2 Active Direc Jobs

Position: Senior System Support Executive Position Summary The Senior System Support Executive is responsible for delivering technical support to end users across various enterprise applications and systems. This role ensures the resolution of technical issues efficiently and aligns IT services with business objectives. Key Responsibilities • Possess expert-level knowledge of Windows Server environments, including Active Directory, DHCP, DNS, WSUS, and WDS. • Take end-to-end ownership of employee technical issues and ensure timely resolution within service level expectations. • Provide real-time support to employees via chat, aiding in troubleshooting, root cause analysis, and issue resolution. • Contribute to Problem Management by identifying recurring incidents and proposing long-term solutions. • Drive continual improvement initiatives within the IT Operations Support function. • Conduct training sessions and prepare user-friendly documentation to enhance end-user self-service. • Create and maintain technical documentation to contribute to the departments knowledge base, promoting effective knowledge sharing. • Collaborate with Network and Systems Engineering teams to provide hands-on support for network and server infrastructure. • Perform scheduled system audits and routine maintenance checks on user systems. • Manage OS patching and maintain vendor relationships for timely support and escalations. • Oversee IT inventory and asset configuration documentation. • Demonstrate the ability to operate both independently and within a team structure. • Develop and document workarounds for unresolved incidents. • Communicate with users to assess and translate technical problems into actionable solutions. • Uphold consistency and reliability in service delivery. • Exhibit strong interpersonal, communication, and time management skills. • Apply effective decision-making and organizational capabilities to manage priorities and incidents. Technical Proficiencies • Hands-on experience with: Gsuite/any email systems, Fortinet Firewall,Switches, Crowdstrike, BitLocker, Ivanti Endpoint Management, AD. Preferred Qualifications • 5–7 years of proven experience in IT Infrastructure support. • A degree in B.E., B.Tech, MCA, MSc-IT, or an equivalent field. • Industry certifications such as CCNA, MCSA, or CompTIA N+ are advantageous. • Strong analytical, verbal, and written communication skills. • Proven troubleshooting capabilities and a methodical problem-solving approach.

Position Responsibilities The Service Desk Analyst is responsible for providing a single point of contact for the employees for Information Technology related issues and requests and to manage the resolution of the issue or request Provide a customer service to the staff in the resolution of IT related issues and requests by providing a single point of contact and managing the complete resolution process. Record each contact in the service management system. Achieve Service Desk Key Performance Indicators. Achieve Service Desk Service Level Agreements when delivering customer support services General Responsibilities Understand and act in accordance with the companys vision, mission and values and positively contribute to the companys culture. Participate in Human Resource systems and initiatives. Comply with plans and actions to ensure corporate governance. Comply with the systems and standards set when dealing with internal and external customers. • Comply with all statutory obligations. Undertake any other duties, accountabilities and responsibilities as directed Qualifications / Requirements The ideal candidate will have: Minimum 2-4 Years Experience. You will currently be working as a Level 1 technician in a large corporate company providing support via telephone to a global community You will be able to support Microsoft Office, End User related issues e.g. Network logins / connectivity, Windows 7 / 10, Offline folders, VPN troubleshooting, Application access You will be have a good understanding of usage and ticketing mechanisms of ServiceNow Bachelors/masters degree in computer science or a related field Customer service skills Communication skills Pleasant customer service manner (particularly on phone) Problem solving skill. Ability to deal with employees at all levels and IT competencies Knowledge of business processes Knowledge of Service Management Systems Knowledge of IT Infrastructure Library (ITIL) Experience in the delivery of support services Tertiary qualification in Information Technology, higher education or demonstrate Additional • Proactive – (particularly in getting up to speed on support in Cleanaway environment) • Practical understanding of ITIL implementation on a Service Desk (Incident Management, Major Incident Management) • Experience with Service now or similar Help Desk tool skill set • Team player • Ability to communicate clearly both written & verbal • Committed • Cisco Telephony / Call Manager Experience is preferred – helping user related issues • AD Admin (Service Desk) • Ability to diagnose an IT issue quickly. • IPhone, iPad, Android & Windows phone experience • Working Hours – Rotational Shifts . Health, Safety and Environment (HSE) Responsibilities • Know the company’s vision with respect to HSE standards, behaviors and performance. • Participate in the company’s safety first culture that supports continuous HSE improvement and participate in company-wide programs. • Ensure duty of care obligations are met and that your conduct in the workplace occurs in a safe manner at all times. • Participate in processes regarding risk management compliance and internal controls to ensure operations and legal HSE risks are effectively managed and minimized. • Participate in training to obtain the appropriate skills and experience to safely and competently perform role. • Adhere to the company’s policies and procedures at all time