Account Manager - Native German Language Expert

As a dedicated account manager for our clients, you will be the main point of contact for all client concerns and needs. Your primary objectives will include building and maintaining strong client relationships, keeping accurate client records, and collaborating with sales and software development teams to ensure key performance indicators are met. It is essential to develop a comprehensive understanding of our products and services to effectively upsell and cross-sell to clients. Your responsibilities will involve addressing customer inquiries and requests, monitoring client accounts to ensure services align with their budget and requirements, participating in team meetings to enhance business operations, preparing progress reports for clients and management, and identifying opportunities for upselling, cross-selling, and renewals. To excel in this role, you should possess strong written and verbal communication skills in the German language (C1/C2 Level), demonstrate attention to detail and organizational abilities, exhibit proficiency in multitasking, and have a minimum of 5 years of experience in a German process with knowledge of ecommerce and ERP technologies. In addition to a challenging and rewarding work environment, you will also enjoy benefits such as health insurance, PF, leave encashment, and a personal accident policy. This is a full-time position focused on providing exceptional customer service and maintaining client accounts effectively.,