Why you want to work for our Cloud Operations team: Cloud Operations is the beating heart of Accruent. You will oversee the applications to make sure our customers can experience the full scope of Accruent's products. The performance of the applications is governed by the team to keep our products optimizing at peak performance. Our Cloud Ops team is full of learners and thinkers who foster an engaging atmosphere. The Systems Engineer II will be a key member of the Cloud Operations team and will be responsible for designing, building, automating, monitoring, and troubleshooting problems in Accruent’s customer facing servers and applications. This involves consulting on technical designs, planning capacity expansions, preparing for disaster recovery scenarios, and installing Accruent software. The position will be responsible for the performance and scalability of the Production level systems that they are assigned. The successful candidate will also be part of a periodic 24X7 on-call rotation once the probation period has completed. Experience with GIT and a Development/DevOps background would also be beneficial. The ideal candidate will be highly motivated and have a passion for technology and creative problem solving. If you are self-driven, enjoy working in a team environment, and enjoy creating innovative solutions to complex problems, Accruent may be a fit for you. This position reports directly to ‘Director of Cloud Operations’ and is a remote work opportunity. How You'll Make a Difference Build, validate, and support the Accruent applications in both public and private cloud environments. Ensure production level systems are running at all times and have multiple levels of redundancy to meet committed SLAs. Design servers and application environments for performance, reliability, redundancy, and scale. Develop a working knowledge of all Accruent-supported products and technologies. Perform day-to-day maintenance such as monitoring the performance of systems, virus detection, and monitoring network backups. Assist with the tactical implementation of any technology project and provide on-going technology support. Document environment topology and installation details. Utilize configuration management technologies to build and scale application environments. Develop scripts for automating repetitive tasks and making configuration changes. Engage with support teams and customers to troubleshoot and resolve technical issues. Maintain a disaster recovery plan and perform regular tests. Ensure SSAE16 audit compliancy and keep all software licensing and maintenance contracts current. Plan for expansion of capacity and recommend upgrades, patches, new applications, and equipment when necessary. Deep familiarity with OS and virtualization technologies Mentor and train Associates Ability to teach non-technical members of the organization and non-technical customers about the application Perform other duties as assigned. What You Bring To The Table Undergraduate degree in related discipline (IS/CS degree preferred) 3-4 years of professional hands-on experience in a web based(SaaS) software environment Experience with MS Azure administration Experience with scripting languages (PowerShell, BASH, T-SQL) Experience with building and managing public cloud environments (primarily Azure, but others are useful) Experience with troubleshooting operating system level issues (Windows and Linux Operating Systems) Experience with troubleshooting web server related issues (IIS, Apache, etc.) Familiarity with configuration management technologies such as Ansible, SaltStack, Chef, Puppet, etc. Certifications in Microsoft, Linux, database, networking, and cloud technologies highly desired Strong verbal and written communication skills Ability to proactively communicate detailed status to customer and project team Ability to work both within a team and independently Ability to make sound decisions based on customer needs and technical knowledge Self-motivated and able to work under pressure to deliver high-quality solutions Detail oriented with excellent analytical skills Familiarity with best practices in IT management, change management and architecture is desirable, e.g. ITIL. Knowledge of software lifecycle and agile methodologies Please Note This job does not require travel domestically or internationally, This is a full-time opportunity. Relocation will not be considered for this position. This position is also eligible for a bonus as part of the compensation package. About Accruent At Accruent (a subsidiary or affiliate of Fortive Corporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success. We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return. Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role. Explore the path. Join Accruent. About Fortive Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive Corporation Overview Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Accruent Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. This position is also eligible for bonus as part of the total compensation package.
Role Overview We are looking for a hands-on Technical Delivery Lead to own daily Salesforce support with the help of a Salesforce support admin to ensure consistent, high-quality delivery. Beyond support, this role serves as a key coordination point between our India and US based, remote Salesforce technical team and its various workstreams. While support is the primary focus, the role extends beyond ticket management. The Technical Delivery Lead will also scope and execute smaller technical initiatives (e.g., automation, tech debt, cross-functional fixes). They will act as the technical lead and delivery owner for the support workstream, balancing daily operational needs with forward-looking improvements across the Salesforce ecosystem. The ideal candidate brings hands-on Salesforce expertise, strong technical leadership within globally distributed teams, and the ability to elicit and translate business needs into scalable solutions. This role requires clear communication across time zones and teams, and a strong sense of ownership over platform quality, delivery, and process improvement. Key Responsibilities Support Leadership & Delivery Lead the day-to-day technical operations of the salesforce support workstream, including request triage/routing, task delegation, and ensuring SLA adherence. Review incoming tickets for completeness and technical feasibility, ensure prioritization is aligned with business needs, and route or scope work accordingly. Serve as the technical escalation point for complex issues raised by team members. Monitor work queues, review ticket updates, and drive accountability for timely and high-quality delivery. Own and improve support processes to streamline operations, enhance response quality, and ensure consistent, timely delivery of Salesforce solutions. Solution Design & Development Elicit and translate business and stakeholder requirements into Salesforce solutions using both declarative and programmatic approaches (Flows, Apex, LWC, etc.). Own and deliver technical solutions for non-sprint work such as automations, permission changes, data fixes, or small enhancements. Contribute to process improvements that reduce manual work, increase ticket throughput, and align with Salesforce best practices. Special Projects & Tech Debt Independently drive small to medium-sized initiatives that fall outside core support or major projects (e.g. system clean-up, automation improvements, refactoring legacy workflows). Proactively identify technical debt or inefficiencies in the platform and propose remediation paths. Team Coordination & Quality Assurance Guide and mentor team members on Salesforce development practices, business context, and delivery quality. Review and validate the support team’s work for completeness, standards adherence, and platform fit. Coordinate release planning and deployment readiness for support-driven changes, ensuring documentation and testing are complete. Cross-Team Collaboration Act as a liaison between support stream, enhancements team, and project teams working to improve coordination and collaboration across our broader team. Provide updates on support capacity, performance metrics, and risks or blockers. Compliance & Audit Support Partner with the IT Compliance Manager to support SOX compliance efforts related to the Salesforce platform. Generate and validate user access and permissions reports as part of recurring audits and access reviews. Respond to audit requests and provide supporting evidence (e.g., change logs, deployment records, user access history) in a timely and accurate manner. Required Skills & Experience 5+ years of experience in Salesforce development, platform administration, or technical delivery roles Strong hands-on experience with Salesforce configuration (Flows, validation rules, etc.), Apex, Lightning Web Components, and platform tools Prior experience coordinating or leading Salesforce teams, including triage, delegation, and delivery tracking Demonstrated ability to work across both support/ticket streams and project environments Experience managing SLA-bound work queues and balancing competing inbound requests Familiarity with integration concepts (AppExchange, REST APIs, middleware tools) and ability to troubleshoot data flows across systems Strong communication and documentation skills, especially when working across distributed teams Comfortable working in Agile or hybrid delivery models with business stakeholders and technical partners Preferred Qualifications Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I or II, Service Cloud Consultant, Sales Cloud Consultant, or similar Experience with Salesforce DevOps tools (e.g. Flosum, Copado, Gearset, AutoRABIT) Exposure to related systems such as Certinia (FinancialForce), marketing automation platforms (HubSpot, Marketo), or integration middleware (Boomi, etc) Experience working in a follow-the-sun support model Strong understanding of Salesforce security, permission models, and best practices for enterprise platform governance Fortive Corporation Overview Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Accruent Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. This position is also eligible for bonus as part of the total compensation package.