Analyst, Real Time Management Concentrix

2.0 - 4.0 years

0 Lacs

gurgaon, haryana, india

On-site

Job Title: Analyst, Real Time Management Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for ...

Posted 1 week ago

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WFM Analyst Concentrix

3.0 - 5.0 years

0 Lacs

gurugram, haryana, india

On-site

Role: Real time Management Designation: Real time analyst Location: GGN Years of Experience: Minimum 3 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing ...

Posted 3 weeks ago

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Team Leader- WFM RTA//International BPO Hiresquad Resources

3.0 - 5.0 years

0 Lacs

gurugram, haryana, india

On-site

MNC in Gurgaon Hiring for Team Leader WFM RTA IC Role CTC UPTO 8 LPA based on Experience & Last CTC Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Shifts 24*7 ? Intraday real time monitoring of service levels for all queues at all sites 24/7/365 ? Real time monitoring of associates performance from all teams at all sites ? Real Time updates on Service Levels, Contact data, and other KPIs ? Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals ? Communicate and call out changes to incoming contact patterns to operations and the broader WFM team ? Have a real time communication with the WFM team and operations wh...

Posted 1 month ago

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WFM Analyst Concentrix

3.0 - 5.0 years

0 Lacs

gurgaon, haryana, india

On-site

Job Title: WFM Analyst Job Description Role: Real time Management Designation: Real time analyst Location: GGN Years of Experience: Minimum 3 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other K...

Posted 1 month ago

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Real Time Analyst Concentrix

2.0 - 4.0 years

0 Lacs

gurgaon, haryana, india

On-site

Job Title: Real Time Analyst Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal...

Posted 4 months ago

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