Accounts and Billing Associate

As an Accounts and Billing Specialist at our company, your role involves reviewing emails and tickets to ensure timely and accurate responses. You will navigate various platforms to research new customer accounts and verify the completeness of required paperwork and permits. Utilizing public records, you will verify the legitimacy of documents provided by clients. Effective communication with account holders is crucial, requiring phone and email correspondence while addressing customer issues promptly. Key Responsibilities: - Review emails and tickets from Accounts and Billing departments for accurate and timely responses - Research new customer accounts and verify necessary paperwork and permits - Validate documents provided by clients using public records - Communicate with account holders to address issues and ensure customer satisfaction - Conduct conference calls with account holders and banking institutions to resolve credit and chargeback issues - Manage the USPS Project by collecting and reviewing documents, compiling information, and sending files for address approval Qualifications Required: - Great phone etiquette - Customer-focused mindset - Strong problem-solving skills - Effective time management - Ability to work independently and collaboratively - Professional communication skills - Strong multitasking abilities with a high level of accuracy,