126 Acd Jobs - Page 3

UK Accounts Finalization For MNC Company in Phagwara Panjab (WFO/WFH) Prepare financial statements from clients books FRS 102, FRS 102 and FRS 105 Year-End Accounts-Preparation of Bank reconciliation, Depreciation, Debtors ledger reconciliation

Roles and Responsibilities Handling end-to-end recruitment process. Bridge management and employee relations by addressing demands, grievances, or other issues. Experience: 2 - 5 Years

Mandatory Skills: VAT scheme knowledge mandatory Job Description: Manage UK-based client bookkeeping, VAT returns, reconciliations, and client communication. Qualification: B.Com

Maintain accurate financial records for UK clients. Prepare and file VAT returns as per UK laws. Reconcile accounts and assist with month-end closing.

How will you make an impact Proven experience in managingACD Expertise in designing call routing flows for both inbound and outbound Strong understanding of UC and CC environments and routing mechanisms in a call contact center Proficiency in VOIP systems and related protocols such as SIP, H323, H248, RTP, and SS7-ISUP. Solid understanding of network protocols, especially TCP/IP and WEBSOCKET, with a focus on failover and redundancy strategies. Bachelor s degree in computer science or a related field from a reputed institute. Proven experience in Java programming, with a deep understanding of data structures, threading, object-oriented programming (OOP), design patterns, functional programmi...

This is a remote position. The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations. Key Responsibilities Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Develop and ...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Workforce Optimization (WFO) Consultant to join our Professional Services team. In this role, you will be responsible for consultative performance in all areas related to Five9's sol...

This is a remote position. Contract duration- 6 months (Extendable) Skills- Mandatory to look at AWS devOps, Amazon Connect. Job Summary The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations. Key Responsibilities Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation. Collaborate w...

Qualcomm India Private Limited is seeking a Hardware Engineer to join their Engineering Group, specifically focusing on Hardware Engineering. As a Hardware Engineer at Qualcomm, you will be at the forefront of technology innovation, contributing to the development of cutting-edge products that drive digital transformation and create a smarter, connected future. Your responsibilities will include planning, designing, optimizing, verifying, and testing electronic systems, circuits, mechanical systems, and various other hardware components to ensure the successful launch of world-class products. To qualify for this role, you must have a Bachelor's degree, Master's degree, or PhD in Computer Sci...

We are looking for an experienced Business Analyst with strong expertise in General Insurance (Fire, Engineering, Liability, Accident, and Marine lines of business). The ideal candidate will play a critical role in requirement gathering, process analysis, documentation, and end-to-end project implementations. This role demands close collaboration with stakeholders and technical teams to ensure accurate delivery of insurance solutions. Key Responsibilities: Conduct detailed business analysis to gather, document, and analyze requirements from stakeholders. Collaborate with clients and internal teams to understand end-to-end insurance processes, with a focus on Fire, Engineering, Liability, Acc...

The Resource Planner position is based in Pune or Gurgaon, requiring you to work from the office. Your primary responsibility will involve collaborating with Partner/Client workforce management team and operations to develop, revise, and uphold staffing and budget planning models. You will be expected to analyze contact center data to formulate long-term staffing and contact forecasts and models. Your proficiency in the NICE workforce management platform, forecasting, budget planning, staff planning, contact center forecasting modeling, and intra-day forecasting will be crucial for this role. Additionally, you will be supporting various support channels, including back-office support. In thi...

As a VoIP Developer, you are expected to have a minimum of 3 years of experience in the field. Your responsibilities will include working with open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, and Kamailio. You should possess a strong understanding of PSTN lines and be proficient in VoIP and SIP technologies. Your role will involve the installation and configuration of various products, so prior experience in this area is essential. Proficiency in tools such as wireshark, tcpdump, sipp, fail2ban, and IPtables is required. You must have excellent analytical and troubleshooting skills to identify and resolve issues effectively. A good grasp of databases, including Mysql and Mongo...

As an experienced and certified Cisco Contact Center engineer, you will be responsible for providing technical expertise in Unified Communications and Contact Center solutions. Your role will include client consultation, planning, designing, implementing, and supporting IP-based call center solutions. You will be tasked with developing and implementing technical architectures, analyzing existing networks, and recommending solutions to enhance performance. Your responsibilities will also involve setting up, configuring, and testing various components of the Cisco IP Contact Center, such as Cisco Call Manager, IVR, Cisco Intelligent Contact Manager, CVP, Workflow Management systems, and Call r...

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques D...

