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Capacity Planner Eastvantage

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Capacity Planner at Eastvantage, your role will involve generating interval demand forecasts based on call volumes and average handling time projections. You will interact directly with Customer Care operations and vendors, working autonomously in a dynamic and fast-paced environment with minimal supervision. Your responsibilities include: - Generating demand forecasts based on call volume forecasts and average handling call trends using pre-defined guidelines, initiatives, and vendor strategies. - Reviewing vendor plans for adequate staffing to meet demand forecast and highlighting risks and mitigation plans. - Tracking budget vs demand forecast vs actuals for process optimization. - M...

Posted 2 weeks ago

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