Area Collection Manager-Microfinance Skillventory

6.0 - 11.0 years

2 - 5 Lacs

amaravati, andhra pradesh, andhra pradesh, india

On-site

Key Responsibilities: Team Management: Lead and manage a team of branch collection officers and field collection agents. Train and motivate staff to ensure high productivity and adherence to collection protocols. Collection Operations: Plan and implement collection strategies for the area to achieve collection targets. Monitor overdue accounts and ensure follow-up actions are taken. Coordinate with the legal team for recovery proceedings when necessary. Portfolio Monitoring: Analyze delinquency trends, recovery patterns, and take corrective action. Ensure regular follow-up of overdue cases (DPD buckets). Identify and escalate high-risk cases and recommend remedial actions. Compliance and Documentation: Ensure collections are conducted ethically, and in compliance with RBI and company guidelines. Maintain accurate MIS, reports, and documentation related to collections. Conduct field visits to verify customer status and recovery progress. Customer Interaction: Engage with customers to understand repayment issues and provide viable resolution plans. Handle escalated cases and disputes with diplomacy and professionalism. Reporting: Submit daily, weekly, and monthly reports to regional/zonal heads. Monitor collection KPIs and propose area-specific improvements.

Posted 2 days ago

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