About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR2)...

Dear Candidates! We have Openings for the role " Real time analyst" for One of the BPO MNC company, its 5 days of working and Rotational shift , Only for Banglore Bommnahalli location .Interested candidates please apply Sowrabha.b@dynpro.in . " Reference will be a opportunity for others"

Hiring "Contact Center Technology Engineer" for Bank of Baroda for the location of Vadodara and Gandhinagar. Candidates with minimum 1 year of experience in Linux OS and PostgreSQL can apply.' Job Title: Contact Center Technology Engineer Experience: 1-5 Years Location: Baroda and Gandhinagar Salary Range: 30 k/month Working days: 6 Days a week Job Summary: We are looking for a Contact Center Technology Engineer with strong technical skills in Linux, PostgreSQL database management, and troubleshooting. The ideal candidate should have hands-on knowledge of contact center technology solutions and be eager to learn and grow in a fast-paced environment. Key Responsibilities: Install, configure, ...

As a Senior Voice Integration Engineer at R Systems in Bangalore, with over 9 years of experience, you will play a crucial role in designing, developing, and implementing systems for real-time anomaly detection in voice recordings and data reconciliation workflows. Your expertise in C/C++ programming, algorithms, and data structures will be essential for this role. Your responsibilities will include hands-on experience with voice and data protocols such as SIP, SDP, RTP, CSTA/TSAPI, and NATS. You will lead and support integration efforts across telephony systems like Cisco, Avaya, Genesys, and Mitel, as well as implement and maintain CTI and CRM integrations to enhance contact center perform...

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaborativ...

As a Contact Center Operations Analyst with 5 to 12 years of experience, your role will primarily focus on contact center technologies such as CRM systems, IVR, ACD, and workforce management tools. You will be working with contact center managers and agents to understand their needs and challenges while effectively communicating with business stakeholders to gather requirements. You will be responsible for balancing long-term strategic goals with short-term operational needs and identifying opportunities to streamline contact center processes. Your duties will include developing user stories and acceptance criteria, partnering with cross-functional teams, and working with solution architects...

We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java and cloud technologies. The ideal candidate will have experience working in Contact Center, Call Center, IVR, Call Routing, Dialer Systems, or VoIP technologies and will contribute to building next-generation solutions in a distributed environment. Work Location: Bangalore Work Mode: Hybrid Key Responsibilities: Design, develop, and optimize highly scalable, distributed systems for cloud-based Contact Center and Call Center solutions. Implement real-time voice and call management solutions, including IVR, SIP, ACD, CTI, and Dialer techno...

Role Description Monitor NICE inContact CXone systems to ensure optimal performance and uptime. Provide Tier 2/3 support for production issues related to IVR, ACD, Studio scripts, and integrations. Troubleshoot and resolve real-time incidents, escalating as needed to development or vendor teams. Collaborate with cross-functional teams to implement fixes and enhancements. Maintain documentation for support processes, known issues, and resolutions. Participate in root cause analysis and post-incident reviews. Support release management and deployment activities for contact center updates. Ensure compliance with SLAs and operational standards. Technical Skills 2+ years of experience supporting ...

About NxtWave NxtWave is revolutionizing the way India learns tech. With millions of learners across the country and a powerful in-house content engine, we create video experiences that inspire, educate, and build careers. To help scale our creative ambition, were looking for an Associate Creative Director, a creative visionary, detail-obsessed storyteller, and second-in-command to our Creative Director. If you’re a master of video direction and visual storytelling with a strategic brain and leadership mindset, this is your stage. About the Role As Associate Creative Director, you’ll work closely with our Creative Director to execute the vision of India’s most advanced multi-campus content s...

Job Summary: We are seeking an experienced Metro Telecom Design Manager to lead the design and integration of critical telecom systems for metro rail networks. The ideal candidate will have extensive expertise in TETRA, FOTS, CCTV, ACS, Telephone, MCS, CDRS, and SCADA systems, ensuring seamless communication, security, and operational efficiency for metro rail projects. The ideal candidate should possess a minimum of 10 years of relevant experience; out of which a minimum of 3 years experience in Telecommunication domain Metro Rail project design engineering. Key Responsibilities: 1.Telecom Systems Design Integration Lead the design of metro telecom subsystems, including: TETRA (Digital Trun...

Location: Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy, Ahmedabad Shift: 3:30PM–12:30AM IST JD: 10+ yrs of software development with significant, recent Twilio Flex and ReactJS experience Implement and optimize IVR, ACD, Dialer workflows