Account Manager / Client Service Representative

Job Description

Job Description We are seeking a dynamic and highly skilled Account Manager / Client Service Representative to join our Postproduction team specializing in Marketing AV Finishing and Localization. The ideal candidate must have a strong understanding of digital media and post-production workflows, exceptional communication skills, and proven experience managing client and stakeholder relationships in a high-pressure, quality driven environment. Key Responsibilities • Serve as the primary point of contact for clients and stakeholders, ensuring satisfaction and aligning deliverables with expectations. • Manage and coordinate daily production activities for AV Finishing and Localization projects, including: Resource booking and work order scheduling Digital asset management activities, including I/O tasks Coordination of editorial, subtitling, audio, and graphics post workflows • Schedule and attend meetings with clients/stakeholders, global production teams, and management. Prepare daily, weekly, and monthly reports such as: Project Reports Production & Utilization Reports MIS Reports, etc. • Use Microsoft Office tools and project management platforms like Smartsheet, Teamwork, Google Sheets; familiarity with Shotgun or Xytech is a plus. Ensure clear, proactive, and professional communication across all involved teams. Work closely with teams including Editorial, Audio, Graphics/VFX, Subtitling, Colour, I/O, and TechOps to ensure effective information flow and project execution. Perform light QC, troubleshooting, or R&D tasks using tools such as Adobe Premiere, After Effects, Media Encoder, Photoshop, Illustrator, DaVinci Resolve, Autodesk Flame, Ooona, Subtitle Edit, WinCAPS, Avid, Final Cut Pro, etc. Apply working knowledge of encoding, transcoding, and distribution workflows. Stay current with evolving industry standards and contribute to workflow improvements. Be proactive in learning and adapting to new tools and technologies. Key Requirements • Exceptional communication skills are non-negotiable: Must demonstrate strong written and verbal professionalism. Proven experience in client servicing, account management, or coordination within the content localization or post-production domains. Strong familiarity with digital media workflows including Editorial, Subtitling, Motion Graphics, and Audio Mixing at a high level. • Experience with media asset management , handling a variety of industry standard digital asset types. • Deep understanding of digital post-production pipelines and content finishing for global delivery. Intermediate to advanced proficiency with Microsoft Office, Smartsheet, and familiarity with tools like Shotgun or Xytech. • Ability to work flexible shifts and across global time zones. • Self-starter who can work independently and take initiative. Must be ready to relocate to Bangalore, India . Experience : Minimum of 4+ years of proven work experience in the digital media & post-production industries , with an overall professional experience of at least 6 years . Immediate Requirement We are looking for candidates who meet the above criteria, are passionate about the post-production industry, and can join us immediately. Note This job description is not exhaustive and may be modified to meet the evolving needs of the organization.