Account Manager (Customer Support - SaaS)

As a Customer Support Specialist at Zoconut, you will play a crucial role in ensuring customer success on our platform. Your primary objective will be to proactively identify and resolve any issues that customers may face, serving as the first point of contact and upholding the company's commitment to exceptional customer experience. Your responsibilities will include: - Proactively addressing and resolving customer issues - Serving as the custodian of customer experience - Understanding and addressing both technical and non-technical customer queries - Becoming an expert on the Zoconut software - Being available on all support channels during working hours To excel in this role, you should possess: - At least 1 year of B2B software customer support experience - Familiarity with key performance indicators such as CSAT, Response Time, and Ticket Closure - Ability to manage bug-related issues, feature requests, and customer retraining - Strong written and verbal communication skills - Quick learning ability and adaptability Moreover, your success in this role will be determined by your: - Ability to build rapport with customers and establish trust - In-depth understanding of Zoconut's platform product - Willingness to engage in proactive communication with customers - Discipline and multitasking skills to manage multiple leads effectively If you are excited about the prospect of contributing to our mission of democratizing quality healthcare and possess the necessary skills and traits, we welcome you to join us at Zoconut for a rewarding and fulfilling journey.,