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2.0 - 6.0 years
0 Lacs
kerala
On-site
As a first-level support specialist, your role will involve providing support for hardware, software, and networking issues. You will troubleshoot system and network problems, diagnosing and resolving faults efficiently. Additionally, you will assist in ERP system support and user troubleshooting. Installing, configuring, and maintaining desktop and laptop systems will also be part of your responsibilities. You will set up and manage user accounts, emails, and access rights, ensuring smooth operation. Monitoring and maintaining computer systems and networks will be crucial, along with responding to service issues and requests promptly. Collaborating with vendors and escalating issues when ne...
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
Job Description: Sia is a next-generation, global management consulting group that was founded in 1999 and is digitally oriented. The strategy and management capabilities of Sia are complemented by data science, creativity, and responsibility. The firm is optimistic for change and assists clients in initiating, navigating, and benefiting from transformation. With expertise in various sectors and services, Sia's 3,000 consultants serve clients globally from 48 locations in 19 countries, delivering results and transforming outcomes through their optimism. As part of Sia's Internal Technology Office, you will collaborate closely with the Corporate Development, Talent Development, and local HR t...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
faridabad, haryana
On-site
You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their s...
Posted 2 months ago
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