3.0 - 5.0 years

0 Lacs

gurgaon, haryana, india

On-site

Job Title: WFM Analyst Job Description Role: Real time Management Designation: Real time analyst Location: GGN Years of Experience: Minimum 3 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other K...

Posted 1 day ago

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Real Time Analyst Concentrix

2.0 - 4.0 years

0 Lacs

gurgaon, haryana, india

On-site

Job Title: Real Time Analyst Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal...

Posted 2 months ago

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