Customer Experience Specialist, South Asia Cochlear Ltd

6.0 - 10.0 years

0 Lacs

maharashtra

On-site

As the Customer Experience Specialist at Cochlear, you will play a crucial role in elevating the service experience for our patients and healthcare professionals in South Asia. Your primary focus will be on implementing customer-centric operations, enhancing processes, fostering cross-functional collaboration, driving service excellence, and maintaining a continuous improvement mindset. By working closely with internal teams and external partners, you will contribute to shaping a service-oriented operational framework that exceeds the expectations of our stakeholders. Accountability 1: You will optimize the end-to-end operations of the warehouse by conducting assessments, developing process enhancements, establishing performance metrics for supply chain vendors, analyzing freight costs, and leading process improvement initiatives. Accountability 2: You will optimize the end-to-end operations of customer service by collaborating with the CS team, streamlining service and repair processes, tracking warranty costs, monitoring FOC issuance, and reviewing performance data to assess the impact of improvements. Team Role: As a Manager of people, you will seek and adopt best practices, promote innovation and creative thinking, contribute to quality procedures, attract and develop a high-performing team, and demonstrate commitment to workplace health and safety. Minimum Key Incumbent Requirements: You should have a B.E/B.Tech qualification, 6-8 years of experience in Operations/Process Improvement, customer focus, teamwork, knowledge of process improvement methodologies and tools, and project management skills. Desired Skills: Key competencies include excellent communication skills, ability to work under tight deadlines, negotiation skills, organization & time-management skills, teamwork, drive for continuous improvement, and the ability to understand insights from data. Experience with Oracle, an MBA in operations, and experience in the medical devices industry are desirable. Cochlear is dedicated to helping people hear and be heard, providing innovative hearing solutions for those with hearing loss. If you are ready to contribute to our mission and take on new challenges, click the apply button to start your application and join us in making a difference.,

Posted 3 weeks ago

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