals to ensure that Platforms are integrated and functioning optimally Install, configure, and maintain database management Platforms (BI), ensuring services are reliable and perform optimally Monitor and optimize database performance, including query tuning, indexing, and resource allocation Maintain detailed documentation of Platform configurations, procedures, and policies Work closely with developers, Date Engineers, system administrators, and other IT staff to support database-related needs and ensure optimal platform performance Basic Qualifications and Experience: Over all 5+ years of experience in maintaining Administration on BI Platforms is preferred. 3+ years of experience administering Power BI Service and/or Power BI Report Server . 2+ years of experience administering Tableau Server or Tableau Cloud . Strong knowledge of Active Directory , SSO/SAML , and Role-Based Access Control (RBAC). Experience with platform monitoring and troubleshooting (Power BI Gateway logs, Tableau logs, etc.). Scripting experience (e.g., PowerShell , DAX , or Python ) for automation and monitoring. Strong understanding of data governance , row-level security , and compliance practices. Experience working with enterprise data sources (SQL Server, Snowflake, Oracle, etc.). Familiarity with capacity planning , load balancing , and scaling strategies for BI tools. Functional Skills: Should Have: Knowledge of Power BI Premium Capacity Management and Tableau Resource Management. Experience integrating BI platforms with CI/CD pipelines and DevOps tools. Hands-on experience in user adoption tracking , audit logging, and license management. Ability to conduct health checks and implement performance tuning recommendations. Understanding of multi-tenant environments or large-scale deployments . Good to Have: Experience with Power BI REST API or Tableau REST API for automation. Familiarity with AWS Services and/or AWS equivalents. Background in data visualization or report development for better user collaboration. Exposure to other BI tools (e.g., Looker, Qlik, MicroStrategy). Knowledge of ITIL practices or experience working in a ticket-based support environment. Experience in a regulated industry (finance, healthcare, etc.) with strong compliance requirements. Education & Experience : Master s degree with 1-2+ years of experience in Business, Engineering, IT or related field OR Bachelor s degree with 2-3+ years of experience in Business, Engineering, IT or related field OR Diploma with 5+ years of experience in Business, Engineering, IT or related field Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements .