Overview The BizOps team at Mastercard is at the forefront of our DevOps transformation. We're seeking a passionate and proactive BizOps Engineer I who thrives on solving complex problems, has a strong affinity for CI/CD pipelines, and is dedicated to driving automation and best practices. If you're a natural problem-solver with a low tolerance for manual work and a strong desire to automate everything, this role is for you. You'll partner closely with development, quality, release, and product organizations to ensure our technology services are production-ready, highly available, and performant. Mission The core mission of the BizOps team is to serve as the production readiness steward for our platforms. This involves close collaboration with developers to design, build, implement, and support technology services, ensuring critical operational criteria such as system availability, capacity, performance, monitoring, self-healing, and deployment automation are integrated throughout the delivery process. BizOps plays a pivotal role in leading Mastercard's DevOps transformation through our tooling and by championing change and standards across all development, quality, release, and product organizations. We achieve this by: Supporting daily operations with a hyper-focus on triage and root cause analysis, always understanding the business impact of our products. Shifting left to be more proactive and involved earlier in the development process. Proactively managing production and change activities to maximize customer experience and increase the overall value of supported applications. Focusing on risk management, ensuring compliance and risk mitigation across all environments. Streamlining and standardizing traditional application-specific support activities and centralizing interaction points for both internal and external partners through effective communication. Ultimately, the role of BizOps is to align Product and Customer Focused priorities with Operational needs. We continuously review our run state from an internal perspective, providing feedback to our development partners on how to improve the customer experience of our applications. Responsibilities : As a BizOps Engineer I, your key responsibilities will include: Engaging in and improving the entire lifecycle of services, from inception and design through deployment, operation, and refinement. Analyzing ITSM activities of the platform and providing feedback to development teams regarding operational gaps or resiliency concerns. Supporting services pre-go-live through activities such as system design consulting, capacity planning, and launch reviews. Maintaining services once live by continuously measuring and monitoring availability, latency, and overall system health. Scaling systems sustainably through automation mechanisms, and evolving systems by advocating for changes that enhance reliability and velocity. Supporting the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and championing DevOps automation and best practices within Mastercard. Practicing sustainable incident response and conducting blameless postmortems. Taking a holistic approach to problem-solving, connecting the dots across various technology stacks during production events to optimize Mean Time to Recover (MTTR). Working collaboratively with a global team spread across tech hubs in multiple geographies and time zones. Sharing knowledge and mentoring junior resources. Qualifications : BS degree in Computer Science or a related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a strong sense of ownership and drive. Ability to debug and optimize code and automate routine tasks. Experience in dealing with difficult situations and making decisions with a sense of urgency. Preferred experience in one or more of the following programming languages: C, C++, Java, Python, Go, Perl, or Ruby. Interest in designing, analyzing, and troubleshooting large-scale distributed systems. A strong appetite for change and pushing the boundaries of what can be achieved with automation. Essential experience working across development, operations, and product teams to prioritize needs and build strong relationships. Experience in industry-standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Desired experience in designing and implementing an effective and efficient CI/CD flow that ensures high-quality code delivery from development to production with minimal manual effort. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
