Senior Software Engineer At SailPoint, we understand that a fun-loving work environment can be highly motivating and productive. When smart people work on intriguing problems and they enjoy working together, great things get accomplished. With that philosophy, we ve assembled the best identity team in the world that is passionate about the firms mission. SailPoint s flagship product: IdentityNow is the industry s first and only comprehensive identity governance product to be truly delivered as Software-as-a-Service (SaaS). We are seeking a sustaining software engineer with a flair for programming in Java -with a demonstrated history of learning, passionate about maintaining reliable, scalable, observable microservices for enterprise-grade, multi-tenant SaaS products. The position will be part of sustaining engineering group which contributes to all facets of the development and maintenance of the SailPoint product line. The product handles enormous amount of data and can be critical to our customers. The person in this role will function as an individual contributor and have excellent software development skills and work closely with SailPoint Development , Support and Customer. You ll work with teams that are passionate about continuous improvement and agility in a fast-paced environment. Job Description / Responsibilities Drive the maintenance of efficient, maintainable, robust microservices to deliver medium-to-high complexity features. Set a high bar for code reviews and fortify the team s coding/quality standards. Work in an agile environment, collaborate with peers on code reviews, testing and customer issues. Develop/adopt testing frameworks, test plans to improve code quality and continuous delivery. Continue to maintain the We built it, we maintain it SailPoint culture: Participate in the product OnCall and TechOps process Devise monitoring capabilities to analyze application behavior and performance Develop dashboards, alerts, and logging for IDN services to proactively monitor, catch, and mitigate potential Staging/Prod impacting issues Leverage training plans and service leads to quickly ramp-up on IDN product and technical knowledge. As a member of a sustaining engineering team, you will focus on handling customer issues and bug support. Troubleshoot and resolve technical problems reported by our customers. Help self and the local members to develop product and technical expertise to become self-sufficient over time to own and maintain services. Mentor junior members and guide them on technical solutions. Excellent English skills - should be capable of communicating outstandingly in English, both verbally and in writing What We Are Looking For Good Knowledge of IBM z/OS environment. Good Knowledge of JCL and REXX on z/OS Good knowledge and analysis skills in identifying issues from Mainframe dumps. Must be proficient with problem determination, analysis and resolution. Good knowledge of Diagnostics, Debugging and Troubleshooting skills on mainframe applications Desired (nice-to-have) Skills knowledge on IBM z/OS security systems like RACF, ACF2 or Top Secret Knowledge of programming in Assembler, C++, C Knowledge of build and test automation of applications for z/OS. Knowledge of core Java Experience working with remote teams (US time zones) What success looks like in the role Within the first 30 days you will: Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your test and development environment. Seek to deeply understand business problems or common engineering challenges and propose software architecture designs to solve them elegantly by abstracting useful common patterns. By 90 days: Proactively collaborate on, discuss, debate and refine ideas, problem statements, and software designs with different (sometimes many ) stakeholders, architects and members of your team. Take a committed approach to prototyping and co-implementing systems alongside less experienced engineers on your team there s no room for ivory towers here. By 6 months: Share support of critical team systems by participating in call, learning the characteristics of currently running systems, and participating in improvements. Occasionally serve as a debugging and implementation expert during escalations of systems issues that have evaded the ability of less experienced engineers to solve in a timely manner. Collaborates with Support Management and Engineering Manager to quick resolution of escalation.
